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Windows 7: Windows has recovered from a unexpected shutdown


13 Feb 2011   #1

Windows 7 Home Premium 64bit
 
 
Windows has recovered from a unexpected shutdown

Get this error whenever when I have left the computer for a extended period of time so that it asks me for my User account password to sign back in. Once I sign in my desktop has closed whatever I was working on and this error is there.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8800494D817
BCP3: FFFFF88008B15900
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\021311-16723-01.dmp
C:\Users\Rodger\AppData\Local\Temp\WER-45064851-0.sysdata.xml

Hope yall can help thank you

My System SpecsSystem Spec
.

13 Feb 2011   #2

Windows 8 Core X64
 
 

Post in the Crashes and Debugging forum to upload the mini dump. Follow the instructions in the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
13 Feb 2011   #3
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by Rfore44 View Post
Get this error whenever when I have left the computer for a extended period of time so that it asks me for my User account password to sign back in. Once I sign in my desktop has closed whatever I was working on and this error is there.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8800494D817
BCP3: FFFFF88008B15900
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\021311-16723-01.dmp
C:\Users\Rodger\AppData\Local\Temp\WER-45064851-0.sysdata.xml

Hope yall can help thank you
Hi Rfore & welcome,

To ensure minidumps are enabled:
** Until a .dmp file is generated, the Minidump folder may not exist.**

*Go to Start, in the Search Box type: sysdm.cpl, press Enter.
*Under the Advanced tab, click on the Startup and Recovery Settings... button.
*Ensure that Automatically restart is unchecked.
*Under the Write Debugging Information header select Small memory dump (256 kb) in the drop down box (the 256kb varies).
*Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
*OK.
Reboot if changes have been made.
My System SpecsSystem Spec
.


14 Feb 2011   #4

Windows 7 Home Premium 64bit
 
 

Hope these help
My System SpecsSystem Spec
14 Feb 2011   #5

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

What graphics card do you have?

Also, AVG needs to be removed including Identity Protection. It is a known issue of causing BSOD on some Windows 7 systems. Use this removal tool when AVG is removed to remove left overs: http://www.avg.com/us-en/download-tools

Use Microsoft Security Essentials or Avast in it's place.

Microsoft Security Essentials (MSE) (recommended): http://www.microsoft.com/security_essentials/
Avast: http://www.avast.com/index
My System SpecsSystem Spec
14 Feb 2011   #6

Windows 7 Home Premium 64bit
 
 

graphics card is ATI Radeon HD 5770 1GB
My System SpecsSystem Spec
14 Feb 2011   #7

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Dump blames ATI Drivers...

Quote:
- Boot into safe mode with networking
- Uninstall the ATI drivers including Catalyst Control Center
- Use driver sweeper to remove leftover ATI display driver files Guru3D - Driver Sweeper
- Install the latest drivers ATI Radeon http://support.amd.com/us/gpudownloa...on&rev=10.11#1 (Select Catalyst Software Suite, #1)
- Reboot into normal mode
My System SpecsSystem Spec
14 Feb 2011   #8

Windows 7 Home Premium 64bit
 
 

Looks like it is working so far thank you for your help
My System SpecsSystem Spec
14 Feb 2011   #9

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Glad I could help.

Let us know if you need anything else.
My System SpecsSystem Spec
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 Windows has recovered from a unexpected shutdown




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