BSOD 0x0000003b, dump help:)

vatsoo · 14 Feb 2011

Hi,

I've encountered some bsods since i've bought my Dell studio 1558 laptop with windows 7 home premium 64 bit..
What i've noticed is that it usually crashes when the screen is about to go black after the time of 20 minutes(or any other as you can set it in power management), altought it's not the rule.

Nastąpił ponowny rozruch komputera po operacji wykrywania błędów. Wyniki tej operacji były następujące: 0x0000003b (0x00000000c0000005, 0xfffff88004942817, 0xfffff88008008900, 0x0000000000000000). Zrzut zapisano w: C:\Windows\MEMORY.DMP. Identyfikator raportu: 021311-37253-01.

translation

Restart of the computer occured after error detection operation. The results of this operation was: 0x0000003b (0x00000000c0000005, 0xfffff88004942817, 0xfffff88008008900, 0x0000000000000000). Dump saved in: C:\Windows\MEMORY.DMP. Raport ID: 021311-37253-01.

I'm attaching the jcgriff folder and perfmon html, so you can look at it and please help me if you can :)

The OS is OEM, and it has about 8 months, before i purchased it with the laptop it was on the shop display, constantly on. I've scanned the Reliability History and noticed that that BSOD occured every day since July 2010, when it was on the display. After i bought it it happen less often. That is quite obvious as i use it and don't let the screen go black too much :)

Thanks!

fimble · 14 Feb 2011

Hi vatsoo and Welcome.

Many people have been having issues with Catalyst 10.12, which is the version you currently have installed. Update to the new version following these guidelines.
Download Catalyst v11.1.**
Download and install Driver Sweeper.
Boot to Safe Mode
Uninstall your current Catalyst SetUp.
Run Driver Sweeper to clean up any left overs.
Reboot to Normal Mode.
Install your new Catalyst SetUp.
** Note!! Any WHQL Catalyst SetUp v10.3 - v11.1 can be used except v10.12 (which is not WHQL).

Jonathan_King · 14 Feb 2011

Hello,

If Fimble's advice to update Catalyst doesn't work, I suggest you return the computer. It seems you have an obvious graphics problem, most likely a hardware problem.

Your current drivers are from November 2010, which is after the date you brought the computer. That means drivers are not the likely cause.

...Summary of the dumps:

Code:


Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Feb 13 08:59:22.059 2011 (UTC - 5:00)
System Uptime: 3 days 11:39:20.837
Probably caused by : atikmdag.sys ( atikmdag+90817 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817
SystemProductName = Studio 1558
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Feb  9 12:56:58.750 2011 (UTC - 5:00)
System Uptime: 0 days 2:55:20.905
Probably caused by : atikmdag.sys ( atikmdag+90817 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817
SystemProductName = Studio 1558
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Feb  9 10:00:34.862 2011 (UTC - 5:00)
System Uptime: 0 days 0:48:44.017
Probably caused by : atikmdag.sys ( atikmdag+90817 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817
SystemProductName = Studio 1558
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Feb  9 09:10:45.451 2011 (UTC - 5:00)
System Uptime: 3 days 18:49:41.759
Probably caused by : atikmdag.sys ( atikmdag+90817 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817
SystemProductName = Studio 1558
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Feb  5 14:19:54.592 2011 (UTC - 5:00)
System Uptime: 0 days 6:25:29.747
Probably caused by : atikmdag.sys ( atikmdag+90817 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817
SystemProductName = Studio 1558
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Feb  4 12:17:58.473 2011 (UTC - 5:00)
System Uptime: 0 days 19:02:45.628
Probably caused by : atikmdag.sys ( atikmdag+90817 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817
SystemProductName = Studio 1558
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Feb  3 17:14:10.147 2011 (UTC - 5:00)
System Uptime: 0 days 14:20:43.302
Probably caused by : atikmdag.sys ( atikmdag+90817 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817
SystemProductName = Studio 1558
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

vatsoo · 15 Feb 2011

Thanks filmble and Jonathan_King :)

I've followed filmble's instructions, and it seems everything is fine now, but i'll try using OS for few days to find it out :)

However, i can't start Catalyst Control Center now :) it is installed, drivers are installed and ok, but the Catalyst Center won't start... does any reasonable explanation and solution come to your minds?

Thanks!

And Welcome:)

edit:

one more thing i had to do. install the newest BIOS for my dell :)