Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.



Windows 7: Constant Freezing On My Laptop

16 Feb 2011   #1

Windows 7 Home Premium x64
 
 
Constant Freezing On My Laptop

Hi,

I bought a Toshiba laptop with Windows 7 Home Premium x64 Pre-Installed about 2 months ago and this problem has re-occurred and driven me insane. It used to have constant BSOD's that I could actually see but these disappeared after I called Toshiba and they told me to set the laptop back to factory settings. Things went fine for a while but my laptop started just freezing up and nothing would respond, leading me to reset using the power button. Sometimes it will come up with an error message saying something along the lines of "Windows encountered a problem" and it says click here for more details blah blah blah, and it comes up saying it has a BSOD.

I checked the event viewer and there are a fair amount of errors that say this:

Code:
 
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID 
{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}
 and APPID 
{344ED43D-D086-4961-86A6-1106F4ACAD9B}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.


There is also another error (which I'm pretty sure matches up with the time of the freeze) that says this:

Code:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000117 (0xfffffa80091304e0, 0xfffff880101ac354, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\windows\Minidump\021711-21216-01.dmp. Report Id: 021711-21216-01.


I downloaded debugging tools for windows and checked the last .dmp file and it comes up with a bunch of stuff I can't really make sense of:

Code:
*******************************************************************************
*                                                                                                                       *
*                        Bugcheck Analysis                             *
*                                                                             *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for real bugcheck).
Arguments:
Arg1: fffffa80091304e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880101ac354, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+156354
fffff880`101ac354 ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x117

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`08bc4490 fffff880`10d0e5f7 : fffffa80`091304e0 00000000`00000024 fffffa80`091304e0 fffff880`10d0e298 : watchdog!WdDbgReportRecreate+0xa3
fffff880`08bc49b0 fffffa80`091304e0 : 00000000`00000024 fffffa80`091304e0 fffff880`10d0e298 00000000`00000000 : dxgkrnl+0x5b5f7
fffff880`08bc49b8 00000000`00000024 : fffffa80`091304e0 fffff880`10d0e298 00000000`00000000 00000000`00000000 : 0xfffffa80`091304e0
fffff880`08bc49c0 fffffa80`091304e0 : fffff880`10d0e298 00000000`00000000 00000000`00000000 fffffa80`07263010 : 0x24
fffff880`08bc49c8 fffff880`10d0e298 : 00000000`00000000 00000000`00000000 fffffa80`07263010 00000000`00000007 : 0xfffffa80`091304e0
fffff880`08bc49d0 00000000`00000000 : 00000000`00000000 fffffa80`07263010 00000000`00000007 00000000`00000007 : dxgkrnl+0x5b298


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+156354
fffff880`101ac354 ??              ???

SYMBOL_NAME:  nvlddmkm+156354

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d27c6da

FAILURE_BUCKET_ID:  X64_0x117_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x117_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

3: kd> lmvm nvlddmkm
start             end                 module name
fffff880`10056000 fffff880`10cb0d00   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Jan 08 13:07:22 2011 (4D27C6DA)
    CheckSum:         00C5F2DA
    ImageSize:        00C5AD00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Mini Kernel Dump does not contain unloaded driver list


I'm extremely sorry about such a big post but I have really had enough of my laptop not working the way it should, especially after paying the amount I did. Any help would be very greatly appreciated.

EDIT: I should probably mention that this problem usually happens when trying to play "Runescape", but it has been known to occur whilst playing all sorts of games.

Also perfmon /report has an error that says "An error occured while attempting to generate the report. The wait for the report generation tool to finish has timed out."











My System SpecsSystem Spec
.

16 Feb 2011   #2
Microsoft MVP

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello and Welcome to SF !

Seems like you could be your GPU card nvlddmkm.sys that is causing to crash. But we have to run some test to conform it. Follow this article Hardware Diagnostic | Captain Debugger

Remove the nVidia Drivers completely and use this guide to reinstall it nVidia Driver Cleanup Guide | Captain Debugger

Update the Following Drivers:

Code:
TFsExDisk.sys Thu Sep 11 11:45:03 2008
regi.sys     Mon Apr 16 20:49:10 2007
pcouffin.sys Tue Dec 05 20:09:30 2006
enecirhidma.sys Fri Apr 25 06:46:29 2008
How to Update Drivers on Windows 7 | Captain Debugger

Bugcheck:


Code:
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff88009bd5000, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff880082a1722, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

WRITE_ADDRESS:  fffff88009bd5000 

FAULTING_IP: 
nvlddmkm+5c722
fffff880`082a1722 42891488        mov     dword ptr [rax+r9*4],edx

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88005dfa0b0 -- (.trap 0xfffff88005dfa0b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff88009bcd000 rbx=0000000000000000 rcx=fffffa8008316020
rdx=0000000000040080 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880082a1722 rsp=fffff88005dfa248 rbp=00000000ffffffff
 r8=0000000000000000  r9=0000000000002000 r10=0000000000000000
r11=fffff880088654a0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
nvlddmkm+0x5c722:
fffff880`082a1722 42891488        mov     dword ptr [rax+r9*4],edx ds:fffff880`09bd5000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000334a1e4 to fffff800032caf00

STACK_TEXT:  
fffff880`05df9f48 fffff800`0334a1e4 : 00000000`00000050 fffff880`09bd5000 00000000`00000001 fffff880`05dfa0b0 : nt!KeBugCheckEx
fffff880`05df9f50 fffff800`032c8fee : 00000000`00000001 fffffa80`08316020 fffffa80`00000000 00000000`000000ff : nt! ?? ::FNODOBFM::`string'+0x42907
fffff880`05dfa0b0 fffff880`082a1722 : fffff880`082a4a11 00000000`ffffffff fffff880`0c6aa000 fffffa80`08316000 : nt!KiPageFault+0x16e
fffff880`05dfa248 fffff880`082a4a11 : 00000000`ffffffff fffff880`0c6aa000 fffffa80`08316000 00000000`00000000 : nvlddmkm+0x5c722
fffff880`05dfa250 00000000`ffffffff : fffff880`0c6aa000 fffffa80`08316000 00000000`00000000 fffff880`05dfa4e0 : nvlddmkm+0x5fa11
fffff880`05dfa258 fffff880`0c6aa000 : fffffa80`08316000 00000000`00000000 fffff880`05dfa4e0 fffffa80`075b0898 : 0xffffffff
fffff880`05dfa260 fffffa80`08316000 : 00000000`00000000 fffff880`05dfa4e0 fffffa80`075b0898 00000000`00000000 : 0xfffff880`0c6aa000
fffff880`05dfa268 00000000`00000000 : fffff880`05dfa4e0 fffffa80`075b0898 00000000`00000000 00000000`00000001 : 0xfffffa80`08316000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+5c722
fffff880`082a1722 42891488        mov     dword ptr [rax+r9*4],edx

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nvlddmkm+5c722

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4be18b2d

FAILURE_BUCKET_ID:  X64_0x50_nvlddmkm+5c722

BUCKET_ID:  X64_0x50_nvlddmkm+5c722

Followup: MachineOwner
Hope this helps,
Captain
My System SpecsSystem Spec
16 Feb 2011   #3

Windows 7 Home Premium x64
 
 

Thanks for the reply. I ran FurMark first to stress my graphics card. It got to 81 degrees and it didn't look like it was going to go any higher so I exited the application, things seemed fine for about a minute and then the screen froze in a similar fashion to what I had described in my previous post. I'm going to do a fresh install of NVIDIA drivers and stress it again.

EDIT: Did a fresh clean install and ran the FurMark again to around 80 degrees and it didn't freeze. I played Runescape again and not even 5 minutes into the game it froze and needed to be restarted manually. Event Viewer came up with these.

"Event 6008"
Code:
The previous system shutdown at 2:37:43 PM on ‎17/‎02/‎2011 was unexpected.
"Event 41, Kernal-Power"
Code:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
"Event 10016, DistributedCOM"
Code:
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID 
{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}
 and APPID 
{344ED43D-D086-4961-86A6-1106F4ACAD9B}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
My System SpecsSystem Spec
.


17 Feb 2011   #4
Microsoft MVP

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by Zokuno View Post
"Event 10016, DistributedCOM"
Code:
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID 
{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}
 and APPID 
{344ED43D-D086-4961-86A6-1106F4ACAD9B}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
Check this thread Event ID 10016 -- DCOM permissions error
My System SpecsSystem Spec
Reply

 Constant Freezing On My Laptop





Thread Tools



Similar help and support threads for2: Constant Freezing On My Laptop
Thread Forum
Constant freezing BSOD Help and Support
Constant Freezing up BSOD Help and Support
Constant freezing & BSOD BSOD Help and Support
Constant Freezing Performance & Maintenance
Constant freezing. BSOD Help and Support
constant freezing BSOD Help and Support
Need help with constant freezing. General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 10:02 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33