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Windows 7: Constant BSOD (WIndows 7 32-bit)


16 Feb 2011   #1

win 7 home Premium (32-bit)
 
 
Constant BSOD (WIndows 7 32-bit)

Hello,

i have a pretty new PC (6 months old) and i am having constant BSOD crushes (about 2-3 per day). During the first month, Windows explorer started to stop working, and a few weeks later, BSOD started to appear. My PC provider has checked my hardware and everything was OK.

I re-installed Windows, but after a while, I was having the same problems (BSOD).

I run Windows 7 Home Premium (6.1) (32-bit), Intel Core i3 530. My Pc description is included in zip file (MYPCDESCRIPTION.txt), as well as minidump files.



Thanx!

My System SpecsSystem Spec
.

16 Feb 2011   #2
Microsoft MVP

 
 

16 memory dumps over a period of 17 days

Uninstall Microsoft Security Essentials.
Then uninstall the MpKsl.... devices in Device Manager (7 of them that I can see)
Then reinstall Microsoft Security Essentials
Check Device Manager to make sure that the MpKsl.... devices are still uninstalled.

Visit the computer/motherboard manufacturer's website and update the motherboard/chipset drivers.
Check Device Manager to see if the Intel Turbo Boost Technology Driver is functioning.
If not, uninstall it and then reboot and check again.

More to follow after the dumps finish...
My System SpecsSystem Spec
16 Feb 2011   #3
Microsoft MVP

 
 

16 memory dumps over 17 days
6 different BSOD error codes
at least 5 different causes blamed
This is probably a hardware problem.

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Scanners (read the details at the link)
OLDER DRIVERS PRESENT IN THE DUMP FILES
- Please update these drivers from the device manufacturer's website.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Windows Update exceptions may be noted below for Windows drivers:
Code:

MpFilter.sys      Tue Sep 14 17:23:59 2010 (4C8FE7EF)
http://www.carrona.org/dvrref.html#MpFilter.sys 

amdxata.sys       Tue May 19 13:57:35 2009 (4A12F30F)
http://www.carrona.org/dvrref.html#amdxata.sys 

atikmpag.sys      Tue Jul 06 21:15:23 2010 (4C33D52B)
http://www.carrona.org/dvrref.html#atikmpag.sys 

atikmdag.sys      Tue Jul 06 21:34:15 2010 (4C33D997)
http://www.carrona.org/dvrref.html#atikmdag.sys 

HECI.sys          Thu Sep 17 15:54:12 2009 (4AB293E4)
http://www.carrona.org/dvrref.html#HECI.sys 

Rt86win7.sys      Wed Dec 29 06:43:32 2010 (4D1B1EE4)
http://www.carrona.org/dvrref.html#Rt86win7.sys 

AtiHdmi.sys       Thu May 06 05:19:48 2010 (4BE289B4)
http://www.carrona.org/dvrref.html#AtiHdmi.sys 

RTKVHDA.sys       Thu Dec 03 08:33:36 2009 (4B17BE30)
http://www.carrona.org/dvrref.html#RTKVHDA.sys 

MpNWMon.sys       Tue Sep 14 17:23:50 2010 (4C8FE7E6)
http://www.carrona.org/dvrref.html#MpNWMon.sys 

NisDrvWFP.sys     Tue Sep 14 17:24:12 2010 (4C8FE7FC)
http://www.carrona.org/dvrref.html#NisDrvWFP.sys 

dsfksvcs.sys      Mon Feb 08 22:35:54 2010 (4B70D81A)
http://www.carrona.org/dvrref.html#dsfksvcs.sys 

DSFOleaut32.sys   Mon Feb 08 22:35:53 2010 (4B70D819)
http://www.carrona.org/dvrref.html#DSFOleaut32.sys 

dsfroot.sys       Mon Feb 08 22:35:56 2010 (4B70D81C)
http://www.carrona.org/dvrref.html#dsfroot.sys 

Rt86win7.sys      Thu Aug 20 12:04:54 2009 (4A8D7426)
http://www.carrona.org/dvrref.html#Rt86win7.sys 
BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Wed Feb 16 10:53:53.254 2011 (UTC - 5:00)
System Uptime: 0 days 1:28:53.737
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  0x8E
PROCESS_NAME:  winamp.exe
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_STRIDE
Bugcheck code 1000008E
Arguments c0000005 9423de3d 8998b4f0 00000000
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Mon Feb 14 10:59:41.011 2011 (UTC - 5:00)
System Uptime: 0 days 0:46:57.493
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  0x50_win32k!fsc_FillBitMap+90
Bugcheck code 00000050
Arguments f61f08a0 00000000 93f6651a 00000002
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Mon Feb 14 05:38:34.863 2011 (UTC - 5:00)
System Uptime: 0 days 0:19:36.361
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  0x50_win32k!RGNOBJ::vDeleteRGNOBJ+5
Bugcheck code 00000050
Arguments fffffffa 00000000 941ed8cc 00000000
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Mon Feb 14 05:17:09.323 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:51.432
PROCESS_NAME:  WerFault.exe
BUGCHECK_STR:  0xF4_WerFault.exe
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  0xF4_WerFault.exe_IMAGE_wininit.exe
Bugcheck code 000000F4
Arguments 00000003 85fea1e0 85fea34c 82c7e0e0
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Mon Feb 14 05:12:55.379 2011 (UTC - 5:00)
System Uptime: 0 days 1:02:22.877
PROCESS_NAME:  wininit.exe
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xF4_C0000005
FAILURE_BUCKET_ID:  0xF4_C0000005_IMAGE_wininit.exe
Bugcheck code 000000F4
Arguments 00000003 86343530 8634369c 82c2c0e0
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Sat Feb 12 04:42:51.229 2011 (UTC - 5:00)
System Uptime: 0 days 0:28:11.728
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  0x50_win32k!draw_clrt_nf_ntb_o_to_temp_start+57
Bugcheck code 00000050
Arguments 9fd7e00d 00000000 93ef65c2 00000000
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri Feb 11 11:34:56.266 2011 (UTC - 5:00)
System Uptime: 0 days 1:18:29.764
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  msseces.exe
FAILURE_BUCKET_ID:  0x1a_41790_nt!MiDeleteVirtualAddresses+41a
Bugcheck code 0000001A
Arguments 00041790 c08027a0 0000ffff 00000000
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Feb  9 13:22:28.701 2011 (UTC - 5:00)
System Uptime: 0 days 0:59:30.809
Probably caused by : win32k.sys ( win32k!jMapCharset+64 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  crashreporter.
FAILURE_BUCKET_ID:  0x8E_win32k!jMapCharset+64
Bugcheck code 1000008E
Arguments c0000005 941219cc 9afb39d0 00000000
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Feb  9 12:22:30.715 2011 (UTC - 5:00)
System Uptime: 0 days 0:19:16.213
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  0x50
PROCESS_NAME:  winamp.exe
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_STRIDE
Bugcheck code 00000050
Arguments ac01ffa1 00000000 93a3eca6 00000002
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Feb  9 07:55:31.894 2011 (UTC - 5:00)
System Uptime: 0 days 0:12:44.002
BUGCHECK_STR:  0xc000021a_csrss.exe_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  0xc000021a_csrss.exe_c0000005_nt!KiFastCallEntry+12a
Bugcheck code C000021A
Arguments 820ec0e8 c0000005 74f954bf 0187f720
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Feb  9 07:42:21.694 2011 (UTC - 5:00)
System Uptime: 0 days 0:06:00.177
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  0x8E
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
Bugcheck code 1000008E
Arguments c0000005 937b22d0 9becdc38 00000000
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sun Feb  6 14:27:23.702 2011 (UTC - 5:00)
System Uptime: 0 days 9:31:12.185
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_C0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  0xF4_C0000005_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000003 85f9fd40 85f9feac 82c2bdd0
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Fri Feb  4 14:30:51.673 2011 (UTC - 5:00)
System Uptime: 0 days 4:53:37.781
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl+24370 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  winamp.exe
FAILURE_BUCKET_ID:  0x8E_dxgkrnl+24370
Bugcheck code 1000008E
Arguments c0000005 8e277370 96509a18 00000000
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Fri Feb  4 09:36:18.201 2011 (UTC - 5:00)
System Uptime: 0 days 1:08:18.684
BUGCHECK_STR:  0x1a_5003
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  0x1a_5003_nt!MiAllocateWsle+6f
Bugcheck code 0000001A
Arguments 00005003 c0802000 00000349 0034b492
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Tue Feb  1 08:49:38.148 2011 (UTC - 5:00)
System Uptime: 0 days 1:05:21.257
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  0x24_Ntfs!NtfsCommonCleanup+32e1
Bugcheck code 00000024
Arguments 001904fb 9d173a38 9d173610 886c9dd7
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Jan 31 10:15:05.860 2011 (UTC - 5:00)
System Uptime: 0 days 3:20:04.968
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+b9a58 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  plugin-contain
FAILURE_BUCKET_ID:  0x8E_win32k+b9a58
Bugcheck code 1000008E
Arguments c0000005 81f59a58 a52c7bfc 00000000
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
.


17 Feb 2011   #4

win 7 home Premium (32-bit)
 
 

Usasma,

thanks a lot for your quick reply.
Some points:

  • I have uninstalled Security Essentials, but i don't know which are the ' MpKsl.... devices in Device Manager'.
  • Memtest86 worked fine for 2 hours.
  • I could not scan my PC with Onecare, there were 2 new minidumps (atttached). When my Pc turns idle, it is very common to have a BSOD.
  • Turbo Boost does not work (code 10- cannot be started). What can i do?

Unfortunately, I cannot find out how to install my new drivers, can you help me? (for example where can i find MPfilter.sys and amxdata.sys drivers?). When i get to manufacturer's sites, it's really difficult to find the correct
type of driver (for example motherboard Foxconn H55MXV series).

Anyway, i tried a program called 'SlimDrivers' to update my drivers, but i don't Know if the work is done.

Thanx!
My System SpecsSystem Spec
18 Feb 2011   #5

win 7 home Premium (32-bit)
 
 

More news:

  • RAM check OK (almost 80 passes, 3 hours!)
  • Hard Disk check Ok (Western Digital Diagnostics)
  • One Care on-line scan (fast test passed, detailed scan cannot end error 0x0c600c03)
My System SpecsSystem Spec
18 Feb 2011   #6
Microsoft MVP

 
 

I'm late for work right now, but will post back after work.
Drivers are difficult to find. Download the motherboard/chipset drivers from the Foxconn website (Windows 7 32 bit version only)

For Device Manager, go to Start and type in "devmgmt.msc" (without the quotes) and press Enter.
That'll open the Device Manager window. If you spot the MpKsl.... devices, uninstall them - if not, just have a look around for anything that stands out to you.
My System SpecsSystem Spec
18 Feb 2011   #7
Microsoft MVP

 
 

OK, get the chipset drivers from here: Foxconn Support - Download
Scroll down until you see "Motherboards : Socket 1156 : Motherboards Drivers : System & Chipset Drivers" (it's the 4th one down)

But, I'd like to find a more recent chipset driver for you, so try this:
- download and install CPU-Z (free from here: CPUID - System & hardware benchmark, monitoring, reporting )
- click on the mainboard tab and read what it says for chipsets there (north and southbridge)
Foxconn says it's the Intelо H55 chipset - but I'd like to be sure so we can download it from the Intel website.

To find out if the SlimDrivers program worked, go to C:\Windows\System32\drivers and check the dates on the files from above.

Since you've uninstalled Microsoft Security Essentials, it's not likely that the MPFilter.sys driver will need to be updated (unless it's also being used by OneCare or Windows Defender).

The amxdata.sys driver is in the chipset drivers that I described above.

Uninstall the Intel Turbo Boost program for now. If needed we can find another copy at the Intel download site.

Please let me know what you found (if anything) in Device Manager.
My System SpecsSystem Spec
19 Feb 2011   #8

win 7 home Premium (32-bit)
 
 

I installed Motherboard Drivers from the Foxconn page.
Also, I installed On-board Lan and Vga drivers from the same page, but Audio Drivers Installation could not be completed.

I uninstalled Turbo boost, but I could not find any Mpksl devices in Device manager.

Slimdrivers says that all my drivers are updated.

CPU-Z data: Foxconn H55MXV series 1.0, Chipset Intel Havendale / Clarkdale Host Bridge Rev 12
Southbridge Intel H55, LPCIO ITE IT8721

BIOS American Megatrends, Version 080015, 6/11/2010

Graphic Inreface PCI Express, link Width x16, Max Supported X16.
My System SpecsSystem Spec
19 Feb 2011   #9

win 7 home Premium (32-bit)
 
 

brand new crash (while copying a cd with Ashampoo)
My System SpecsSystem Spec
19 Feb 2011   #10
Microsoft MVP

 
 

The uploaded info doesn't say much. Please zip up the contents of the C:\Windows\Minidump directory and upload it with your next post.

Your debugger doesn't have the proper symbols setup. Please follow the directions on this page to get it working properly: WinDbg Analysis Report Step E will set the symbols
Please also type the command "lmtn;lmtsmn" (without the quotes) in the box at the bottom of the debugger (after the !analyze -v has finished running) - this will generate the information about the drivers. This is from Step G in the procedure.

Please see if you can install the Turbo Memory driver from here: http://downloadcenter.intel.com/Sear...90&FamilyId=40

And then install the INF Update Utility from here: http://downloadcenter.intel.com/Sear...05&FamilyId=40

Don't worry about the MpKsl... devices - if everything is working properly, those devices should go away on their own.

Try this for the Audio Device: Realtek and select this download: "Vista, Windows7 Driver(32bits) Driver only (Executable file)"
My System SpecsSystem Spec
Reply

 Constant BSOD (WIndows 7 32-bit)




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