Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD multiple times on "new" Dell Outlet Inspiron Desktop

19 Feb 2011   #1
radiodown

Windows 7 Home Premium 64bit
 
 
BSOD multiple times on "new" Dell Outlet Inspiron Desktop

Hi--

I'm new here...and desperate! I ordered an Insipron 570 desktop from Dell Outlet last week. It was delivered today, and has randomly restarted itself at least five times since then. I called tech support and all they offered was to help me do a system restore. But if it's happening the first time I touched the computer, I don't think that's the issue. Plus I couldn't really understand the guy, as he was talking too fast, with too thick an accent for my abilities.

I (think I've) attached the dmp files for the crashes, and I hope someone can help me figure out what they mean! This is my first Windows machine in 5 years, and I don't want to regret it too soon!

Thanks,
Sara


My System SpecsSystem Spec
19 Feb 2011   #2
yowanvista

Windows 8.1 Pro x64
 
 

Defective hardware is the cause, most probably a failing RAM or GPU
Stop 0x124 - what it means and what to try

RAM - Test with Memtest86+
Do some system stability checks with OCCT
http://downloads.guru3d.com/OCCT-(OverClock-Checking-Tool)-3.0.0-download-1880.html
Code:
BugCheck 124, {0, fffffa80045f2038, 0, 0}

Probably caused by : hardware
My System SpecsSystem Spec
19 Feb 2011   #3
radiodown

Windows 7 Home Premium 64bit
 
 

I just can't understand why the RAM in a new computer would be failing...does that make sense? Oh, Dell!
My System SpecsSystem Spec
19 Feb 2011   #4
yowanvista

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by radiodown View Post
I just can't understand why the RAM in a new computer would be failing...does that make sense? Oh, Dell!
All types of RAM can have defects regardless if its new or old
My System SpecsSystem Spec
19 Feb 2011   #5
radiodown

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by yowanvista View Post
All types of RAM can have defects regardless if its new or old
Well, Dell is sending out a technician. Think I can get them to check the RAM? They're supposedly replacing the motherboard and hard drive...
My System SpecsSystem Spec
19 Feb 2011   #6
yowanvista

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by radiodown View Post
Quote   Quote: Originally Posted by yowanvista View Post
All types of RAM can have defects regardless if its new or old
Well, Dell is sending out a technician. Think I can get them to check the RAM? They're supposedly replacing the motherboard and hard drive...
Check the RAM using the Memtest tool linked above
My System SpecsSystem Spec
19 Feb 2011   #7
Ambimom

Windows 7 Home Premium 64 bit
 
 

While it may be true that RAM can be defective "out-of-the-box" Dell has a larger responsibility to test its product before it foists it on consumers.

The bad ram is Dell's problem not yours! You didn't marry the computer, you purchased it.

If this is a new computer, and if you paid for it with a credit card, then tell the Dell tech to replace it with a new machine. If they balk, then call your credit card company and tell them you want to return it for a new one and Dell refuses. Believe me, you'll either get a new computer or a refund of your money.
My System SpecsSystem Spec
19 Feb 2011   #8
radiodown

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by yowanvista View Post

Check the RAM using the Memtest tool linked above

I tried this, and my computer rebooted during running the Memtest tool! It got about 50% of the way through the first pass, then rebooted.
My System SpecsSystem Spec
20 Feb 2011   #9
yowanvista

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by radiodown View Post
Quote   Quote: Originally Posted by yowanvista View Post

Check the RAM using the Memtest tool linked above

I tried this, and my computer rebooted during running the Memtest tool! It got about 50% of the way through the first pass, then rebooted.
The RAM is probably defective, you should replace it
My System SpecsSystem Spec
Reply

 BSOD multiple times on "new" Dell Outlet Inspiron Desktop




Thread Tools





Similar help and support threads
Thread Forum
Dell Inspiron Laptop Windows 7 Home Premium Stuck on "Welcome" Screen
Hi, I am new to this forum and not a computer expert. My 6-month old Dell Inspiron laptop is currently stuck on the Welcome screen (with spinning icon). When turned on, it brings me to my sign in screen, I enter my password and then it goes to the Welcome screen and just stays there and the...
General Discussion
BSOD-"Driver IRQL Not Less" at random times
Hi, I'm new to this type of error and moderately computer literate. Here's the SF_Diagnostic zip. The BSOD has happened now 5 times. Twice while surfing the net and 3 times working on MS Word documents. This is my first "homebuilt" system and I only put it together in late November. ...
BSOD Help and Support
BSOD at random times, "System Service Exception"
hey, Recently I have been getting BSOD's with the error "System Service Exception". I have Windows 7 Ultimate, 64-Bit. All of the parts of my PC are less than 6 months old. The crashes are random. Any help identifying the problem would be appreciated. Thanks
BSOD Help and Support
Dell Inspiron 530 freezes at Windows 7 32 bit "completing installation
Ok so yesterday I did a boot and nuke, completely wiped the hard drive because Vista had made it crash pretty bad earlier. Did plenty of check disk and memory tests beforehand and everything was fine. Now, I am trying to install Windows 7 and I get to completing installation and it tells me it...
Installation & Setup
Dell Inspiron 1564 "Operating System Not Found" Problem
When i Turn On my laptop , it Shows "Operating System Not Found" ,But If I restart ( by ctrl+alt+del ) everything goes fine...whenever i shutdown my lap and then switching it on it boots slowly and shows "Operating System Not Found" ,But when i restart ,everything goes fine.. What is the...
BSOD Help and Support
PC is listed multiple times in "Media Streaming Options"
Hi all, I'm having a re-occurring issue with my Windows 7 Media Player. Every now and then it stops adding new files that I have placed in the monitored folders. Whilst trying to get to the bottom of this, I noticed that in the "Media Streaming Options" window, there are a number of duplicate...
Music, Pictures & Video

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:26.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App