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Windows 7: BSOD multiple times on "new" Dell Outlet Inspiron Desktop


19 Feb 2011   #1

Windows 7 Home Premium 64bit
 
 
BSOD multiple times on "new" Dell Outlet Inspiron Desktop

Hi--

I'm new here...and desperate! I ordered an Insipron 570 desktop from Dell Outlet last week. It was delivered today, and has randomly restarted itself at least five times since then. I called tech support and all they offered was to help me do a system restore. But if it's happening the first time I touched the computer, I don't think that's the issue. Plus I couldn't really understand the guy, as he was talking too fast, with too thick an accent for my abilities.

I (think I've) attached the dmp files for the crashes, and I hope someone can help me figure out what they mean! This is my first Windows machine in 5 years, and I don't want to regret it too soon!

Thanks,
Sara


My System SpecsSystem Spec
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19 Feb 2011   #2

Windows 8.1 Pro x64
 
 

Defective hardware is the cause, most probably a failing RAM or GPU
Stop 0x124 - what it means and what to try

RAM - Test with Memtest86+
Do some system stability checks with OCCT
http://downloads.guru3d.com/OCCT-(OverClock-Checking-Tool)-3.0.0-download-1880.html
Code:
BugCheck 124, {0, fffffa80045f2038, 0, 0}

Probably caused by : hardware
My System SpecsSystem Spec
19 Feb 2011   #3

Windows 7 Home Premium 64bit
 
 

I just can't understand why the RAM in a new computer would be failing...does that make sense? Oh, Dell!
My System SpecsSystem Spec
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19 Feb 2011   #4

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by radiodown View Post
I just can't understand why the RAM in a new computer would be failing...does that make sense? Oh, Dell!
All types of RAM can have defects regardless if its new or old
My System SpecsSystem Spec
19 Feb 2011   #5

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by yowanvista View Post
All types of RAM can have defects regardless if its new or old
Well, Dell is sending out a technician. Think I can get them to check the RAM? They're supposedly replacing the motherboard and hard drive...
My System SpecsSystem Spec
19 Feb 2011   #6

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by radiodown View Post
Quote   Quote: Originally Posted by yowanvista View Post
All types of RAM can have defects regardless if its new or old
Well, Dell is sending out a technician. Think I can get them to check the RAM? They're supposedly replacing the motherboard and hard drive...
Check the RAM using the Memtest tool linked above
My System SpecsSystem Spec
19 Feb 2011   #7

Windows 7 Home Premium 64 bit
 
 

While it may be true that RAM can be defective "out-of-the-box" Dell has a larger responsibility to test its product before it foists it on consumers.

The bad ram is Dell's problem not yours! You didn't marry the computer, you purchased it.

If this is a new computer, and if you paid for it with a credit card, then tell the Dell tech to replace it with a new machine. If they balk, then call your credit card company and tell them you want to return it for a new one and Dell refuses. Believe me, you'll either get a new computer or a refund of your money.
My System SpecsSystem Spec
19 Feb 2011   #8

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by yowanvista View Post

Check the RAM using the Memtest tool linked above

I tried this, and my computer rebooted during running the Memtest tool! It got about 50% of the way through the first pass, then rebooted.
My System SpecsSystem Spec
20 Feb 2011   #9

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by radiodown View Post
Quote   Quote: Originally Posted by yowanvista View Post

Check the RAM using the Memtest tool linked above

I tried this, and my computer rebooted during running the Memtest tool! It got about 50% of the way through the first pass, then rebooted.
The RAM is probably defective, you should replace it
My System SpecsSystem Spec
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 BSOD multiple times on "new" Dell Outlet Inspiron Desktop




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