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Windows 7: Help: Frequent Netbook BSOD - Windows 7 Starter

19 Feb 2011   #1
pdx3

Windows 7 Starter
 
 
Help: Frequent Netbook BSOD - Windows 7 Starter

Hi all,

I'm experiencing frequent BSODs on my Acer Aspire One 533 with Windows 7 Starter. I've actually had to rewrite this twice because of it.

Event Viewer says it's an event 41, Kernel-Power error.

Here is my BSOD dump.


My System SpecsSystem Spec
.

19 Feb 2011   #2
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Hello and welcome to 7 Forums,

NO .dmp files in jcgriff folder - try this method.

Quote:
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.

To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kb) in the drop down box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
Until a .dmp file is generated, the Minidump folder may not exist.

If you are using CCleaner - make sure it is configured to not delete minidumps.
My System SpecsSystem Spec
11 Mar 2011   #3
pdx3

Windows 7 Starter
 
 

Quote   Quote: Originally Posted by DeanP View Post
Hello and welcome to 7 Forums,

NO .dmp files in jcgriff folder - try this method.

Quote:
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.

To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kb) in the drop down box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
Until a .dmp file is generated, the Minidump folder may not exist.

If you are using CCleaner - make sure it is configured to not delete minidumps.
Sorry I've been away for a couple of frustrating weeks... I've been trying to figure out how to create dumps correctly.

I seem to be getting an error saying "Physical memory dump failed with status 0xC0000010." I assume that's the reason I cannot get anything to show up.

I did try Memtest and found no errors.

Any idea how to fix?

My System SpecsSystem Spec
.


12 Mar 2011   #4
usasma
Microsoft MVP

 
 

It all depends on what's causing the issues. Where exactly in the boot sequence does this occur? Is Windows fully started?

The dump mechanism is complicated, but robust - so if there's a way for it to save a dump, it will.
First, check in the C:\Windows directory for a file named MEMORY.dmp Is it there?

The status of 0xC0000010 is:
STATUS_INVALID_DEVICE_REQUEST

This indicates to me that something is causing the dump file to request an invalid device (drive). So let's see if it helps by specifying the drive.

So, let's try this: How to generate a kernel or a complete memory dump file in Windows Server 2008
Read the section on "Methods to generate a manual memory dump file"

Then, from this link: How to use the DedicatedDumpFile registry value to overcome space limitations on the system drive when capturing a system memory dump - Ntdebugging Blog - Site Home - MSDN Blogs
Create this registry entry:
Code:
Location:   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\CrashControl
 Name: DedicatedDumpFile
 Type:  REG_SZ
 Value: C:\dedicateddumpfile.sys
Then create this registry entry (if it's already present change it to the new VALUE):
Code:
Location:   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\CrashControl
 Name: DumpFile
 Type:  REG_EXPAND_SZ
          Value: C:\memory.dmp
Reboot and then manually crash the system.
Then look in the root of the C: drive for the file "memory.dmp"
My System SpecsSystem Spec
13 Mar 2011   #5
pdx3

Windows 7 Starter
 
 

Thank you! When I crashed the system, I was able to generate a dump.

Still haven't had my usual BSOD, but I will post when I do.

Thanks again
My System SpecsSystem Spec
16 Mar 2011   #6
usasma
Microsoft MVP

 
 

If you generated a dump, that's a BSOD event (so it probably flashed by too fast to see).
Please zip up the dump and upload it with your next post.
If it's too big to upload, please upload it to a free file hosting service and post a link to it here.
My System SpecsSystem Spec
17 Mar 2011   #7
pdx3

Windows 7 Starter
 
 

Quote   Quote: Originally Posted by usasma View Post
If you generated a dump, that's a BSOD event (so it probably flashed by too fast to see).
Please zip up the dump and upload it with your next post.
If it's too big to upload, please upload it to a free file hosting service and post a link to it here.
It was generated when I manually crashed the system to test if it would dump properly.

I had a blue screen event earlier today and it again said dump failed, but I'll try again when it happens again.

This is incredibly frustrating, but thank you for sticking with me on this.
My System SpecsSystem Spec
17 Mar 2011   #8
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Read Usasma's post if you managed to get a dump file from the BSOD.

A good uploading service is MediaFire.
My System SpecsSystem Spec
19 Mar 2011   #9
usasma
Microsoft MVP

 
 

I'd still like to to see the results of the manual system crash. It'll give us some system info, but doesn't provide info about the crash event. Then, when the usual crash occurs, we'll have a baseline to compare with.
My System SpecsSystem Spec
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