Windows 7: Occasional BSOD on Dell Studio XPS 8100

TwoBird · 21 Feb 2011

Hello!

I've been getting these crashes from time to time beginning the day after I received my new Dell PC. They seem to happen when I'm watching videos on the web or playing games, although that could be a coincidence, as I do a lot of both those things.

I spoke to Dell support today, but I'm not totally confident in the resolution they gave me (which was to reinstall windows after they send me my drivers disk, but from what I understand, Bluescreens caused by ntoskrnl.exe are hardware-related).

Basic information:

- x86 (32-bit) or x64?
x64 (Home Premium)

- the original installed OS on the system?
Original

- an OEM or full retail version?
OEM

- What is the age of system (hardware)?
2 weeks old (refurbished)

- What is the age of OS installation
2 weeks (original installation)

Thank you for any help you can provide. I'll be monitoring the thread to answer any questions you helpful folks might have.

**yowanvista** · 21 Feb 2011

Dumps blame a hardware error triggered by win32k.sys, you have probably a defective RAM or GPU
Stop 0x124 - what it means and what to try
RAM - Test with Memtest86+

Code:

BugCheck 124, {0, fffffa800661d028, fa000000, 400405}

Unable to load image \SystemRoot\System32\win32k.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : hardware

TwoBird · 21 Feb 2011

I've already taken all of the steps in your link (short of a windows repair or a full re-installation, which I can't complete until Dell sends me the drivers disc).

Is there a way to try and narrow down which piece of hardware is faulty? I've run memory tests both in Windows and from the BIOS, with neither returning any errors.

EDIT: Oh, wait. It looks like you added a link. I'll take a look at it.

**yowanvista** · 21 Feb 2011

Quote: Originally Posted by TwoBird

I've already taken all of the steps in your link (short of a windows repair or a full re-installation, which I can't complete until Dell sends me the drivers disc).

Is there a way to try and narrow down which piece of hardware is faulty? I've run memory tests both in Windows and from the BIOS, with neither returning any errors.

Unfortunately you have to test each component individually to identify the culprits
However you can test your components with OCCT OCCT (OverClock Checking Tool) 3.0.0 download from Guru3D.com

TwoBird · 21 Feb 2011

yowanvista,

I tried to run your OCCT application, but it gives me an error at the splash screen:

"Operation en virgule flottante incorrecte."

What the heck does that even mean? :/

TwoBird · 21 Feb 2011

Okay, I got OCCT to run (it needed a reboot). I did the first test, CPU: OCCT with a large data set. It crashed my machine and caused a bluescreen.

What's my next step?

**yowanvista** · 22 Feb 2011

Quote: Originally Posted by TwoBird

Okay, I got OCCT to run (it needed a reboot). I did the first test, CPU: OCCT with a large data set. It crashed my machine and caused a bluescreen.

What's my next step?

Upload this dump file for analysis

TwoBird · 22 Feb 2011

Alright, here they are.

The two most recent dump files are from the OCCT tests. I ran it twice to make sure the crash could be recreated.

Thanks for your help so far, yowanvista!

**yowanvista** · 22 Feb 2011

It is still BC 0x124 which is a bad hardware, did you test the RAM with memtest86+?
Test the CPU
http://www.sevenforums.com/tutorials...t-prime95.html

TwoBird · 22 Feb 2011

I'm not sure if I did these tests right. The Prime95 test didn't do anything -- it seemed to run, then just stopped and didn't give any results (or cause a bluescreen).

I ran memtest86+ this morning before I left for work. I came back to see windows on my screen, so I'm assuming that means there were no errors, although I could be wrong.

Am I missing anything here?

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