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Windows 7: Quick question about hardware vs. software


22 Feb 2011   #1
fallenscale

Windows 7 Home Premium 64bit
 
 
Quick question about hardware vs. software

I have been dealing with my computer randomly freezing for the last year. I have checked and re-checked all of my hardware (except for the motherboard) but I am nowhere closer to solving the riddle... If my computer freezes while running outside of Windows like during memtest or just idling in the Bios, can I rule out software as the culprit behind the freezing? I am looking for a yes/no to begin with.


My System SpecsSystem Spec
22 Feb 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by fallenscale View Post
I have been dealing with my computer randomly freezing for the last year. I have checked and re-checked all of my hardware (except for the motherboard) but I am nowhere closer to solving the riddle... If my computer freezes while running outside of Windows like during memtest or just idling in the Bios, can I rule out software as the culprit behind the freezing? I am looking for a yes/no to begin with.
Yes. you can also see if it freezes in safe mode vs normal. that will narrow the focus
My System SpecsSystem Spec
22 Feb 2011   #3
Punkster

Windows 7 Ultimate SP1 (64-bit)
 
 

Hello there.

Yes, it may be a Hardware issue, what happens within Windows could be software (or even hardware too) but, you're saying that the freezing is present too when you're not running Windows.

So i'd say it's a hardware issue, have you checked RAMs with memtest86+? did they pass the test without errors?
My System SpecsSystem Spec
22 Feb 2011   #4
fallenscale

Windows 7 Home Premium 64bit
 
 

That is part of the problem, I cannot get through one pass of the memtest without the computer freezing! I have succesfully run the Windows memory diagnostic which came back OK. But I have also swapped new ram with the same freezing issue.
My System SpecsSystem Spec
22 Feb 2011   #5
fallenscale

Windows 7 Home Premium 64bit
 
 

And yes... it also freezes in safe mode as well.
My System SpecsSystem Spec
22 Feb 2011   #6
Punkster

Windows 7 Ultimate SP1 (64-bit)
 
 

Then it could be the Motherboard RAM slots. have you tried different RAM configurations?

Let's say:

1 module into each slot and then try every module on every slot, run memtest86+ and analyze the results. could be either a bad RAM module or a bad RAM slot on the motherboard.
My System SpecsSystem Spec
22 Feb 2011   #7
fallenscale

Windows 7 Home Premium 64bit
 
 

Yes. I have tried 1 stick in each slot and every stick in every configuration and I still cannot get through 2 successful passes in memtest.
My System SpecsSystem Spec
22 Feb 2011   #8
Punkster

Windows 7 Ultimate SP1 (64-bit)
 
 

Have you tried ALL your 4 stick in ALL slots?

That'd be 16 different tests.

1) Module 1 - Slot 1
2) Module 1 - Slot 2
3) Module 1 - Slot 3
4) Module 1 - Slot 4

And so on with Modules 2, 3 and 4.
My System SpecsSystem Spec
22 Feb 2011   #9
fallenscale

Windows 7 Home Premium 64bit
 
 

Yes... and the two new sticks that I bought... like I said, I have had this problem for a while... lots of time to play ram-swap. If it helps I have attached a mini-dump that I posted a couple of weeks back (I never got a response.)
My System SpecsSystem Spec
22 Feb 2011   #10
Punkster

Windows 7 Ultimate SP1 (64-bit)
 
 

OK, that would need a member from the BSOD Squad because i'm not used to work with dump files

But i'm pretty sure that is a motherboard issue. since no matter what RAM module you throw in there it'll give you errors!

Still we need to do some tests. do you have a different PC where you could try your RAMs?
My System SpecsSystem Spec
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