Hello,
I have a HP EliteBook 8540p running Windows 7 64bit. I had posted on here a few weeks back about a similar system crashing, and through the help I got I was able to come up with a fix that has helped 99% of the people using this laptop on my network. There is still one that is having problems, and I am hoping someone can take a look at the attached dmp file and see if it is clear which drivers are causing problems.
Thanks in advance!
Scott
Hi scott and welcome
A couple of problems.
1- your video driver is the probable cause of this crash.
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper
When it is removed then download and install the fresh copy.
2-Old drivers (from as far back as 2005) need to be updated. Obviously not a clean install of win 7 as recommended, Yhese are important drivers like your storage (raid) networking, etc.
How To Find Drivers:Code:iirsp.sys 12/13/2005 16:47:54 0x439f418a fffff880`010bb000 fffff880`010cc000 0x00011000 nfrd960.sys 6/6/2006 16:11:48 0x4485ef94 fffff880`01702000 fffff880`01712000 0x00010000 adpu320.sys 2/27/2007 19:04:15 0x45e4c6ff fffff880`0115a000 fffff880`01189000 0x0002f000 adpahci.sys 5/1/2007 12:30:09 0x46377921 fffff880`0127b000 fffff880`012d1000 0x00056000 arc.sys 5/24/2007 16:27:55 0x4656035b fffff880`01000000 fffff880`01019000 0x00019000 SiSRaid2.sys 9/24/2008 13:28:20 0x48da86c4 fffff880`019d1000 fffff880`019df000 0x0000e000 sisraid4.sys 10/1/2008 16:56:04 0x48e3f1f4 fffff880`019df000 fffff880`019f7000 0x00018000 adp94xx.sys 12/5/2008 18:54:42 0x4939bf42 fffff880`01200000 fffff880`0127b000 0x0007b000 lsi_fc.sys 12/9/2008 17:46:09 0x493ef531 fffff880`01601000 fffff880`01620000 0x0001f000 arcsas.sys 1/14/2009 14:27:37 0x496e3ca9 fffff880`01019000 fffff880`01034000 0x0001b000 ql2300.sys 1/22/2009 18:05:06 0x4978fba2 fffff880`0182d000 fffff880`019d1000 0x001a4000 vsmraid.sys 1/30/2009 20:18:57 0x4983a701 fffff880`0179c000 fffff880`017c6000 0x0002a000 elxstor.sys 2/3/2009 17:52:11 0x4988ca9b fffff880`01034000 fffff880`010bb000 0x00087000 stexstor.sys 2/17/2009 18:03:36 0x499b4248 fffff880`01800000 fffff880`0180a000 0x0000a000 amdsbs.sys 3/20/2009 13:36:03 0x49c3e213 fffff880`011a7000 fffff880`011ee000 0x00047000 btwl2cap.sys 4/3/2009 19:28:45 0x49d6a9bd fffff880`02eeb000 fffff880`02ef7000 0x0000c000 lsi_scsi.sys 4/16/2009 17:13:50 0x49e7ad9e fffff880`01633000 fffff880`01652000 0x0001f000 HpqKbFiltr.sys 4/29/2009 8:48:30 0x49f85aae fffff880`059d6000 fffff880`059e2000 0x0000c000 spldr.sys 5/11/2009 11:56:27 0x4a0858bb fffff880`01ea3000 fffff880`01eab000 0x00008000 HpSAMD.sys 5/18/2009 18:43:49 0x4a11f2b5 fffff880`015e9000 fffff880`01600000 0x00017000 lsi_sas.sys 5/18/2009 19:20:23 0x4a11fb47 fffff880`01400000 fffff880`0141d000 0x0001d000 lsi_sas2.sys 5/18/2009 19:31:48 0x4a11fdf4 fffff880`01620000 fffff880`01633000 0x00013000 megasas.sys 5/18/2009 20:09:46 0x4a1206da fffff880`01652000 fffff880`0165e000 0x0000c000 ql40xx.sys 5/18/2009 20:18:11 0x4a1208d3 fffff880`0173d000 fffff880`0179c000 0x0005f000 MegaSR.sys 5/18/2009 20:25:54 0x4a120aa2 fffff880`0165e000 fffff880`01702000 0x000a4000 rimspx64.sys 6/25/2009 2:13:43 0x4a4323a7 fffff880`058e5000 fffff880`058fc000 0x00017000 rixdpx64.sys 6/25/2009 2:38:50 0x4a43298a fffff880`058fc000 fffff880`05953000 0x00057000 rimmpx64.sys 6/25/2009 3:04:18 0x4a432f82 fffff880`058cf000 fffff880`058e5000 0x00016000- - The most common drivers are listed on this page: Driver Reference Driver Reference- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - Driver manufacturer links are on this page: Drivers and Downloads
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