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Windows 7: Help with a dump file


23 Feb 2011   #1

Windows 7 Enterprise 64bit
 
 
Help with a dump file

Hello,

I have a HP EliteBook 8540p running Windows 7 64bit. I had posted on here a few weeks back about a similar system crashing, and through the help I got I was able to come up with a fix that has helped 99% of the people using this laptop on my network. There is still one that is having problems, and I am hoping someone can take a look at the attached dmp file and see if it is clear which drivers are causing problems.

Thanks in advance!

Scott

My System SpecsSystem Spec
.

23 Feb 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sford422 View Post
Hello,

I have a HP EliteBook 8540p running Windows 7 64bit. I had posted on here a few weeks back about a similar system crashing, and through the help I got I was able to come up with a fix that has helped 99% of the people using this laptop on my network. There is still one that is having problems, and I am hoping someone can take a look at the attached dmp file and see if it is clear which drivers are causing problems.

Thanks in advance!

Scott
Hi scott and welcome


A couple of problems.


1- your video driver is the probable cause of this crash.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

2-Old drivers (from as far back as 2005) need to be updated. Obviously not a clean install of win 7 as recommended, Yhese are important drivers like your storage (raid) networking, etc.

Code:
iirsp.sys    12/13/2005 16:47:54    0x439f418a    fffff880`010bb000    fffff880`010cc000        0x00011000                    
nfrd960.sys    6/6/2006 16:11:48    0x4485ef94    fffff880`01702000    fffff880`01712000        0x00010000                    
adpu320.sys    2/27/2007 19:04:15    0x45e4c6ff    fffff880`0115a000    fffff880`01189000        0x0002f000                    
adpahci.sys    5/1/2007 12:30:09    0x46377921    fffff880`0127b000    fffff880`012d1000        0x00056000                    
arc.sys    5/24/2007 16:27:55    0x4656035b    fffff880`01000000    fffff880`01019000        0x00019000                    
SiSRaid2.sys    9/24/2008 13:28:20    0x48da86c4    fffff880`019d1000    fffff880`019df000        0x0000e000                    
sisraid4.sys    10/1/2008 16:56:04    0x48e3f1f4    fffff880`019df000    fffff880`019f7000        0x00018000                    
adp94xx.sys    12/5/2008 18:54:42    0x4939bf42    fffff880`01200000    fffff880`0127b000        0x0007b000                    
lsi_fc.sys    12/9/2008 17:46:09    0x493ef531    fffff880`01601000    fffff880`01620000        0x0001f000                    
arcsas.sys    1/14/2009 14:27:37    0x496e3ca9    fffff880`01019000    fffff880`01034000        0x0001b000                    
ql2300.sys    1/22/2009 18:05:06    0x4978fba2    fffff880`0182d000    fffff880`019d1000        0x001a4000                    
vsmraid.sys    1/30/2009 20:18:57    0x4983a701    fffff880`0179c000    fffff880`017c6000        0x0002a000                    
elxstor.sys    2/3/2009 17:52:11    0x4988ca9b    fffff880`01034000    fffff880`010bb000        0x00087000                    
stexstor.sys    2/17/2009 18:03:36    0x499b4248    fffff880`01800000    fffff880`0180a000        0x0000a000                    
amdsbs.sys    3/20/2009 13:36:03    0x49c3e213    fffff880`011a7000    fffff880`011ee000        0x00047000                    
btwl2cap.sys    4/3/2009 19:28:45    0x49d6a9bd    fffff880`02eeb000    fffff880`02ef7000        0x0000c000                    
lsi_scsi.sys    4/16/2009 17:13:50    0x49e7ad9e    fffff880`01633000    fffff880`01652000        0x0001f000                    
HpqKbFiltr.sys    4/29/2009 8:48:30    0x49f85aae    fffff880`059d6000    fffff880`059e2000        0x0000c000                    
spldr.sys    5/11/2009 11:56:27    0x4a0858bb    fffff880`01ea3000    fffff880`01eab000        0x00008000                    
HpSAMD.sys    5/18/2009 18:43:49    0x4a11f2b5    fffff880`015e9000    fffff880`01600000        0x00017000                    
lsi_sas.sys    5/18/2009 19:20:23    0x4a11fb47    fffff880`01400000    fffff880`0141d000        0x0001d000                    
lsi_sas2.sys    5/18/2009 19:31:48    0x4a11fdf4    fffff880`01620000    fffff880`01633000        0x00013000                    
megasas.sys    5/18/2009 20:09:46    0x4a1206da    fffff880`01652000    fffff880`0165e000        0x0000c000                    
ql40xx.sys    5/18/2009 20:18:11    0x4a1208d3    fffff880`0173d000    fffff880`0179c000        0x0005f000                    
MegaSR.sys    5/18/2009 20:25:54    0x4a120aa2    fffff880`0165e000    fffff880`01702000        0x000a4000                    
rimspx64.sys    6/25/2009 2:13:43    0x4a4323a7    fffff880`058e5000    fffff880`058fc000        0x00017000                    
rixdpx64.sys    6/25/2009 2:38:50    0x4a43298a    fffff880`058fc000    fffff880`05953000        0x00057000                    
rimmpx64.sys    6/25/2009 3:04:18    0x4a432f82    fffff880`058cf000    fffff880`058e5000        0x00016000
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
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