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HP Notebook BSOD - Everytime on Shutdown.
BSOD on shutdown every time. HPdm4-1160us notebook, new in Dec 2010, OEM Windows 7 64bit, 4GB OEM Ram.
Here are the files for analysis. Thanks in advance.
Blacksheep
BSOD on shutdown every time. HPdm4-1160us notebook, new in Dec 2010, OEM Windows 7 64bit, 4GB OEM Ram.
Here are the files for analysis. Thanks in advance.
Blacksheep
BS Ho and welcome
A comman occurance in HP's these were all caused by your hpdskflt.sys file or hpdskflt.sys is a driver for the onboard mobile data protection sensor. In other words the accelerometer.
You can re-install and wait for it to happen or disable the accelerometer if not used. I am unsure of the warranty ramifications.
Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\020611-33165-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols *http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.16617.amd64fre.win7_gdr.100618-1621 Machine Name: Kernel base = 0xfffff800`02c53000 PsLoadedModuleList = 0xfffff800`02e90e50 Debug session time: Sun Feb 6 10:49:44.107 2011 (GMT-5) System Uptime: 0 days 1:42:00.683 Loading Kernel Symbols ............................................................... ................................................................ ................................. Loading User Symbols Loading unloaded module list ..... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1000009F, {4, 258, fffffa8004188b60, fffff8000420f510} Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for hpdskflt.sys *** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys Probably caused by : hpdskflt.sys ( hpdskflt+2b9b ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_POWER_STATE_FAILURE (9f) A driver is causing an inconsistent power state. Arguments: Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp subsystem. Arg2: 0000000000000258, Timeout in seconds. Arg3: fffffa8004188b60, The thread currently holding on to the Pnp lock. Arg4: fffff8000420f510 Debugging Details: ------------------ DRVPOWERSTATE_SUBCODE: 4 FAULTING_THREAD: fffffa8004188b60 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x9F PROCESS_NAME: System CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from fffff80002cca992 to fffff80002cc95da STACK_TEXT: fffff880`033af1d0 fffff800`02cca992 : fffffa80`04188b60 fffffa80`04188b60 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a fffff880`033af310 fffff800`02ccccff : fffffa80`07b21b10 fffffa80`096d5a70 00000000`00000000 00000000`0000000c : nt!KiCommitThreadWait+0x1d2 fffff880`033af3a0 fffff880`017edb9b : 00000000`033af500 fffffa80`00000000 fffff880`033af400 00000000`00000700 : nt!KeWaitForSingleObject+0x19f fffff880`033af440 00000000`033af500 : fffffa80`00000000 fffff880`033af400 00000000`00000700 fffff880`03163180 : hpdskflt+0x2b9b fffff880`033af448 fffffa80`00000000 : fffff880`033af400 00000000`00000700 fffff880`03163180 fffff800`00000008 : 0x33af500 fffff880`033af450 fffff880`033af400 : 00000000`00000700 fffff880`03163180 fffff800`00000008 00000000`00000000 : 0xfffffa80`00000000 fffff880`033af458 00000000`00000700 : fffff880`03163180 fffff800`00000008 00000000`00000000 fffffa80`09899590 : 0xfffff880`033af400 fffff880`033af460 fffff880`03163180 : fffff800`00000008 00000000`00000000 fffffa80`09899590 fffff880`033af4a0 : 0x700 fffff880`033af468 fffff800`00000008 : 00000000`00000000 fffffa80`09899590 fffff880`033af4a0 00000000`c0000000 : 0xfffff880`03163180 fffff880`033af470 00000000`00000000 : fffffa80`09899590 fffff880`033af4a0 00000000`c0000000 fffff880`033af558 : 0xfffff800`00000008 STACK_COMMAND: .thread 0xfffffa8004188b60 ; kb FOLLOWUP_IP: hpdskflt+2b9b fffff880`017edb9b ?? ??? SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: hpdskflt+2b9b FOLLOWUP_NAME: MachineOwner MODULE_NAME: hpdskflt IMAGE_NAME: hpdskflt.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a54e862 FAILURE_BUCKET_ID: X64_0x9F_hpdskflt+2b9b BUCKET_ID: X64_0x9F_hpdskflt+2b9b Followup: MachineOwner --------- 0: kd> lmvm hpdskflt start end module name fffff880`017eb000 fffff880`017f5000 hpdskflt T (no symbols) Loaded symbol image file: hpdskflt.sys Image path: \SystemRoot\system32\DRIVERS\hpdskflt.sys Image name: hpdskflt.sys Timestamp: Wed Jul 08 14:41:38 2009 (4A54E862) CheckSum: 00016665 ImageSize: 0000A000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Thank you for the reply. After many tries it is fixed.
Here are some things I found out.
- If you remove the HP 3D DriveGuard program from the control panel. The hpdskflt.sys driver remains therefore the problem doesn't go away.
- After uninstalling the program, It will not show up as a service.
- The only way to remove this file is by the Device Manager. Under System the device will be listed under HP 3D DriveGuard. Right click and select uninstall and check the box the remove device software.
- Once uninstalled my BSOD on shutdown went away.
- In addition my system restore issue was also fixed.
Thank you so much for you help!
Glad to hear it...thanks for that detailed report! Now those of us without HP machines know how to remove that driver.