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Windows 7: HP Notebook BSOD - Everytime on Shutdown.

25 Feb 2011   #1

Windows 7 Home Premium 64 bit
 
 
HP Notebook BSOD - Everytime on Shutdown.

BSOD on shutdown every time. HPdm4-1160us notebook, new in Dec 2010, OEM Windows 7 64bit, 4GB OEM Ram.

Here are the files for analysis. Thanks in advance.

Blacksheep

My System SpecsSystem Spec
.

26 Feb 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Blacksheep3742 View Post
BSOD on shutdown every time. HPdm4-1160us notebook, new in Dec 2010, OEM Windows 7 64bit, 4GB OEM Ram.

Here are the files for analysis. Thanks in advance.

Blacksheep

BS Ho and welcome


A comman occurance in HP's these were all caused by your hpdskflt.sys file or hpdskflt.sys is a driver for the onboard mobile data protection sensor. In other words the accelerometer.

You can re-install and wait for it to happen or disable the accelerometer if not used. I am unsure of the warranty ramifications.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\020611-33165-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c53000 PsLoadedModuleList = 0xfffff800`02e90e50
Debug session time: Sun Feb  6 10:49:44.107 2011 (GMT-5)
System Uptime: 0 days 1:42:00.683
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8004188b60, fffff8000420f510}

Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : hpdskflt.sys ( hpdskflt+2b9b )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8004188b60, The thread currently holding on to the Pnp lock.
Arg4: fffff8000420f510

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa8004188b60

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002cca992 to fffff80002cc95da

STACK_TEXT:  
fffff880`033af1d0 fffff800`02cca992 : fffffa80`04188b60 fffffa80`04188b60 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`033af310 fffff800`02ccccff : fffffa80`07b21b10 fffffa80`096d5a70 00000000`00000000 00000000`0000000c : nt!KiCommitThreadWait+0x1d2
fffff880`033af3a0 fffff880`017edb9b : 00000000`033af500 fffffa80`00000000 fffff880`033af400 00000000`00000700 : nt!KeWaitForSingleObject+0x19f
fffff880`033af440 00000000`033af500 : fffffa80`00000000 fffff880`033af400 00000000`00000700 fffff880`03163180 : hpdskflt+0x2b9b
fffff880`033af448 fffffa80`00000000 : fffff880`033af400 00000000`00000700 fffff880`03163180 fffff800`00000008 : 0x33af500
fffff880`033af450 fffff880`033af400 : 00000000`00000700 fffff880`03163180 fffff800`00000008 00000000`00000000 : 0xfffffa80`00000000
fffff880`033af458 00000000`00000700 : fffff880`03163180 fffff800`00000008 00000000`00000000 fffffa80`09899590 : 0xfffff880`033af400
fffff880`033af460 fffff880`03163180 : fffff800`00000008 00000000`00000000 fffffa80`09899590 fffff880`033af4a0 : 0x700
fffff880`033af468 fffff800`00000008 : 00000000`00000000 fffffa80`09899590 fffff880`033af4a0 00000000`c0000000 : 0xfffff880`03163180
fffff880`033af470 00000000`00000000 : fffffa80`09899590 fffff880`033af4a0 00000000`c0000000 fffff880`033af558 : 0xfffff800`00000008


STACK_COMMAND:  .thread 0xfffffa8004188b60 ; kb

FOLLOWUP_IP: 
hpdskflt+2b9b
fffff880`017edb9b ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  hpdskflt+2b9b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hpdskflt

IMAGE_NAME:  hpdskflt.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a54e862

FAILURE_BUCKET_ID:  X64_0x9F_hpdskflt+2b9b

BUCKET_ID:  X64_0x9F_hpdskflt+2b9b

Followup: MachineOwner
---------

0: kd> lmvm hpdskflt
start             end                 module name
fffff880`017eb000 fffff880`017f5000   hpdskflt T (no symbols)           
    Loaded symbol image file: hpdskflt.sys
    Image path: \SystemRoot\system32\DRIVERS\hpdskflt.sys
    Image name: hpdskflt.sys
    Timestamp:        Wed Jul 08 14:41:38 2009 (4A54E862)
    CheckSum:         00016665
    ImageSize:        0000A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
26 Feb 2011   #3

Windows 7 Home Premium 64 bit
 
 
Figured it out

Thank you for the reply. After many tries it is fixed.

Here are some things I found out.

  1. If you remove the HP 3D DriveGuard program from the control panel. The hpdskflt.sys driver remains therefore the problem doesn't go away.
  2. After uninstalling the program, It will not show up as a service.
  3. The only way to remove this file is by the Device Manager. Under System the device will be listed under HP 3D DriveGuard. Right click and select uninstall and check the box the remove device software.
  4. Once uninstalled my BSOD on shutdown went away.
  5. In addition my system restore issue was also fixed.
Thank you so much for you help!
My System SpecsSystem Spec
.


27 Feb 2011   #4

Windows 7 Professional x64
 
 

Glad to hear it...thanks for that detailed report! Now those of us without HP machines know how to remove that driver.
My System SpecsSystem Spec
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 HP Notebook BSOD - Everytime on Shutdown.





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