Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 won't reboot (Error 0xc00000e9) and can't enter Safe Mode?

27 Feb 2011   #1

windows 7
 
 
Windows 7 won't reboot (Error 0xc00000e9) and can't enter Safe Mode?

My brother's 2 years old Asus Eee PC 1000HD, which runs on Windows 7, crashed one day ago after a Windows 7 update (sadly, he doesn't remember which update it was ). When reboot it goes to "Windows Boot Manager" with the ff message:

"Windows has encountered a problem communicating with a device connected to your computer.
This error can be caused by unplugging a removable storage device such as an external USB drive....

File: \Boot\BCD
Status: 0xc00000e9
Info: An unexpected I/O error has occurred. "


I detached everything that is connected to his notebook and restarted it, but I got the same error.

I tried to enter Safe Mode by pressing F8 during start-up, but nothing happened; it won't enter safe mode. I tried pressing other keys, but the only key that works is F2, which enters the BIOS SETUP UTILITY.

Another problem is that the notebook only came with "Eee PC Supprt DVD Rev.1.0" CD that only runs in XP, so when I tried to run it when I restart his computer, it did not work. I don't have a Windows 7 recovery disk because we got his notebook on Ebay.

Is there any hope for his computer? Also I am a novice on computers, so please help. Thank you all in advance.


My System SpecsSystem Spec
.

27 Feb 2011   #2

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

My System SpecsSystem Spec
Reply

 Windows 7 won't reboot (Error 0xc00000e9) and can't enter Safe Mode?




Thread Tools



Similar help and support threads for2: Windows 7 won't reboot (Error 0xc00000e9) and can't enter Safe Mode?
Thread Forum
Cant enter safe mode, restarts during login screen General Discussion
Windows 7 x64 startup errors, can't enter safe mode or repair system General Discussion
Laptop stuck in boot loop - can't enter safe mode General Discussion
Updated graphics drivers - can't see screen or enter safe mode etc Graphic Cards
Computer crashed and won't enter safe mode. How do I restore it? BSOD Help and Support
Blue Screen - Cannot Enter Safe Mode or Any Other Mode BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:41 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33