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Windows 7: BSOD error 41

27 Feb 2011   #1
raph78

Windows 7 Professional 64
 
 
BSOD error 41

Hi All,

I do need some help with this one:
Have W7 for a good while now and no problems what so ever. But out of a sudden it started to play up and give me the feared BSOD.
It's not that there was any heavy load on anything really, just surfing and boom all blue and white. Uninstalled some programs that I installed recently with no change. At the moment safemode is running without crashing.
Here is the error log.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 27/02/2011 14:11:44
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Raph-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2011-02-27T14:11:44.951635700Z" />
<EventRecordID>42085</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Raph-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">30</Data>
<Data Name="BugcheckParameter1">0xffffffffc0000005</Data>
<Data Name="BugcheckParameter2">0xfffff80002e62591</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0xffffffffffffffff</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
Specs:
Win7 Pro 64, Phenom IIx4 955 3.21 with Arctic cooling Freezer 7 Pro, Thermaltake 700W, Nvidia 9800GTX, Gigabyte Ultradurable 3, 8gb Kingston ram

Anyone any ideas? Would be highly appreciated!

Tried to get the perform /report but only got an error message.
Minidump folder is empty?


My System SpecsSystem Spec
.

27 Feb 2011   #2
yowanvista

Windows 8.1 Pro x64
 
 

No dump files are attached, did you run any system cleaner(such as Clceaner) after the crash?
If so wait for the computer to BSOD and re-upload the file
My System SpecsSystem Spec
27 Feb 2011   #3
raph78

Windows 7 Professional 64
 
 

Yepp, unfortunately minidump folder is empty. Now waiting for it to crash which it does usually in 5-10min after switching on. But it seems to be running fine - typically, when you want it to crash it doesn't.

Right it just crashed again, but it didn't produce a dumpfile! What now?
My System SpecsSystem Spec
.


27 Feb 2011   #4
usasma
Microsoft MVP

 
 

Check in C:\Windows for a file named MEMORY.dmp - if it's there, zip it up and upload it to a free file-hosting service and post a link here.

If not, try this:
Quote:
Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service . I recommend Windows Live SkyDrive - http://skydrive.live.com or another free, file-hosting service. Then post the link to it in your topic so that we can download it.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
Scan for viruses using one of these free online antivirus scanners: Free Online AntiMalware Scanners
If not infected, then go to Windows Update and install SP1.

There are issues with these devices:
Quote:
Consumer IR Devices ROOT\SYSTEM\0001 This device is not working properly because Windows cannot load the drivers required for this device.

Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed.

eHome Infrared Receiver (USBCIR) USB\VID_0471&PID_0815\PH00VEVG This device is not working properly because Windows cannot load the drivers required for this device.
The first and last will be drivers from the manufacturer's website. The middle one is a Windows driver, and will likely be fixed by Windows Update.

The majority of the BSOD's are due to STOP 0x117 - a video card error. STOP 0x117 is very similar to STOP 0x116, so please use the troubleshooting steps here: STOP 0x116: VIDEO_TDR_ERROR troubleshooting These errors are from January, so don't be surprised if you don't find a problem there.

The rest of the errors resemble a hardware issue, so please do the following:
Quote:
I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Scanners (read the details at the link)
My System SpecsSystem Spec
28 Feb 2011   #5
raph78

Windows 7 Professional 64
 
 

[QUOTE]
Quote   Quote: Originally Posted by usasma View Post
Check in C:\Windows for a file named MEMORY.dmp - if it's there, zip it up and upload it to a free file-hosting service and post a link here.
Nope nothing, not even with a search through just the windows folder.

Quote:
If not, try this:
Quote:
Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Folder is empty still.

Quote:
If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.
See above.

Quote:
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
-Okay done that. Not sure if it matters, but instead of 64 it says 256kb for small memory dump. Also for systemroot it was set with capital letters. Not sure if that made a difference but I changed it.

Scan for viruses using one of these free online antivirus scanners: Free Online AntiMalware Scanners
Doing that right now since about 1.5h with eset. Windows online scan came up eith an error.

Quote:
If not infected, then go to Windows Update and install SP1.
Infected, so far one trojan and one adware. Correction: 2 Trojan - *******s.
Installed SP1 already. About a day after first BSOD. There was just the one and all ran fine after reboot. Next morning got the messages for updates.

Quote:
There are issues with these devices:
Quote:
Consumer IR Devices ROOT\SYSTEM\0001 This device is not working properly because Windows cannot load the drivers required for this device.

Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed.

eHome Infrared Receiver (USBCIR) USB\VID_0471&PID_0815\PH00VEVG This device is not working properly because Windows cannot load the drivers required for this device.
The first and last will be drivers from the manufacturer's website. The middle one is a Windows driver, and will likely be fixed by Windows Update.
What do I do about it, no idea what these drivers are for, don't use any infrared on my computer.

Quote:
Memory Diagnostics (read the details at the link)
Did that after a few of the BSODs but apparently all is fine.

Quote:
HD Diagnostic (read the details at the link)
will do, once AV scan is finished.

Cheers for the help, hopefully we'll get it sorted.
My System SpecsSystem Spec
28 Feb 2011   #6
usasma
Microsoft MVP

 
 

Yes you do use the IR devices (since the drivers are trying to load).
We'll need a more exact model number for your motherboard in order to find the drivers at the Gigabyte website.
My System SpecsSystem Spec
28 Feb 2011   #7
raph78

Windows 7 Professional 64
 
 

Gigabyte GA-MA790xt -UD 4P 790x AM3 DDR3

-My Motherboard.
Ah, My bad the IR could be my Logitech Mouse Keyboard combo. Sorry...
Should I go and check on Logitech's site for another driver?
All drives are okay.
But still no memory or minidump files.
My System SpecsSystem Spec
28 Feb 2011   #8
raph78

Windows 7 Professional 64
 
 

Oh and double checked for SP1 - didn't install!!! Also:tried to install again and crashed. Again.
My System SpecsSystem Spec
01 Mar 2011   #9
usasma
Microsoft MVP

 
 

It's possible that the Logitech drivers contain this driver.
If you do download the driver, please provide a link here.
I'll see if I can extract the drivers from the installation package to see if they are in there.
My System SpecsSystem Spec
Reply

 BSOD error 41




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