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Windows 7: Blue screen after shut down


28 Feb 2011   #1

Windows 7 Home Premium
 
 
Blue screen after shut down

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: a BCP1: 0000000000000000 BCP2: 0000000000000002 BCP3: 0000000000000001 BCP4: FFFFF80002CD7CDC OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\022811-17784-01.dmp C:\Users\Mr_Pryor\AppData\Local\Temp\WER-34335-0.sysdata.xml Read our privacy statement online: Windows 7 Privacy Statement - Microsoft Windows If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt


I just don't know how to fix this and i really don't want to do a clean install of Windows 7 please help.

My System SpecsSystem Spec
.

28 Feb 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pryor94 View Post
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: a BCP1: 0000000000000000 BCP2: 0000000000000002 BCP3: 0000000000000001 BCP4: FFFFF80002CD7CDC OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\022811-17784-01.dmp C:\Users\Mr_Pryor\AppData\Local\Temp\WER-34335-0.sysdata.xml Read our privacy statement online: Windows 7 Privacy Statement - Microsoft Windows If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt


I just don't know how to fix this and i really don't want to do a clean install of Windows 7 please help.

This one was caused by your realtek HD audio driver.

RE-install it with the newest driver.


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\022811-17784-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`02c5e000 PsLoadedModuleList = 0xfffff800`02e9be50
Debug session time: Mon Feb 28 09:39:00.175 2011 (GMT-5)
System Uptime: 0 days 15:30:17.016
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, fffff80002cd7cdc}

Unable to load image \SystemRoot\system32\drivers\RTKVHD64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+279130 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002cd7cdc, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f060e0
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KeWaitForSingleObject+17c
fffff800`02cd7cdc 4c8938          mov     qword ptr [rax],r15

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff880024227d0 -- (.trap 0xfffff880024227d0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa800499cb68
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002cd7cdc rsp=fffff88002422960 rbp=0000000000000000
 r8=fffff78000000008  r9=0000000000000000 r10=0000000000000000
r11=fffff80002e48e80 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!KeWaitForSingleObject+0x17c:
fffff800`02cd7cdc 4c8938          mov     qword ptr [rax],r15 ds:0008:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ccdca9 to fffff80002cce740

STACK_TEXT:  
fffff880`02422688 fffff800`02ccdca9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`02422690 fffff800`02ccc920 : 00000000`00000000 00000000`00000000 fffffa80`02c7ba00 fffff880`00e424e5 : nt!KiBugCheckDispatch+0x69
fffff880`024227d0 fffff800`02cd7cdc : fffff880`009e8180 00000000`00000000 4b42777c`2914c71d ef3d8921`1b897a84 : nt!KiPageFault+0x260
fffff880`02422960 fffff880`068da130 : 00000000`00000000 00000000`00000000 fffffa80`0528eb00 fffff800`02cd4500 : nt!KeWaitForSingleObject+0x17c
fffff880`02422a00 00000000`00000000 : 00000000`00000000 fffffa80`0528eb00 fffff800`02cd4500 fffff800`02e48e80 : RTKVHD64+0x279130


STACK_COMMAND:  kb

FOLLOWUP_IP: 
RTKVHD64+279130
fffff880`068da130 ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  RTKVHD64+279130

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: RTKVHD64

IMAGE_NAME:  RTKVHD64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d3ea833

FAILURE_BUCKET_ID:  X64_0xA_RTKVHD64+279130

BUCKET_ID:  X64_0xA_RTKVHD64+279130

Followup: MachineOwner
---------

0: kd> lmvm RTKVHD64
start             end                 module name
fffff880`06661000 fffff880`068f9580   RTKVHD64 T (no symbols)           
    Loaded symbol image file: RTKVHD64.sys
    Image path: \SystemRoot\system32\drivers\RTKVHD64.sys
    Image name: RTKVHD64.sys
    Timestamp:        Tue Jan 25 05:38:43 2011 (4D3EA833)
    CheckSum:         0029F9F3
    ImageSize:        00298580
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
28 Feb 2011   #3

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

This might be useful pryor94 :

Latest Realtek HD Audio Driver Version
My System SpecsSystem Spec
.


04 Mar 2011   #4

Windows 7 Home Premium
 
 

I got blue screen again when i tryed to install but this time windows crashed.
My System SpecsSystem Spec
Reply

 Blue screen after shut down




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