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Windows 7: MS Office 2010: reproducible APPCRASH ; any known fix?


28 Feb 2011   #1
dwneumann

Win 7 Ultimate x64
 
 
MS Office 2010: reproducible APPCRASH ; any known fix?

Has anyone posted the cause of MS Office crashes involving KERNELBASE.dll?
I can reproduce the problem reliably but have no fix for it.
MS Office 2010 apps, on Wix 7 Ultimate x64.
APPCRASH on opening docs.

Here is details of PowerPoint 2010 crashing (reproducibly) upon opening specific docs. The offending docs are .pptx (natively created), they include only text and graphics. The docs have no embedded objects. and PowerPoint has no 3rd party plug-ins, and all Microsoft default plug-ins disabled. The docs are very small (6 slides).
Here is the crash details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: POWERPNT.EXE
Application Version: 14.0.4754.1000
Application Timestamp: 4b967cf2
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdfe0
Exception Code: e0000003
Exception Offset: 000000000000aa7d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 4105
Additional Information 1: 7fc2
Additional Information 2: 7fc24e6d5852201b37e1cb2014a9ced2
Additional Information 3: ca87
Additional Information 4: ca8728ab6d714b87417e03e7d69fb953

Can anyone propose a fix?
Many thanks....



My System SpecsSystem Spec
28 Feb 2011   #2
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Try uninstall MS Office and then reinstall again.

Where did you get the copy of MS Office 2010 from? (if from Internet, what website link?)
My System SpecsSystem Spec
01 Mar 2011   #3
dwneumann

Win 7 Ultimate x64
 
 
MS Office 2010: reproducible APPCRASH : fix found.

My copy of MS Office Professional Plus 2010 was downloaded from Microsoft's Partner Network Software Downloads site.

I found a way to make the crashes go away... I suspected a printer driver so I deleted the suspected printer from the Devices and Printers control panel, but this had no affect on the crashing. So I opened the Print Server Properties dialog, selected the associated driver on the Drivers tab, selected 'Remove Driver and Driver Package', and then the crashes stopped happening.
Of course, I have no printer ....

p.s. the driver was Windows 7 certified and was found/installed by Windows during printer installation.
My System SpecsSystem Spec
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 MS Office 2010: reproducible APPCRASH ; any known fix?




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