Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: MS Office 2010: reproducible APPCRASH ; any known fix?

28 Feb 2011   #1
dwneumann

Win 7 Ultimate x64
 
 
MS Office 2010: reproducible APPCRASH ; any known fix?

Has anyone posted the cause of MS Office crashes involving KERNELBASE.dll?
I can reproduce the problem reliably but have no fix for it.
MS Office 2010 apps, on Wix 7 Ultimate x64.
APPCRASH on opening docs.

Here is details of PowerPoint 2010 crashing (reproducibly) upon opening specific docs. The offending docs are .pptx (natively created), they include only text and graphics. The docs have no embedded objects. and PowerPoint has no 3rd party plug-ins, and all Microsoft default plug-ins disabled. The docs are very small (6 slides).
Here is the crash details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: POWERPNT.EXE
Application Version: 14.0.4754.1000
Application Timestamp: 4b967cf2
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdfe0
Exception Code: e0000003
Exception Offset: 000000000000aa7d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 4105
Additional Information 1: 7fc2
Additional Information 2: 7fc24e6d5852201b37e1cb2014a9ced2
Additional Information 3: ca87
Additional Information 4: ca8728ab6d714b87417e03e7d69fb953

Can anyone propose a fix?
Many thanks....



My System SpecsSystem Spec
.

28 Feb 2011   #2
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Try uninstall MS Office and then reinstall again.

Where did you get the copy of MS Office 2010 from? (if from Internet, what website link?)
My System SpecsSystem Spec
01 Mar 2011   #3
dwneumann

Win 7 Ultimate x64
 
 
MS Office 2010: reproducible APPCRASH : fix found.

My copy of MS Office Professional Plus 2010 was downloaded from Microsoft's Partner Network Software Downloads site.

I found a way to make the crashes go away... I suspected a printer driver so I deleted the suspected printer from the Devices and Printers control panel, but this had no affect on the crashing. So I opened the Print Server Properties dialog, selected the associated driver on the Drivers tab, selected 'Remove Driver and Driver Package', and then the crashes stopped happening.
Of course, I have no printer ....

p.s. the driver was Windows 7 certified and was found/installed by Windows during printer installation.
My System SpecsSystem Spec
.


Reply

 MS Office 2010: reproducible APPCRASH ; any known fix?




Thread Tools





Similar help and support threads
Thread Forum
Find Office 2010 Updates, When Office 2010 Isn't Installed?
I don't know if maybe I'm the only one who runs into this problem or if it happens to a lot of people, but it seems to come up a lot for me. I have had this issue on many computers but right now I am setting up an old Dell Latitude E5510 for an employee and I have reformatted, installed all...
Microsoft Office
Microsoft Office 2010/ Replace Office 2010
:DI have Windows 7 Home Premium 64 and Microsoft Office 2007 Small Business. I will be receiving Office 2010 Professional Plus. Do I have to uninstall Office 2007 Small Business or can I install Office 2010 over it. What is the best way to handle the upgrade. I have a lot of files on word and...
Microsoft Office
Appcrash using outlook 2010 with windows 7
Here is the error message: Problem signature: Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 14.0.4760.1000 Application Timestamp: 4ba8fefd Fault Module Name: OUTLOOK.EXE Fault Module Version: 14.0.4760.1000
Microsoft Office
Office 2010 Appcrash
This is terribly embarrassing, but I tried a system restore to fix my problem (with a thought that it would actually work due to what may have been messed up, not just blindly thinking a restore will fix everything) But I don't know how to delete this thread, now that it is no longer needed.
Microsoft Office
File Validation from Office 2010 to Office 2003 and Office 2007
File Validation from Office 2010 to Office 2003 and Office 2007 - Softpedia
News
Office 2010 Pro Plus Win7 x 64 Excel reconfigures Office 2010
It seems that there may be a problem in Office 2010. I just installed it to the standard MS default/recommended settings .........all looked good...used Word great..until I use Excel and each time I try to use excel it sets off an 'Office Configuration' screen which I can not stop..it take a few...
Microsoft Office

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:02.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App