MS Office 2010: reproducible APPCRASH ; any known fix?


  1. Posts : 2
    Win 7 Ultimate x64
       #1

    MS Office 2010: reproducible APPCRASH ; any known fix?


    Has anyone posted the cause of MS Office crashes involving KERNELBASE.dll?
    I can reproduce the problem reliably but have no fix for it.
    MS Office 2010 apps, on Wix 7 Ultimate x64.
    APPCRASH on opening docs.

    Here is details of PowerPoint 2010 crashing (reproducibly) upon opening specific docs. The offending docs are .pptx (natively created), they include only text and graphics. The docs have no embedded objects. and PowerPoint has no 3rd party plug-ins, and all Microsoft default plug-ins disabled. The docs are very small (6 slides).
    Here is the crash details:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: POWERPNT.EXE
    Application Version: 14.0.4754.1000
    Application Timestamp: 4b967cf2
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7600.16385
    Fault Module Timestamp: 4a5bdfe0
    Exception Code: e0000003
    Exception Offset: 000000000000aa7d
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 4105
    Additional Information 1: 7fc2
    Additional Information 2: 7fc24e6d5852201b37e1cb2014a9ced2
    Additional Information 3: ca87
    Additional Information 4: ca8728ab6d714b87417e03e7d69fb953

    Can anyone propose a fix?
    Many thanks....
      My Computer


  2. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #2

    Try uninstall MS Office and then reinstall again.

    Where did you get the copy of MS Office 2010 from? (if from Internet, what website link?)
      My Computer


  3. Posts : 2
    Win 7 Ultimate x64
    Thread Starter
       #3

    MS Office 2010: reproducible APPCRASH : fix found.


    My copy of MS Office Professional Plus 2010 was downloaded from Microsoft's Partner Network Software Downloads site.

    I found a way to make the crashes go away... I suspected a printer driver so I deleted the suspected printer from the Devices and Printers control panel, but this had no affect on the crashing. So I opened the Print Server Properties dialog, selected the associated driver on the Drivers tab, selected 'Remove Driver and Driver Package', and then the crashes stopped happening.
    Of course, I have no printer ....

    p.s. the driver was Windows 7 certified and was found/installed by Windows during printer installation.
      My Computer


 

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