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MS Office 2010: reproducible APPCRASH ; any known fix?
Has anyone posted the cause of MS Office crashes involving KERNELBASE.dll?
I can reproduce the problem reliably but have no fix for it.
MS Office 2010 apps, on Wix 7 Ultimate x64.
APPCRASH on opening docs.
Here is details of PowerPoint 2010 crashing (reproducibly) upon opening specific docs. The offending docs are .pptx (natively created), they include only text and graphics. The docs have no embedded objects. and PowerPoint has no 3rd party plug-ins, and all Microsoft default plug-ins disabled. The docs are very small (6 slides).
Here is the crash details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: POWERPNT.EXE
Application Version: 14.0.4754.1000
Application Timestamp: 4b967cf2
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdfe0
Exception Code: e0000003
Exception Offset: 000000000000aa7d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 4105
Additional Information 1: 7fc2
Additional Information 2: 7fc24e6d5852201b37e1cb2014a9ced2
Additional Information 3: ca87
Additional Information 4: ca8728ab6d714b87417e03e7d69fb953
Can anyone propose a fix?
Many thanks....