Windows 7: Regular BSODS

Terranigma · 02 Mar 2011

My laptop had been running windows 7 ultimate x64 for a while now without problems.
But last month or so I get regular BSODS, all with different codes. BIOS updates and driver updates has not fixed the problem. Even updating Windows with SP1 didn't have the desired effect.

Running Windows 7 Ultimate x64, retail. System originally came with Windows XP.
Did not reinstall windows yet, it was installed july 2010.
I added all the needed dumps as per bos posting instructions.

**yowanvista** · 02 Mar 2011

BSODs caused by Intel Networking/Wifi driver
Update it using the update utility, you may have to install this driver in safe mode
Intel® Driver Update Utility

Code:

BugCheck C5, {8, 2, 0, fffff80002db0a9b}

Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+1df )

Terranigma · 02 Mar 2011

It says it is already the current version.

Jonathan_King · 02 Mar 2011

You're right, it does seem as if you have the latest version already. Could you try disabling the wireless card in Device Manager, and using the ethernet instead?

...Summary of the dumps:

Code:


Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Wed Mar  2 03:48:14.538 2011 (UTC - 5:00)
System Uptime: 0 days 1:47:45.882
Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3a2 )
BUGCHECK_STR:  0x1a_41289
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x1a_41289_win32k!SURFACE::bDeleteSurface+3a2
SystemProductName =                                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Tue Mar  1 19:15:38.671 2011 (UTC - 5:00)
System Uptime: 0 days 1:48:32.907
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+1df )
BUGCHECK_STR:  0xC5_2
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xC5_2_nt!ExDeferredFreePool+1df
SystemProductName =                                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Mon Feb 28 11:20:01.151 2011 (UTC - 5:00)
System Uptime: 0 days 0:34:40.915
Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3a2 )
BUGCHECK_STR:  0x1a_41289
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x1a_41289_win32k!SURFACE::bDeleteSurface+3a2
SystemProductName =                                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Mon Feb 28 02:51:48.563 2011 (UTC - 5:00)
System Uptime: 0 days 0:43:02.254
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+74aa8 )
BUGCHECK_STR:  0xc4_91
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Photoshop.exe
FAILURE_BUCKET_ID:  X64_0xc4_91_win32k+74aa8
SystemProductName =                                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Feb 23 10:59:45.879 2011 (UTC - 5:00)
System Uptime: 0 days 3:43:07.767
Probably caused by : ntkrnlmp.exe ( nt!KiTimerWaitTest+2b3 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!KiTimerWaitTest+2b3
SystemProductName =                                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Feb 19 18:54:47.157 2011 (UTC - 5:00)
System Uptime: 0 days 4:13:09.045
Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3a2 )
BUGCHECK_STR:  0x1a_41284
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x1a_41284_win32k!SURFACE::bDeleteSurface+3a2
SystemProductName =                                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Feb 18 11:26:31.042 2011 (UTC - 5:00)
System Uptime: 0 days 2:12:48.930
Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3a2 )
BUGCHECK_STR:  0x1a_41289
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x1a_41289_win32k!SURFACE::bDeleteSurface+3a2
SystemProductName =                                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Feb 18 09:04:01.201 2011 (UTC - 5:00)
System Uptime: 0 days 1:11:59.965
*** WARNING: Unable to verify timestamp for netw5v64.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
Probably caused by : netw5v64.sys ( netw5v64+5b7d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  uTorrent.exe
FAILURE_BUCKET_ID:  X64_0xA_netw5v64+5b7d
SystemProductName =                                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Feb 18 07:50:53.611 2011 (UTC - 5:00)
System Uptime: 0 days 0:11:13.499
*** WARNING: Unable to verify timestamp for netw5v64.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
Probably caused by : netw5v64.sys ( netw5v64+5d03 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  uTorrent.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_netw5v64+5d03
SystemProductName =                                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Feb 18 07:38:52.115 2011 (UTC - 5:00)
System Uptime: 0 days 0:17:33.003
Probably caused by : usbhub.sys ( usbhub!UsbhQueueWorkItem+fe )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_usbhub!UsbhQueueWorkItem+fe
SystemProductName =                                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Feb 18 07:20:30.437 2011 (UTC - 5:00)
System Uptime: 0 days 0:15:22.325
Probably caused by : ntkrnlmp.exe ( nt!IoRemoveIoCompletion+9f )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!IoRemoveIoCompletion+9f
SystemProductName =                                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Feb 14 12:25:59.653 2011 (UTC - 5:00)
System Uptime: 0 days 6:14:07.562
*** WARNING: Unable to verify timestamp for netw5v64.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
Probably caused by : netw5v64.sys ( netw5v64+5b7d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_netw5v64+5b7d
SystemProductName =                                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Feb 11 11:02:03.423 2011 (UTC - 5:00)
System Uptime: 0 days 3:38:57.358
Probably caused by : afd.sys ( afd!AfdTLReleaseIndications+1a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  GrabIt.exe
FAILURE_BUCKET_ID:  X64_0x3B_afd!AfdTLReleaseIndications+1a
SystemProductName =                                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Terranigma · 02 Mar 2011

That didn't do the trick either, got another 2 BSODS.
Attached the files for both of them

Jonathan_King · 02 Mar 2011

Hmm, it still shows that the drivers for that device are loading. Yet I see the device is disabled:

Code:

Intel(R) WiFi Link 5100 AGN    PCI\VEN_8086&DEV_4232&SUBSYS_12018086&REV_00\4&6265303&0&00E2    Dit apparaat is uitgeschakeld.

Translated to English for others:

Code:

Intel(R) WiFi Link 5100 AGN    PCI\VEN_8086&DEV_4232&SUBSYS_12018086&REV_00\4&6265303&0&00E2    This device is disabled.

Right-click on the device in Device Manager, and select "Uninstall". Then, turn off the wireless switch on the side or front of the laptop, if you can find one. If not, try to find the device in the BIOS, and disable it from there.

Terranigma · 02 Mar 2011

Switch was on OFF already, removing it doesn't work, it gets reinstalled after reboot.
And I have nothign in BIOS i can change besides boot order clock and password protection.

Terranigma · 02 Mar 2011

I removed the wireless switch software that was installed, and so far no BSODS. Hope that was the cause of it all.

Terranigma · 02 Mar 2011

I spoke too soon unfortunately. Just had another bsod.
A APC_INDEX_MISMATCH one
BCCode: 1
BCP1: 0000000076E8136A
BCP2: 0000000000000001
BCP3: 0000000000000000
BCP4: FFFFF880054D8160

attached the usual files.

Jonathan_King · 02 Mar 2011

Okay...well the Intel WiFi drivers are not loaded now, which means something else is the cause.

Could you run driver verifier?

Driver Verifier - Enable and Disable

...Summary of the dumps:

Code:


Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Wed Mar  2 18:22:16.258 2011 (UTC - 5:00)
System Uptime: 0 days 7:23:55.538
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1_SysCallNum_2_nt!KiSystemServiceExit+245
SystemProductName =                                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Windows 7: Regular BSODS

Regular BSODS problems?