Windows 7: BSOD...with utorrent?

turtle8686 · 02 Mar 2011

Is Windows 7 . . .
- x86 (32-bit) or x64 ? x86
- the original installed OS on the system? Windows XP, then directly up to Windows 7
- an OEM or full retail version? Full retail version
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? New...Last than a week
- What is the age of OS installation (have you re-installed the OS?) Also new

Sorry I am using a Chinese Win 7 version...hope it won't be a matter for experts here...Blue screen always happens with overnight utorrent...suspecting it...

Many thanks in advance

DeanP · 02 Mar 2011

Hello and welcome to 7 Forums! No need to apologize - the Chinese version will be fine.

Dump blames Norton - I suggest that you remove it, it is a known cause of BSOD on some Windows 7 systems. Use this removal tool to remove Norton: Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support
Use Avast or MSE with Windows Firewall in it's place.

Update the 2004 ASACPI.sys driver (see note below),

Code:

ASACPI.sys  Fri Aug 13 14:52:52 2004

Note

Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 12th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2004).

Please upgrade your webcam to a Win 7 Certified Webcam or do not use this webcam at all.

Code:

SNCAMD.SYS   Thu Jan 25 23:48:33 2007
snp2sxp.sys  Wed Feb 13 16:34:47 2008

Update your Logitech Setpoint USB... - here

Code:

LUsbFilt.Sys Fri Feb 29 23:08:14 2008

Update your nVidia Graphics Card - here

Code:

nvlddmkm.sys Mon Aug 09 16:12:04 2010

Regards...

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 00008884, The subtype of the bugcheck.
Arg2: 8527f3cc
Arg3: 85212e6c
Arg4: 00000405

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS

OVERLAPPED_MODULE: Address regions for 'NAVENG' and 'NAVENG.SYS' overlap

BUGCHECK_STR:  0x1a_8884

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 842ca1d2 to 842e3f20

STACK_TEXT:  
a3eeb9e8 842ca1d2 0000001a 00008884 8527f3cc nt!KeBugCheckEx+0x1e
a3eeba1c 8422dd2d 00000002 87a70000 a3eebb20 nt!MiRelinkStandbyPage+0x8b
a3eeba48 84485e82 00000100 87a70d00 911f75f9 nt!MmSetPfnListPriorities+0x15a
a3eeba94 84449fe7 8427f501 911f7439 0000004f nt!PfpPfnPrioRequest+0x61
a3eebb54 84455cd2 0156edbc 00000014 8427f501 nt!PfSetSuperfetchInformation+0x176
a3eebc94 936b853f 0000004f 00000000 00000014 nt!NtSetSystemInformation+0xbdd
WARNING: Stack unwind information not available. Following frames may be wrong.
a3eebd20 842431ea 0000004f 0156edbc 00000014 SYMEVENT+0x1453f
a3eebd20 0156edbc 0000004f 0156edbc 00000014 nt!KiFastCallEntry+0x12a
a3eebd90 0156ccac 00000000 779270b4 0000001b 0x156edbc
a3eebd94 00000000 779270b4 0000001b 00000246 0x156ccac


STACK_COMMAND:  kb

FOLLOWUP_IP: 
SYMEVENT+1453f
936b853f ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  SYMEVENT+1453f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SYMEVENT

IMAGE_NAME:  SYMEVENT.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4a849231

FAILURE_BUCKET_ID:  0x1a_8884_SYMEVENT+1453f

BUCKET_ID:  0x1a_8884_SYMEVENT+1453f

Followup: MachineOwner
---------

3: kd> lmtsmn
start    end        module name
8cd92000 8cdda000   ACPI     ACPI.sys     Sat Nov 20 21:37:52 2010 (4CE788E0)
936c9000 93723000   afd      afd.sys      Sat Nov 20 21:40:00 2010 (4CE78960)
99b5d000 99b6f000   AgileVpn AgileVpn.sys Tue Jul 14 11:55:00 2009 (4A5BC954)
982ea000 982fb000   amdppm   amdppm.sys   Tue Jul 14 11:11:03 2009 (4A5BBF07)
8cf33000 8cf3c000   amdxata  amdxata.sys  Sat Mar 20 05:19:01 2010 (4BA3A3F5)
99b16000 99b17420   ASACPI   ASACPI.sys   Fri Aug 13 14:52:52 2004 (411C2D04)
8cf07000 8cf10000   atapi    atapi.sys    Tue Jul 14 11:11:15 2009 (4A5BBF13)
8cf10000 8cf33000   ataport  ataport.SYS  Sat Nov 20 21:38:00 2010 (4CE788E8)
9f4c0000 9f50d000   ATMFD    ATMFD.DLL    Fri Jan 07 18:43:36 2011 (4D26A808)
8d026000 8d02d000   Beep     Beep.SYS     Tue Jul 14 11:45:00 2009 (4A5BC6FC)
98202000 982c9000   BHDrvx86 BHDrvx86.sys Thu Feb 24 10:59:25 2011 (4D65833D)
96de2000 96df0000   blbdrive blbdrive.sys Tue Jul 14 11:23:04 2009 (4A5BC1D8)
8cc1e000 8cc26000   BOOTVID  BOOTVID.dll  Tue Jul 14 13:04:34 2009 (4A5BD9A2)
9b893000 9b8ac000   bowser   bowser.sys   Tue Jul 14 11:14:21 2009 (4A5BBFCD)
96d63000 96de2000   ccHPx86  ccHPx86.sys  Sat Aug 22 10:52:38 2009 (4A8F2536)
9f4a0000 9f4be000   cdd      cdd.dll      unavailable (00000000)
987ad000 987c3000   cdfs     cdfs.sys     Tue Jul 14 11:11:14 2009 (4A5BBF12)
8d000000 8d01f000   cdrom    cdrom.sys    Sat Nov 20 21:38:09 2010 (4CE788F1)
8cc68000 8cd13000   CI       CI.dll       Sun Nov 21 01:05:17 2010 (4CE7B97D)
8d1ab000 8d1d0000   CLASSPNP CLASSPNP.SYS Tue Jul 14 11:11:20 2009 (4A5BBF18)
8cc26000 8cc68000   CLFS     CLFS.SYS     Tue Jul 14 11:11:10 2009 (4A5BBF0E)
8d23e000 8d29b000   cng      cng.sys      Tue Jul 14 11:32:55 2009 (4A5BC427)
99b50000 99b5d000   CompositeBus CompositeBus.sys Sat Nov 20 22:50:21 2010 (4CE799DD)
987c3000 987d0000   crashdmp crashdmp.sys Tue Jul 14 11:45:50 2009 (4A5BC72E)
96ce7000 96d4b000   csc      csc.sys      Sat Nov 20 21:44:32 2010 (4CE78A70)
96d4b000 96d63000   dfsc     dfsc.sys     Sat Nov 20 21:42:32 2010 (4CE789F8)
96cdb000 96ce7000   discache discache.sys Tue Jul 14 11:24:04 2009 (4A5BC214)
8d3e4000 8d3f5000   disk     disk.sys     Tue Jul 14 11:11:28 2009 (4A5BBF20)
98722000 9873b000   drmk     drmk.sys     Tue Jul 14 12:36:05 2009 (4A5BD2F5)
937a3000 937de000   dtsoftbus01 dtsoftbus01.sys Thu Jan 13 21:26:59 2011 (4D2EB753)
987d0000 987d9000   dump_atapi dump_atapi.sys Tue Jul 14 11:11:15 2009 (4A5BBF13)
a320b000 a3216000   dump_dumpata dump_dumpata.sys Tue Jul 14 11:11:16 2009 (4A5BBF14)
987d9000 987ea000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 11:12:47 2009 (4A5BBF6F)
9878b000 98795000   Dxapi    Dxapi.sys    Tue Jul 14 11:25:25 2009 (4A5BC265)
982fb000 983b2000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 22:08:14 2010 (4CE78FFE)
983b2000 983eb000   dxgmms1  dxgmms1.sys  Thu Feb 03 16:45:05 2011 (4D4A24C1)
9f917000 9f975000   eeCtrl   eeCtrl.sys   Sat May 22 09:44:53 2010 (4BF6FED5)
a87cd000 a87ea000   EraserUtilDrvI10 EraserUtilDrvI10.sys Sat May 22 09:44:53 2010 (4BF6FED5)
8cfc6000 8cfd7000   fileinfo fileinfo.sys Tue Jul 14 11:21:51 2009 (4A5BC18F)
8cf3c000 8cf70000   fltmgr   fltmgr.sys   Tue Jul 14 11:11:13 2009 (4A5BBF11)
8d2a9000 8d2b2000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 11:11:14 2009 (4A5BBF12)
8d200000 8d232000   fvevol   fvevol.sys   Sat Nov 20 21:40:22 2010 (4CE78976)
8d54f000 8d580000   fwpkclnt fwpkclnt.sys Sat Nov 20 21:39:08 2010 (4CE7892C)
84617000 8464e000   hal      halmacpi.dll Sat Nov 20 21:37:38 2010 (4CE788D2)
99a36000 99a55000   HDAudBus HDAudBus.sys Sat Nov 20 22:59:28 2010 (4CE79C00)
9873b000 9878b000   HdAudio  HdAudio.sys  Sat Nov 20 23:00:19 2010 (4CE79C33)
a3dd7000 a3dea000   HIDCLASS HIDCLASS.SYS Sat Nov 20 22:59:37 2010 (4CE79C09)
a3dea000 a3df0480   HIDPARSE HIDPARSE.SYS Tue Jul 14 11:50:59 2009 (4A5BC863)
a3dcc000 a3dd7000   hidusb   hidusb.sys   Sat Nov 20 22:59:38 2010 (4CE79C0A)
9b80e000 9b893000   HTTP     HTTP.sys     Sat Nov 20 21:40:17 2010 (4CE78971)
8d3dc000 8d3e4000   hwpolicy hwpolicy.sys Sat Nov 20 21:37:35 2010 (4CE788CF)
99b18000 99b30000   i8042prt i8042prt.sys Tue Jul 14 11:11:23 2009 (4A5BBF1B)
96c80000 96cdb000   IDSvix86 IDSvix86.sys Sat Nov 06 10:11:46 2010 (4CD47312)
96c02000 96c21000   Ironx86  Ironx86.SYS  Thu Nov 26 12:01:26 2009 (4B0DB746)
99b30000 99b3d000   kbdclass kbdclass.sys Tue Jul 14 11:11:15 2009 (4A5BBF13)
a3df1000 a3dfd000   kbdhid   kbdhid.sys   Sat Nov 20 22:50:10 2010 (4CE799D2)
80bb5000 80bbd000   kdcom    kdcom.dll    Tue Jul 14 13:08:58 2009 (4A5BDAAA)
9863f000 98673000   ks       ks.sys       Sat Nov 20 22:50:17 2010 (4CE799D9)
8d198000 8d1ab000   ksecdd   ksecdd.sys   Sat Nov 20 21:38:54 2010 (4CE7891E)
8d3a7000 8d3cc000   ksecpkg  ksecpkg.sys  Tue Jul 14 11:34:00 2009 (4A5BC468)
987ea000 987fa000   lltdio   lltdio.sys   Tue Jul 14 11:53:18 2009 (4A5BC8EE)
98600000 9861b000   luafv    luafv.sys    Tue Jul 14 11:15:44 2009 (4A5BC020)
a3dc6000 a3dcb700   LUsbFilt LUsbFilt.Sys Fri Feb 29 23:08:14 2008 (47C7D98E)
8cc02000 8cc0d000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Tue Jul 14 11:13:13 2009 (4A5BBF89)
98795000 987a0000   monitor  monitor.sys  Tue Jul 14 11:25:58 2009 (4A5BC286)
99a0a000 99a17000   mouclass mouclass.sys Tue Jul 14 11:11:15 2009 (4A5BBF13)
a3200000 a320b000   mouhid   mouhid.sys   Tue Jul 14 11:45:08 2009 (4A5BC704)
8cef1000 8cf07000   mountmgr mountmgr.sys Sat Nov 20 21:38:09 2010 (4CE788F1)
9b8ac000 9b8be000   mpsdrv   mpsdrv.sys   Tue Jul 14 11:52:52 2009 (4A5BC8D4)
9b8be000 9b8e1000   mrxsmb   mrxsmb.sys   Sat Nov 20 21:42:40 2010 (4CE78A00)
9b8e1000 9b91c000   mrxsmb10 mrxsmb10.sys Sat Nov 20 21:44:15 2010 (4CE78A5F)
9b91c000 9b937000   mrxsmb20 mrxsmb20.sys Sat Nov 20 21:42:47 2010 (4CE78A07)
8cdf3000 8cdfe000   Msfs     Msfs.SYS     Tue Jul 14 11:11:26 2009 (4A5BBF1E)
8cde3000 8cdeb000   msisadrv msisadrv.sys Tue Jul 14 11:11:09 2009 (4A5BBF0D)
8d16d000 8d198000   msrpc    msrpc.sys    Tue Jul 14 11:11:59 2009 (4A5BBF3F)
96c76000 96c80000   mssmbios mssmbios.sys Tue Jul 14 11:19:25 2009 (4A5BC0FD)
8d3cc000 8d3dc000   mup      mup.sys      Tue Jul 14 11:14:14 2009 (4A5BBFC6)
a874b000 a875e580   NAVENG   NAVENG.SYS   Tue Dec 14 14:42:27 2010 (4D06CB83)
a8600000 a874a900   NAVEX15  NAVEX15.SYS  Tue Dec 14 14:51:18 2010 (4D06CD96)
8d2b2000 8d369000   ndis     ndis.sys     Sat Nov 20 21:39:19 2010 (4CE78937)
99b87000 99b92000   ndistapi ndistapi.sys Tue Jul 14 11:54:24 2009 (4A5BC930)
99b92000 99bb4000   ndiswan  ndiswan.sys  Sat Nov 20 23:07:48 2010 (4CE79DF4)
986c5000 986d6000   NDProxy  NDProxy.SYS  Sat Nov 20 23:07:39 2010 (4CE79DEB)
9377b000 93789000   netbios  netbios.sys  Tue Jul 14 11:53:54 2009 (4A5BC912)
93723000 93755000   netbt    netbt.sys    Sat Nov 20 21:39:22 2010 (4CE7893A)
8d369000 8d3a7000   NETIO    NETIO.SYS    Sat Nov 20 21:40:03 2010 (4CE78963)
9361a000 93628000   Npfs     Npfs.SYS     Tue Jul 14 11:11:31 2009 (4A5BBF23)
96c6c000 96c76000   nsiproxy nsiproxy.sys Tue Jul 14 11:12:08 2009 (4A5BBF48)
84205000 84617000   nt       ntkrpamp.exe Sat Nov 20 21:42:49 2010 (4CE78A09)
8d03e000 8d16d000   Ntfs     Ntfs.sys     Sat Nov 20 21:39:08 2010 (4CE7892C)
8d01f000 8d026000   Null     Null.SYS     Tue Jul 14 11:11:12 2009 (4A5BBF10)
999e8000 999e9040   nvBridge nvBridge.kmd Mon Aug 09 16:07:31 2010 (4C5F7F03)
986d6000 986f3000   nvhda32v nvhda32v.sys Tue Jun 22 10:07:07 2010 (4C1FE28B)
9900d000 999e7380   nvlddmkm nvlddmkm.sys Mon Aug 09 16:12:04 2010 (4C5F8014)
9375c000 9377b000   pacer    pacer.sys    Tue Jul 14 11:53:58 2009 (4A5BC916)
99afe000 99b16000   parport  parport.sys  Tue Jul 14 11:45:34 2009 (4A5BC71E)
8ce70000 8ce81000   partmgr  partmgr.sys  Sat Nov 20 21:38:14 2010 (4CE788F6)
9b937000 9b93e000   parvdm   parvdm.sys   Tue Jul 14 11:45:29 2009 (4A5BC719)
8ce3b000 8ce65000   pci      pci.sys      Sat Nov 20 21:37:57 2010 (4CE788E5)
8cedc000 8cee3000   pciide   pciide.sys   Tue Jul 14 11:11:19 2009 (4A5BBF17)
8cee3000 8cef1000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 11:11:15 2009 (4A5BBF13)
8d29b000 8d2a9000   pcw      pcw.sys      Tue Jul 14 11:11:10 2009 (4A5BBF0E)
9b93e000 9b9d5000   peauth   peauth.sys   Tue Jul 14 12:35:44 2009 (4A5BD2E0)
986f3000 98722000   portcls  portcls.sys  Tue Jul 14 11:51:00 2009 (4A5BC864)
8cc0d000 8cc1e000   PSHED    PSHED.dll    Tue Jul 14 13:09:36 2009 (4A5BDAD0)
99b6f000 99b87000   rasl2tp  rasl2tp.sys  Tue Jul 14 11:54:33 2009 (4A5BC939)
99bb4000 99bcc000   raspppoe raspppoe.sys Tue Jul 14 11:54:53 2009 (4A5BC94D)
99bcc000 99be3000   raspptp  raspptp.sys  Tue Jul 14 11:54:47 2009 (4A5BC947)
99be3000 99bfa000   rassstp  rassstp.sys  Tue Jul 14 11:54:57 2009 (4A5BC951)
96c2b000 96c6c000   rdbss    rdbss.sys    Sat Nov 20 21:42:44 2010 (4CE78A04)
99a00000 99a0a000   rdpbus   rdpbus.sys   Tue Jul 14 12:02:40 2009 (4A5BCB20)
8cff8000 8d000000   RDPCDD   RDPCDD.sys   Sat Nov 20 23:22:19 2010 (4CE7A15B)
8ce2d000 8ce35000   rdpencdd rdpencdd.sys Tue Jul 14 12:01:39 2009 (4A5BCAE3)
8cdeb000 8cdf3000   rdprefmp rdprefmp.sys Tue Jul 14 12:01:41 2009 (4A5BCAE5)
8d5d0000 8d5fd000   rdyboost rdyboost.sys Sat Nov 20 22:00:07 2010 (4CE78E17)
99a19000 99a2c000   rspndr   rspndr.sys   Tue Jul 14 11:53:20 2009 (4A5BC8F0)
99a55000 99a9a000   Rt86win7 Rt86win7.sys Wed Jun 23 21:10:23 2010 (4C21CF7F)
9b9d5000 9b9df000   secdrv   secdrv.SYS   Thu Sep 14 01:18:32 2006 (45080528)
99b3d000 99b47000   serenum  serenum.sys  Tue Jul 14 11:45:27 2009 (4A5BC717)
93789000 937a3000   serial   serial.sys   Tue Jul 14 11:45:33 2009 (4A5BC71D)
a3da8000 a3dae380   SNCAMD   SNCAMD.SYS   Thu Jan 25 23:48:33 2007 (45B88B01)
a3217000 a3d99200   snp2sxp  snp2sxp.sys  Wed Feb 13 16:34:47 2008 (47B26557)
8d5c8000 8d5d0000   spldr    spldr.sys    Tue May 12 04:13:47 2009 (4A084EBB)
a8763000 a87cd000   spsys    spsys.sys    Tue May 12 04:37:10 2009 (4A085436)
9f8c0000 9f917000   SRTSP    SRTSP.SYS    Wed Dec 02 18:34:10 2009 (4B15FC52)
96c21000 96c2a080   SRTSPX   SRTSPX.SYS   Wed Dec 02 18:36:15 2009 (4B15FCCF)
9f86f000 9f8c0000   srv      srv.sys      Sat Nov 20 21:45:29 2010 (4CE78AA9)
9f820000 9f86f000   srv2     srv2.sys     Sat Nov 20 21:44:35 2010 (4CE78A73)
9b9df000 9ba00000   srvnet   srvnet.sys   Sat Nov 20 21:44:27 2010 (4CE78A6B)
a3d9a000 a3da7180   STREAM   STREAM.SYS   Tue Jul 14 11:50:57 2009 (4A5BC861)
99a17000 99a18380   swenum   swenum.sys   Tue Jul 14 11:45:08 2009 (4A5BC704)
8cf70000 8cfc6000   SYMDS    SYMDS.SYS    Tue Aug 18 11:34:39 2009 (4A89E90F)
8ce00000 8ce2d000   SYMEFA   SYMEFA.SYS   Tue Nov 24 14:35:07 2009 (4B0B384B)
936a4000 936c9000   SYMEVENT SYMEVENT.SYS Fri Aug 14 10:22:41 2009 (4A849231)
9364b000 936a4000   SYMTDIV  SYMTDIV.SYS  Fri Nov 20 15:09:34 2009 (4B05FA5E)
8d405000 8d54f000   tcpip    tcpip.sys    Sat Nov 20 21:41:36 2010 (4CE789C0)
9b800000 9b80d000   tcpipreg tcpipreg.sys Sat Nov 20 23:07:13 2010 (4CE79DD1)
9363f000 9364b000   TDI      TDI.SYS      Sat Nov 20 21:39:18 2010 (4CE78936)
93628000 9363f000   tdx      tdx.sys      Sat Nov 20 21:39:17 2010 (4CE78935)
93600000 93611000   termdd   termdd.sys   Sat Nov 20 23:21:10 2010 (4CE7A116)
9f470000 9f479000   TSDDD    TSDDD.dll    Tue Jul 14 12:01:40 2009 (4A5BCAE4)
982c9000 982ea000   tunnel   tunnel.sys   Sat Nov 20 23:06:40 2010 (4CE79DB0)
98673000 98681000   umbus    umbus.sys    Sat Nov 20 23:00:23 2010 (4CE79C37)
a3daf000 a3dc6000   usbccgp  usbccgp.sys  Sat Nov 20 23:00:08 2010 (4CE79C28)
987ab000 987ac700   USBD     USBD.SYS     Tue Jul 14 11:51:05 2009 (4A5BC869)
99aef000 99afe000   usbehci  usbehci.sys  Sat Nov 20 22:59:43 2010 (4CE79C0F)
98681000 986c5000   usbhub   usbhub.sys   Sat Nov 20 23:00:34 2010 (4CE79C42)
99a9a000 99aa4000   usbohci  usbohci.sys  Tue Jul 14 11:51:14 2009 (4A5BC872)
99aa4000 99aef000   USBPORT  USBPORT.SYS  Sat Nov 20 22:59:49 2010 (4CE79C15)
987a0000 987ab000   usbprint usbprint.sys Tue Jul 14 12:17:06 2009 (4A5BCE82)
9f975000 9f98c000   USBSTOR  USBSTOR.SYS  Sat Nov 20 22:59:48 2010 (4CE79C14)
8ce65000 8ce70000   vdrvroot vdrvroot.sys Tue Jul 14 11:46:19 2009 (4A5BC74B)
8d02d000 8d039000   vga      vga.sys      Tue Jul 14 11:25:50 2009 (4A5BC27E)
8cfd7000 8cff8000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 11:25:49 2009 (4A5BC27D)
8d580000 8d588380   vmstorfl vmstorfl.sys Sat Nov 20 22:14:37 2010 (4CE7917D)
8ce81000 8ce91000   volmgr   volmgr.sys   Sat Nov 20 21:38:06 2010 (4CE788EE)
8ce91000 8cedc000   volmgrx  volmgrx.sys  Tue Jul 14 11:11:41 2009 (4A5BBF2D)
8d589000 8d5c8000   volsnap  volsnap.sys  Sat Nov 20 21:38:13 2010 (4CE788F5)
937de000 937f1000   wanarp   wanarp.sys   Sat Nov 20 23:07:45 2010 (4CE79DF1)
8d1ee000 8d1fb000   watchdog watchdog.sys Tue Jul 14 11:24:10 2009 (4A5BC21A)
8cd13000 8cd84000   Wdf01000 Wdf01000.sys Tue Jul 14 11:11:36 2009 (4A5BBF28)
8cd84000 8cd92000   WDFLDR   WDFLDR.SYS   Tue Jul 14 11:11:25 2009 (4A5BBF1D)
93755000 9375c000   wfplwf   wfplwf.sys   Tue Jul 14 11:53:51 2009 (4A5BC90F)
9f210000 9f45d000   win32k   win32k.sys   Wed Jan 05 16:50:40 2011 (4D23EA90)
99b47000 99b50000   wmiacpi  wmiacpi.sys  Tue Jul 14 11:19:16 2009 (4A5BC0F4)
8cdda000 8cde3000   WMILIB   WMILIB.SYS   Tue Jul 14 11:11:22 2009 (4A5BBF1A)
9861b000 98635000   WudfPf   WudfPf.sys   Sat Nov 20 22:58:55 2010 (4CE79BDF)
9f98c000 9f9ac480   WUDFRd   WUDFRd.sys   Sat Nov 20 22:59:19 2010 (4CE79BF7)

Unloaded modules:
a874f000 a8763000   NAVENG.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00014000
a8604000 a874f000   NAVEX15.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0014B000
8d1d0000 8d1dd000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000D000
8d3f5000 8d400000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000B000
8d232000 8d23b000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
8d1dd000 8d1ee000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00011000

turtle8686 · 02 Mar 2011

Hi DeanP

Many thanks for your help! Really...you won't know how I am so desperate about BSOD...

I will try the steps you mentioned later today...Would let you know how it goes.

Thanks again and have a nice day.

Jonathan_King · 03 Mar 2011

In addition to DeanP's good advice, please install this updated Realtek ethernet driver: Realtek

That may be why both uTorrent and Symantec are crashing.

Code:

Rt86win7.sys         Wed Jun 23 05:10:23 2010 (4C21CF7F)

turtle8686 · 03 Mar 2011

Thanks J !

I have followed you guys steps... but I still encountered twice BSODs

Attached the latest file for references

Thanks Again!

Jonathan_King · 03 Mar 2011

Ironically, Avast was shown as the probable cause of one of the BSODs; Chrome was running in one, and MSN Messenger in another. If I didn't know that you had just installed Avast, I would likely suspect Avast or the NIC drivers.

I do see the updated Realtek ethernet drivers; it is highly doubtful the drivers are the cause.

Uninstall Avast according to these directions: https://support.avast.com/index.php?...=0,1,22#idt_02

Install MSE instead: http://www.microsoft.com/security_essentials

Only MSE can I say with confidence that I have never seen cause a BSOD before.

Run SeaTools, for the hard drive: SeaTools for Windows | Seagate

Run driver verifier: Driver Verifier - Enable and Disable

...Summary of the dumps:

Code:


Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Debug session time: Thu Mar  3 13:15:06.630 2011 (UTC - 5:00)
System Uptime: 0 days 0:59:11.894
BUGCHECK_STR:  0x1a_8886
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  msnmsgr.exe
FAILURE_BUCKET_ID:  0x1a_8886_nt!MiUnlinkPageFromLockedList+51
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Debug session time: Thu Mar  3 12:14:44.173 2011 (UTC - 5:00)
System Uptime: 0 days 4:52:40.438
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
BUGCHECK_STR:  0x1a_403
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x1a_403_aswSP+9b82
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

DeanP · 03 Mar 2011

Have you been running 2 AVs? Systems do not like having 2 AVs - they will cause conflicts, performance drops and many more. Uninstall Norton and Avast - then install MSE as Jonathan requested.

turtle8686 · 09 Mar 2011

Hi DeanP and Jonathan

Just want to update you about the latest status...

What I did lastly is using the tool to uninstall Avast...

But once I reboot, it cannot run into the Windows with IO error...Repair: No use;Safe mode: Can't enter.

So finally I took it back to the assembling shop...They said the Ram is not compatible to the motherboard... And suggested to use Kingston instead of Cosair

So far I updated all drivers as you guys mention before. Seems alright...

Once again, I just want to say thank you to you guys! Thanks for your great help!

Jonathan_King · 10 Mar 2011

Well glad to hear they got it sorted out; thanks for reporting back!

Let us know if you need anything else.

Windows 7: BSOD...with utorrent?

BSOD...with utorrent? problems?