Windows 7: Help for BSOD 0xF4 (Win7 x64 Ultimate sp1)

xclimbing · 02 Mar 2011

Hi, all,

Please see the attachment for detail.

basic system information :

Is Windows 7 . . .- x86 (32-bit) or x64 ?
x64 Ultimate SP1 simp-chinese
- the original installed OS on the system?
Yes.
- an OEM or full retail version?
OEM
- What is the age of system (hardware)?
start to use from 05/10/2010.
- What is the age of OS installation (have you re-installed the OS?)
Just re-installed Windows 7 sp1 on a new intel SSD HD. The last installed Windows 7 x64(without sp1) had the same problem.

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\030211-21871-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
WARNING: Whitespace at end of path element
Symbol search path is: SRV*D:\SymCache*http://msdl.microsoft.com/download/symbols

Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`02859000 PsLoadedModuleList = 0xfffff800`02a96e50
Debug session time: Wed Mar  2 18:05:55.522 2011 (UTC + 8:00)
System Uptime: 0 days 0:13:27.022
Loading Kernel Symbols
...............................................................
...........................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck F4, {3, fffffa800b1a6b30, fffffa800b1a6e10, fffff80002bd22d0}
Probably caused by : csrss.exe
Followup: MachineOwner
---------
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800b1a6b30, Terminating object
Arg3: fffffa800b1a6e10, Process image file name
Arg4: fffff80002bd22d0, Explanatory message (ascii)
Debugging Details:
------------------

PROCESS_OBJECT: fffffa800b1a6b30
IMAGE_NAME:  csrss.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  0
MODULE_NAME: csrss
FAULTING_MODULE: 0000000000000000 
PROCESS_NAME:  csrss.exe
EXCEPTION_RECORD:  fffff880082f5b78 -- (.exr 0xfffff880082f5b78)
ExceptionAddress: 00000000776a57bd
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000000590fe8
Attempt to write to address 0000000000590fe8
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - 0x%08lx
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
CURRENT_IRQL:  0
ERROR_CODE: (NTSTATUS) 0xc0000005 - 0x%08lx
EXCEPTION_PARAMETER1:  0000000000000001
EXCEPTION_PARAMETER2:  0000000000590fe8
WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002b010e0
 0000000000590fe8 
FOLLOWUP_IP: 
+3665383436353339
00000000`776a57bd ??              ???
FAULTING_IP: 
+3665383436353339
00000000`776a57bd ??              ???
FAILED_INSTRUCTION_ADDRESS: 
+3665383436353339
00000000`776a57bd ??              ???
BUGCHECK_STR:  0xF4_C0000005
STACK_TEXT:  
fffff880`082f50f8 fffff800`02c55f62 : 00000000`000000f4 00000000`00000003 fffffa80`0b1a6b30 fffffa80`0b1a6e10 : nt!KeBugCheckEx
fffff880`082f5100 fffff800`02bfda23 : ffffffff`ffffffff fffffa80`0b35e540 fffffa80`0b1a6b30 fffffa80`0b1a6b30 : nt!PspCatchCriticalBreak+0x92
fffff880`082f5140 fffff800`02b8590c : ffffffff`ffffffff 00000000`00000001 fffffa80`0b1a6b30 fffff6fb`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17666
fffff880`082f5190 fffff800`028c8993 : fffffa80`0b1a6b30 fffff800`c0000005 ffffc422`10fb1271 fffffa80`0b35e540 : nt!NtTerminateProcess+0x20c
fffff880`082f5210 fffff800`028c4f30 : fffff800`02903dbc fffff880`082f5b78 fffff880`082f58e0 fffff880`082f5c20 : nt!KiSystemServiceCopyEnd+0x13
fffff880`082f53a8 fffff800`02903dbc : fffff880`082f5b78 fffff880`082f58e0 fffff880`082f5c20 00000000`00592270 : nt!KiServiceLinkage
fffff880`082f53b0 fffff800`028c8d82 : fffff880`082f5b78 00000000`00013220 fffff880`082f5c20 00000000`00591d48 : nt!KiDispatchException+0x53b
fffff880`082f5a40 fffff800`028c78fa : 00000000`00000001 00000000`00013220 00000000`00000001 fffffa80`0b355e60 : nt!KiExceptionDispatch+0xc2
fffff880`082f5c20 00000000`776a57bd : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`00590ff0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x776a57bd

STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
Followup: MachineOwner
---------

xclimbing

xclimbing · 02 Mar 2011

Please forgive my bad English. But I really need your help about the problem. I have no idea about it. it comes out too often.

Jonathan_King · 02 Mar 2011

Hello,

This seems like a hardware problem. First, do you have another hard drive you can try installing to?

Also, run Memtest86: RAM - Test with Memtest86+

...Summary of the dumps:

Code:


Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Mar  2 05:05:55.522 2011 (UTC - 5:00)
System Uptime: 0 days 0:13:27.022
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xF4_C0000005
FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
SystemProductName = GA-MA785GT-UD3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

ickymay · 02 Mar 2011

thanks for the info but struggling to read anything but the minidump as its in chinese

what antivirus are you using ?

can you please check your ram by burn to CD (using an ISO burner) & run from boot memtest86+ for at least 5 passes, please move the sticks singly and together between slots to verify motherboard ram slots work as well as the ram sticks.

can you tell me how many instances of csrss.exe you have running by checking in Task Manager ? Also right click each instance and check they are all in your system 32 folder ?

do you get the crashes with all peripheral devices unplugged ?

xclimbing · 03 Mar 2011

thanks a lot for reply.

Quote: Originally Posted by Jonathan_King

Hello,

This seems like a hardware problem. First, do you have another hard drive you can try installing to?

Also, run Memtest86: RAM - Test with Memtest86+

I just fresh installed the OS on the new Intel SSD HD. the previous install was on a RAID0 of two 500G Seagate harddisks and had the same problem. and the thing goes well since last night BSOD of 0xf4.

Quote: Originally Posted by ickymay

what antivirus are you using ?

can you please check your ram by burn to CD (using an ISO burner) & run from boot memtest86+ for at least 5 passes, please move the sticks singly and together between slots to verify motherboard ram slots work as well as the ram sticks.

can you tell me how many instances of csrss.exe you have running by checking in Task Manager ? Also right click each instance and check they are all in your system 32 folder ?

do you get the crashes with all peripheral devices unplugged ?

I have no antivirus in the new OS. it was Microsoft Security Essential in the old OS.

there are two instances of csrss.exe in Task Manager and I'm sure they are same file in the %windir%\system32.

I had no peripheral device plugged when got the crashes.

I will test the memory sticks and the slots as your advice. I think it will take a long long time. I'm not sure I can have time to finish it.

Jonathan_King · 03 Mar 2011

You can run Memtest86 overnight; you don't have to actually watch or be there.

Windows 7: Help for BSOD 0xF4 (Win7 x64 Ultimate sp1)

Help for BSOD 0xF4 (Win7 x64 Ultimate sp1) problems?