Constant BSOD after start up

pancho256 · 02 Mar 2011

Is Windows 7 . . .
- x64
- the original installed OS on the system? Yes.
- an OEM or full retail version? OEM
- What is the age of system (hardware)? 2-3 months
- What is the age of OS installation (have you re-installed the OS) Not reinstalled since purchase of laptop

Hello, iI#m trying tp fix my friends laptop. it keeps blue screening after start up.
tried updating drivers, memory repair, system restore, virus scan. and scoured google for past 3 hours.
any help is massively appreciated.

Jonathan_King · 02 Mar 2011

Hello,

Start by uninstalling the Toshiba utilities; they were running on top in two of the three dumps.

If that's not the cause, I'd still think this is a software problem, given the consistency of the dumps. Could you run driver verifier?

Driver Verifier - Enable and Disable

Rather than take shots at drivers loaded, we might as well skip right to driver verifier.

Also, install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

...Summary of the dumps:

Code:


Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Mar  2 16:24:04.430 2011 (UTC - 5:00)
System Uptime: 0 days 0:01:33.600
Probably caused by : ntkrnlmp.exe ( nt!KiTryUnwaitThread+28 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  HSON.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiTryUnwaitThread+28
SystemProductName = Satellite L650D
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Mar  2 16:15:07.553 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:35.706
Probably caused by : win32k.sys ( win32k!HmgNextOwned+3c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  HSON.exe
FAILURE_BUCKET_ID:  X64_0xA_win32k!HmgNextOwned+3c
SystemProductName = Satellite L650D
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Mar  2 10:15:14.276 2011 (UTC - 5:00)
System Uptime: 0 days 0:01:43.180
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  consent.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiPageFault+260
SystemProductName = Satellite L650D
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

kaos2011 · 02 Mar 2011

just as an idea have u tried booting up in safe mode?

also is VERIFIER.EXE on? ( driver verifier)

if it is, when the pc starts up, hold like F8 and click on i think its safe mode with CMD, IF it loads and u get the command promt box then type " verifier.exe /reset " without the "" in place. my mates was the same issue after he updated it, im not saying this is wat it is im just saying ive had the same symptoms before

pancho256 · 02 Mar 2011

trying to uninstall all the toshiba stuff as we speak
yes, i am running in safe mode to post this stuff up and to do the diagnostics
i was unaware that i didn't have service pack 1 installed, this is my friends laptop and she swears she keeps everything upto date
anyway thanks for the help
i will get back to you if any problems arise

pancho256 · 02 Mar 2011

this toshiba stuff is crap
some of it won't uninstall and it's just caused 3 BSOD whilst trying to uninstall
any help?

Jonathan_King · 02 Mar 2011

You might try Revo Uninstaller: Revo Uninstaller Pro - Uninstall Software, Remove Programs easily

pancho256 · 02 Mar 2011

I tried running verifier and now the laptop won't even boot.
It says "PXE-MOF: Exiting Intel PXE ROM.
No bootable device -- insert boot disk and press any key".
I'm posting this fromy my BB.
Getting very worried now.

Jonathan_King · 02 Mar 2011

Run SeaTools for DOS: SeaTools for DOS | Seagate

Driver Verifier cannot cause that kind of error; I believe we are looking at some sort of hardware problem, namely hard drive.

pancho256 · 03 Mar 2011

I ran Sea Tools and no errors were found. Still can't boot.
Any help is appreciated.

Jonathan_King · 03 Mar 2011

I'm still not convinced, to be honest. Try taking the hard drive out, and installing it in another machine. Then run Western Digital's DataLifeguard Tools on it: WD Support / Downloads / SATA & SAS / WD Caviar Black