Error 0x0000007 crash

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  1. Posts : 92
    Windows 7 64 Home Premium
       #1

    Error 0x0000007 crash


    My old HP desktop with Pentium D 805(S) with 2gb 4200 DDR2 ram and Radeon x1300, Windows 7 x86 retail upgraded to SP1 has started crashing with the 0x0000007 error. I had to go into safe mode ( doesn't crash in safe mode) just to utility.
    The machine has been rock solid since purchase including a clean W7 install from release date.

    However "perfmon /report" gives me an invalid path report.
    The rest of the info is attached

    Thanks
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    It was caused by trdpm251.sys which is part of Acronis True Image, remove it using the CleanUP Tool

    Code:
    ******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    BugCheck 7F, {0, 0, 0, 0}
    
    Unable to load image \SystemRoot\system32\DRIVERS\tdrpm251.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for tdrpm251.sys
    *** ERROR: Module load completed but symbols could not be loaded for tdrpm251.sys
    Probably caused by : tdrpm251.sys ( tdrpm251+afefb )
    
    Followup: MachineOwner
    The Radeon driver is obsolete, update it http://support.amd.com/us/gpudownload/Pages/index.aspx
    Code:
    atikmdag.sys        0x8ea23000    0x8ee77000    0x00454000    0x49f1996c    24/04/2009 14:50:20
      My Computer


  3. Posts : 92
    Windows 7 64 Home Premium
    Thread Starter
       #3

    Thanks.
    Does this mean I should unistal TI completely ?

    I have it on my Quad W7SP1 with no problems

    The Radeon Driver is what W7 shoved in
      My Computer


  4. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #4

    2pods said:
    Thanks.
    Does this mean I should unistal TI completely ?

    I have it on my Quad W7SP1 with no problems

    The Radeon Driver is what W7 shoved in
    Yes remove it since it was the cause of the crash, TI has known issues with SP1.
    You can reinstall it when Acronis releases a new version which fixes that issue

    The Radeon driver is old, a newer version is available. :)
      My Computer


  5. Posts : 92
    Windows 7 64 Home Premium
    Thread Starter
       #5

    After running the TI remal utility, and rebooting, it blue screened right away with a series of error messages, and is now "trying to repair Windows"
      My Computer


  6. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #6

    2pods said:
    After running the TI remal utility, and rebooting, it blue screened right away with a series of error messages, and is now "trying to repair Windows"
    Seems TI was messing up your OS
    Is safe mode still working? ,if not do a Startup Repair
      My Computer


  7. Posts : 92
    Windows 7 64 Home Premium
    Thread Starter
       #7

    Safe mode is no longer working also giving me BSODs.
    Latest messages are "STOP 0x0000007B (0x80786B58, 0xC0000034, 0x000000,0x000000).

    I give in. I'll just reinstall and give SP1 a miss on this machine.

    The version of TI I have (not the latest) is going OK on the quad which is strange, Though I thought it was their latest version which was wonky ?
      My Computer


  8. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #8

    The version of TI I have (not the latest) is going OK on the quad which is strange, Though I thought it was their latest version which was wonky ?
    Older versions are more problematic, you should use the latest versions
      My Computer


  9. Posts : 92
    Windows 7 64 Home Premium
    Thread Starter
       #9

    yowanvista said:
    The version of TI I have (not the latest) is going OK on the quad which is strange, Though I thought it was their latest version which was wonky ?
    Older versions are more problematic, you should use the latest versions
    There is no point switching to a later version until they fix it. Especially considering the version I have is running perfectly on a post SP1 desktop.

    I had better get on with my installation then
      My Computer


  10. Posts : 92
    Windows 7 64 Home Premium
    Thread Starter
       #10

    Did a restore, took three goes at de-installing TI, and touch wood everything seems back to normal.

    Thanks for your help

    Am about to hop over to the Acronis forum, to see if anything has been done
      My Computer


 
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