Windows 7 BSOD

Tomwa · Mar 4, 2011

I've had several BSoD in the last week or so and as I've had this computer for a year I've had no issues up until this point. I got the computer back for my own use (Was sharing it as a family computer much to my dissatisfaction) and it's getting BSoD (Wonderful), I haven't done a reformat yet (Though I probably should) just want to avoid having to do it multiple times should a driver or piece of software be to blame.

I've run Memtest in response to the MEMORY_MANAGEMENT BSoD's however after several passes and 12+ hours of running it I've had no errors.

General Info: (Why you ask for this when I notice that your little tool collects a very large amount of information is beyond me), I probably should've combed through more of it for personal information (Can't have ya grabbing serials from the registry or anything) BUT I'm lazy and there's a lot of files so come what may.

Is Windows 7 . . .
- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? Again I'm confused but eh, I've been running multi-boots between Windows 7, Backtrack, Ubuntu, and Windows XP (Different combinations at different points in time) but as of now its a clean Windows 7 install (or was lots of junk on it now since I let people use it -.-)
- What is the age of system (hardware)? 1 year
- What is the age of OS installation? I'd put the age at maybe 3 weeks? (I'm terrible at guessing)

yowanvista · Mar 4, 2011

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that caused BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.

Another conflict is PCIIDEX.SYS (PCI IDE Bus Driver Extension) Are you running Bit Blocker as well? Turn it off

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {5100, fffff6fc40068740, c, a00000000020070}

Unable to load image \SystemRoot\System32\Drivers\[B][COLOR=Red]sptd.sys[/COLOR][/B], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [B][COLOR=Red]sptd.sys[/COLOR][/B]
*** ERROR: Module load completed but symbols could not be loaded for [B][COLOR=Red]sptd.sys[/COLOR][/B]
Probably caused by : PCIIDEX.SYS ( PCIIDEX!BmFlush+25 )


MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000005100, The subtype of the bugcheck.
Arg2: fffff6fc40068740
Arg3: 000000000000000c
Arg4: 0a00000000020070

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_5100

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800030f4b17 to fffff8000309b640

STACK_TEXT:  
fffff880`033926a8 fffff800`030f4b17 : 00000000`0000001a 00000000`00005100 fffff6fc`40068740 00000000`0000000c : nt!KeBugCheckEx
fffff880`033926b0 fffff800`030b6ca7 : fffff880`00001ff8 00000000`00000000 fffff6fc`40068720 00000000`00000007 : nt! ?? ::FNODOBFM::`string'+0xaf37
fffff880`033927c0 fffff800`03607cac : fffffa80`094e99c0 fffffa80`0000d0e4 fffffa80`00000001 00000000`00001000 : nt!MmMapLockedPagesSpecifyCache+0x50c
fffff880`03392890 fffff800`0360769a : fffffa80`06337d20 fffffa80`05c30000 fffffa80`06346cc0 00000000`00010000 : hal!HalpDmaSyncMapBuffers+0x54
fffff880`03392940 fffff800`0360a83f : fffffa80`06337d20 fffffa80`05c30000 fffffa80`06346cc0 00000000`00010000 : hal!HalpDmaFlushScatterTransfer+0xae
fffff880`03392990 fffff800`036097d5 : fffffa80`098d3c20 fffffa80`05c30000 00000000`00010000 fffffa80`094e99c0 : hal!IoFlushAdapterBuffers+0xaf
fffff880`033929d0 fffff880`00e5d199 : fffffa80`098d3b80 fffffa80`063481b0 fffffa80`098d3b80 fffffa80`054c7000 : hal!HalPutScatterGatherList+0x85
fffff880`03392a30 fffff880`00ccc453 : fffffa80`063f8500 fffffa80`062a8e40 00000000`00000000 fffffa80`054c86f3 : PCIIDEX!BmFlush+0x25
fffff880`03392a60 fffff880`00ccc104 : fffffa80`0632f1a0 00000000`00000000 fffffa80`0632f1a0 fffffa80`098d3b80 : ataport!IdeProcessCompletedRequests+0x123
fffff880`03392b90 fffff880`0108b0cc : fffffa80`054c7000 00000000`00000000 fffffa80`0632f118 fffffa80`0632f100 : ataport!IdePortCompletionDpc+0x1a8
fffff880`03392c50 fffffa80`054c7000 : 00000000`00000000 fffffa80`0632f118 fffffa80`0632f100 00000000`00000010 : sptd+0x460cc
fffff880`03392c58 00000000`00000000 : fffffa80`0632f118 fffffa80`0632f100 00000000`00000010 00000000`00000246 : 0xfffffa80`054c7000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
PCIIDEX!BmFlush+25
fffff880`00e5d199 4883a3e003000000 and     qword ptr [rbx+3E0h],0

SYMBOL_STACK_INDEX:  7

SYMBOL_NAME:  PCIIDEX!BmFlush+25

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: PCIIDEX

IMAGE_NAME:  PCIIDEX.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc114

FAILURE_BUCKET_ID:  X64_0x1a_5100_PCIIDEX!BmFlush+25

BUCKET_ID:  X64_0x1a_5100_PCIIDEX!BmFlush+25

Followup: MachineOwner
---------

Tomwa · Mar 4, 2011

I've been a long time user of Daemon Tools and never had too many problems with it (Daemon Tools was installed after these Blue Screens started) Installed it on the 25th of this February.

However, it being a cause of my problems wouldn't be unprecedented.

yowanvista · Mar 4, 2011

Tomwa said:
I've been a long time user of Daemon Tools and never had too many problems with it (Daemon Tools was installed after these Blue Screens started) Installed it on the 25th of this February.

The driver that it uses, sptd.sys is conflicting with PCIIDEX.SYS which is the Bitlocker application

I suggest removing it Daemon Tools

Tomwa · Mar 4, 2011

BitLocker the windows service should be disabled as I do not use it's encryption. (Disabled in services.msc and the BitLocker Control Panel shows it as off).

yowanvista · Mar 4, 2011

Tomwa said:
BitLocker the windows service should be disabled as I do not use it's encryption. (Disabled in services.msc and the BitLocker Control Panel shows it as off).

Remove Deamon tools temporarily, it will help identify the other possible causes

Tomwa · Mar 4, 2011

I removed it and ran the tool and rebooted after your first post

, I'm not particularly attached to the program but as Windows 7 has started hating my HP DVD 1140i drive (Works on a clean reformat then after updates and rebooting it is no longer found but is always found in bios and can be booted from) therefore I mostly use ISO version of my discs.

yowanvista · Mar 4, 2011

Tomwa said:
I removed it and ran the tool and rebooted after your first post , I'm not particularly attached to the program but as Windows 7 has started hating my HP DVD 1140i drive (Works on a clean reformat then after updates and rebooting it is no longer found but is always found in bios and can be booted from) therefore I mostly use ISO version of my discs.

Upload any new dumps if you get more BSODs

Tomwa · Mar 4, 2011

I'll most likely be doing a format in the next couple of hours to remove all the crap that has been placed on my machine -.-

Windows 7 BSOD

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