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Windows 7: Acer Laptop Factory Reset Fail

04 Mar 2011   #1

Windows 7 Home Premium 64-bit
Acer Laptop Factory Reset Fail

Hi, I've been having some issues with my Acer Aspire 5739 (Windows 7 Home Premium 64 bit) laptop with BSODs and malware, and eventually gave up and decided to just do a factory reset with alt f10 at the Acer splash screen. After it completed what I think is reformatting the drive, it starts up and gets to the screen where it says its setting up the computer for first use, and I get this error message:

"The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click OK to restart the computer and restart the installation".

When I hit OK it restarts the computer and the same thing continues to happen. I tried performing the reset again but it didn't help. After searching for threads with similar problems, my first thought was to try a clean install after 0ing the drive, however one of the issues I had originally is that the CD drive suddenly stopped recognizing disks a few days ago. To make matters worse, the numbers on my Windows COA sticker are all rubbed off (laptop is ~15 months old, purchased from Newegg so no Windows CDs). At this point is there anything I can do short of buying a new CD drive and a new Win 7?

My System SpecsSystem Spec
05 Mar 2011   #2

Microsoft Community Contributor Award Recipient


Quote   Quote: Originally Posted by mitsumonky View Post
To make matters worse, the numbers on my Windows COA sticker are all rubbed off
As you have been using your Notebook on your lap without a Cooler, which has caused overheating, you now have damaged parts which will need replacing.
My System SpecsSystem Spec
05 Mar 2011   #3

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86

I suspect the recovery partition is corrupted and you didnt make recovery disks. If thats correct, you can still order them from Acer for a small cost. Once you have those, you can boot off an external/internal dvd drive (buy/borrow) and restore windows. I dont think other hardware is damaged because you did manage to almost complete the recovery.

Since the machine is only 15 months old, you can try checking out with Newegg/Acer whether they have any record of your sticker key. Its very unlikely but if you produce proof of purchase, original packaging etc., somebody may help you.
My System SpecsSystem Spec


 Acer Laptop Factory Reset Fail

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