Windows 7: spontaneous crashes

Anamacha · 06 Mar 2011

my computer -- a Windows XP SP2 32 bit system -- is crashing repeatedly, and often. I have no idea why, and the problem has been getting progressively worse over the last 4 months. At this point my computer is almost unsuable aside from when I am in safe mode (which is where I am now).

In short, at seemingly random points my computer will emit a brief crunching sound from teh speakers, and then it will lock up hard. There's no disc access, no mouse movement, no nothing. Sometimes the fan will kick in and ramp up to approach the sound of a jet taking off. The only way I can recover is to pull the plug. Occasionally I would get BSODs, usually based in win32k.sys but I have not gotten one in 2-3 weeks now.

This problem has been quite intractable. I cannot seem to solve it to save my life. I have gotten help from a few sources, but they have not yet solved the issue. The main sources have been this thread and this more recent thread on a different forum.

I have been through virus scans, malware scans, memory tests, uninstalls, driver updates, reinstalls, thing after thing after thing. The problem remains: crunching sound, hard crash, even on the Windows logon screen. I'm okay in safe mode.

If anyone were willing to give some suggestions, review the thread above, or offer any help whatsoever, I would be exceedingly grateful. Thank you so much.

cybercore · 06 Mar 2011

Hello and Welcome to the forums,

could you give me some more information that could shed some light upon what may be the real causer of your crashes:

1) CPU-Z memory tab screenshot
2) RamMon txt report
3) crash files from C:\Windows\Minidump folder
4) http://www.sevenforums.com/crashes-d...tructions.html

Anamacha · 06 Mar 2011

sure, I'll give you all the information you want

number one:
I went to the CPU-Z link you posted. Took me to a tool named PC Wizard. Couldn't use it; it gave me an error "Error installing peripherical [sic] driver. Err 1084" OK just dropes me out of the program. I didn't install it; I downloaded the ZIP, used WinRAR to unpack it and just ran that.

I already had a version of the program installed (1.56) and it tells me that the error code 0x43C (1084) occurred during initialization. There's an error displaying the log file. When I get into the program the Memory tab says that I've got 2048MB of memory. From the memory tests I've done, I know that's in 4 512MB sticks. I can't remember the other specs, though.

I should mention that I am running these programs in Safe Mode. I'll try again the next time I attempt regular mode.

number two:
installed RamMon with no problems. Running it, however, the error is "Error: SPDINFO_INIT_DIRECTIO DirectIO.sys load error." This too is probably a result of running in Safe Mode; I will try in regular mode later.

number three:
I attached the most recent Minidump file. I changed the extension from .dmp to .txt so as to allow uploading. There are 14 files in here. I should note that my system usually doesn't write a dump file; it doesn't have a chance to before it crashes.

number four:
Again, I have gotten BSODs in the past but I have not seen one in two or three weeks. Usually I get the crunching noise and a total system lockup.

I will follow the instructions in the other BSOD Posting Instructions thread when I get back -- the system health and all that. I have to go out of town for a while and will take care of this later.

Thanks for responding so quickly.

cybercore · 06 Mar 2011

Quote:

number one:
I went to the CPU-Z link you posted. Took me to a tool named PC Wizard. Couldn't use it; it gave me an error "Error installing peripherical [sic] driver. Err 1084" OK just dropes me out of the program. I didn't install it; I downloaded the ZIP, used WinRAR to unpack it and just ran that.

I already had a version of the program installed (1.56) and it tells me that the error code 0x43C (1084) occurred during initialization. There's an error displaying the log file. When I get into the program the Memory tab says that I've got 2048MB of memory. From the memory tests I've done, I know that's in 4 512MB sticks. I can't remember the other specs, though.

I should mention that I am running these programs in Safe Mode. I'll try again the next time I attempt regular mode.

number two:
installed RamMon with no problems. Running it, however, the error is "Error: SPDINFO_INIT_DIRECTIO DirectIO.sys load error." This too is probably a result of running in Safe Mode; I will try in regular mode later.

Sounds like you were running them in safe mode?

~~~~~~~~~~~~~~~

Quote:

number three:
I attached the most recent Minidump file. I changed the extension from .dmp to .txt so as to allow uploading.

You could have simply zipped it.

~~~~~~~~~~~~~~~

Quote:

number four:
Again, I have gotten BSODs in the past but I have not seen one in two or three weeks. Usually I get the crunching noise and a total system lockup.

The SF tool gives more information than just crash dumps. That's why I asked.

~~~~~~~~~~~~~~~

BugCheck 1000008E, {c0000005, bf9528d7, aa5afc00, 0}
Probably caused by : win32k.sys ( win32k!GreGetGlyphIndicesW+af )

1. Uninstall Avast, StarForce, and update as many drivers as you can, try to update the drivers for all your devices.

Such as,
Analog Devices
giveio.sys Wed Apr 03 22:33:25 1996

Broadcom NetXtreme Gigabit Ethernet
b57xp32.sys 2004

Saitec
SaiBus.sys unavailable (00000000)

And others.

2. Ensure that your RAM is supported by the motherboard and is set in the bios according to its rated specs.

Crash Dumps:

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\a\Minidump\D M P\DMP\Mini021911-01.txt]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows XP Kernel Version 2600 (Service Pack 3) UP Free x86 compatible
Product: WinNt
Built by: 2600.xpsp_sp2_gdr.080814-1233
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Sat Feb 19 19:41:35.328 2011 (UTC - 5:00)
System Uptime: 0 days 0:07:02.903
Loading Kernel Symbols
...............................................................
................................................................
.................................................
Loading User Symbols
Loading unloaded module list
..................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, bf9528d7, aa5afc00, 0}

Probably caused by : win32k.sys ( win32k!GreGetGlyphIndicesW+af )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: bf9528d7, The address that the exception occurred at
Arg3: aa5afc00, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!GreGetGlyphIndicesW+af
bf9528d7 8b4004          mov     eax,dword ptr [eax+4]

TRAP_FRAME:  aa5afc00 -- (.trap 0xffffffffaa5afc00)
Unable to read trap frame at aa5afc00

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0x8E

LAST_CONTROL_TRANSFER:  from bf949f64 to bf9528d7

STACK_TEXT:  
aa5afc8c bf949f64 e53e19c8 e2185200 e557a500 win32k!GreGetGlyphIndicesW+0xaf
aa5afd28 bf949fe0 31010ce3 0012e220 00000100 win32k!NtGdiGetGlyphIndicesWInternal+0xf2
aa5afd48 8054088c 31010ce3 0012e220 00000100 win32k!NtGdiGetGlyphIndicesW+0x1b
aa5afd48 7c90eb94 31010ce3 0012e220 00000100 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
0012df90 00000000 00000000 00000000 00000000 0x7c90eb94


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!GreGetGlyphIndicesW+af
bf9528d7 8b4004          mov     eax,dword ptr [eax+4]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!GreGetGlyphIndicesW+af

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49900328

FAILURE_BUCKET_ID:  0x8E_win32k!GreGetGlyphIndicesW+af

BUCKET_ID:  0x8E_win32k!GreGetGlyphIndicesW+af

Followup: MachineOwner
---------

Drivers:

Code:

start    end        module name
f7517000 f7524000   1394BUS  1394BUS.SYS  Wed Aug 04 02:10:03 2004 (41107DBB)
f775f000 f7765000   Aavmker4 Aavmker4.SYS unavailable (00000000)
f7358000 f7385d80   ACPI     ACPI.sys     Wed Aug 04 02:07:35 2004 (41107D27)
f79d1000 f79d2120   aeaudio  aeaudio.sys  Mon Apr 01 10:39:14 2002 (3CA87112)
ae6cd000 ae6eec80   afd      afd.sys      Thu Aug 14 05:51:42 2008 (48A4002E)
f75f7000 f7605d80   arp1394  arp1394.sys  Wed Aug 04 01:58:28 2004 (41107B04)
ab8d3000 ab8d6ee0   Aspi32   Aspi32.SYS   Mon May 06 12:43:02 2002 (3CD6B296)
abc16000 abc19000   aswFsBlk aswFsBlk.SYS unavailable (00000000)
ab943000 ab95a000   aswMon2  aswMon2.SYS  unavailable (00000000)
f7887000 f788c000   aswRdr   aswRdr.SYS   unavailable (00000000)
ae5c3000 ae5ea000   aswSP    aswSP.SYS    unavailable (00000000)
f6b35000 f6b3f000   aswTdi   aswTdi.SYS   unavailable (00000000)
f72ea000 f7301480   atapi    atapi.sys    Wed Aug 04 01:59:41 2004 (41107B4D)
bf065000 bf0fe000   ati2cqag ati2cqag.dll Wed Feb 25 15:32:03 2009 (49A5AAC3)
bf012000 bf065000   ati2dvag ati2dvag.dll Wed Feb 25 16:41:10 2009 (49A5BAF6)
f673f000 f6af5000   ati2mtag ati2mtag.sys Wed Feb 25 16:40:43 2009 (49A5BADB)
bf1cd000 bf571200   ati3duag ati3duag.dll Wed Feb 25 16:16:44 2009 (49A5B53C)
bf0fe000 bf182000   atikvmag atikvmag.dll Wed Feb 25 15:40:20 2009 (49A5ACB4)
bf182000 bf1cd000   atiok3x2 atiok3x2.dll Wed Feb 25 15:35:08 2009 (49A5AB7C)
bf572000 bf7fde00   ativvaxx ativvaxx.dll Wed Feb 25 15:59:29 2009 (49A5B131)
ab770000 ab7b2600   atksgt   atksgt.sys   Fri Sep 14 08:13:09 2007 (46EA7AD5)
bffa0000 bffe5c00   ATMFD    ATMFD.DLL    Wed Aug 04 03:56:56 2004 (411096C8)
f7a7c000 f7a7cc00   audstub  audstub.sys  Fri Aug 17 16:59:40 2001 (3B7D85BC)
f670d000 f672aa80   b57xp32  b57xp32.sys  Mon Aug 23 17:49:29 2004 (412A6669)
f7a03000 f7a04080   Beep     Beep.SYS     Fri Aug 17 16:47:33 2001 (3B7D82E5)
f7897000 f789a000   BOOTVID  BOOTVID.dll  Fri Aug 17 16:49:09 2001 (3B7D8345)
ab700000 ab70f900   Cdfs     Cdfs.SYS     Wed Aug 04 02:14:09 2004 (41107EB1)
f7ac6000 f7ac7000   Cdr4_xp  Cdr4_xp.SYS  unavailable (00000000)
f7ac7000 f7ac8000   Cdralw2k Cdralw2k.SYS unavailable (00000000)
f7577000 f7583180   cdrom    cdrom.sys    Wed Aug 04 01:59:52 2004 (41107B58)
f74d7000 f74e3200   CLASSPNP CLASSPNP.SYS Wed Aug 04 02:14:26 2004 (41107EC2)
f74c7000 f74cfe00   disk     disk.sys     Wed Aug 04 01:59:53 2004 (41107B59)
f7302000 f7327700   dmio     dmio.sys     Wed Aug 04 02:07:13 2004 (41107D11)
f798d000 f798e700   dmload   dmload.sys   Fri Aug 17 16:58:15 2001 (3B7D8567)
f7557000 f7565b80   drmk     drmk.sys     Wed Aug 04 02:07:54 2004 (41107D3A)
adf1a000 adf31480   dump_atapi dump_atapi.sys Wed Aug 04 01:59:41 2004 (41107B4D)
f7a17000 f7a18100   dump_WMILIB dump_WMILIB.SYS Fri Aug 17 17:07:23 2001 (3B7D878B)
ae794000 ae7b7c80   DVDVRRdr_xp DVDVRRdr_xp.SYS Wed Jun 25 03:12:36 2003 (3EF94B64)
f6e6e000 f6e70900   Dxapi    Dxapi.sys    Fri Aug 17 16:53:19 2001 (3B7D843F)
bf000000 bf011580   dxg      dxg.sys      Wed Aug 04 02:00:51 2004 (41107B93)
f7bb6000 f7bb6d00   dxgthk   dxgthk.sys   Fri Aug 17 16:53:12 2001 (3B7D8438)
f7995000 f7996d80   enodpl   enodpl.sys   Sun Mar 02 11:44:25 2003 (3E6234E9)
f77f7000 f77fdb00   fdc      fdc.sys      Wed Aug 04 01:59:25 2004 (41107B3D)
f6af5000 f6afd880   Fips     Fips.SYS     Fri Aug 17 21:31:49 2001 (3B7DC585)
f787f000 f7884000   flpydisk flpydisk.sys Wed Aug 04 01:59:24 2004 (41107B3C)
f72ca000 f72e9780   fltmgr   fltmgr.sys   Mon Aug 21 05:14:57 2006 (44E97991)
f7a01000 f7a02f00   Fs_Rec   Fs_Rec.SYS   Fri Aug 17 16:49:37 2001 (3B7D8361)
f7328000 f7346880   ftdisk   ftdisk.sys   Fri Aug 17 16:52:41 2001 (3B7D8419)
f77ff000 f7805000   GEARAspiWDM GEARAspiWDM.sys unavailable (00000000)
f7a50000 f7a50680   giveio   giveio.sys   Wed Apr 03 22:33:25 1996 (316334F5)
806e2000 80702d00   hal      halmacpi.dll Wed Aug 04 01:59:09 2004 (41107B2D)
f75a7000 f75afd80   HIDCLASS HIDCLASS.SYS Wed Aug 04 02:08:18 2004 (41107D52)
f7807000 f780d180   HIDPARSE HIDPARSE.SYS Wed Aug 04 02:08:15 2004 (41107D4F)
f657e000 f6580580   hidusb   hidusb.sys   Fri Aug 17 17:02:16 2001 (3B7D8658)
f7727000 f772b700   hotcore3 hotcore3.sys Tue Jul 29 17:58:09 2008 (488F9271)
aa720000 aa760280   HTTP     HTTP.sys     Thu Mar 16 20:33:09 2006 (441A03C5)
f7597000 f75a1380   imapi    imapi.sys    Wed Aug 04 02:00:12 2004 (41107B6C)
f798b000 f798c580   intelide intelide.sys Wed Aug 04 01:59:40 2004 (41107B4C)
f6b05000 f6b0dd00   intelppm intelppm.sys Wed Aug 04 01:59:19 2004 (41107B37)
ae5ea000 ae60af00   ipnat    ipnat.sys    Wed Sep 29 18:28:36 2004 (415B3714)
ae76f000 ae781400   ipsec    ipsec.sys    Wed Aug 04 02:14:27 2004 (41107EC3)
f7487000 f748fc00   isapnp   isapnp.sys   Fri Aug 17 16:58:01 2001 (3B7D8559)
f7857000 f785d000   kbdclass kbdclass.sys Wed Aug 04 01:58:32 2004 (41107B08)
f7943000 f7946a00   kbdhid   kbdhid.sys   Wed Aug 04 01:58:33 2004 (41107B09)
f7987000 f7988b80   kdcom    kdcom.dll    Fri Aug 17 16:49:10 2001 (3B7D8346)
aa425000 aa44f180   kmixer   kmixer.sys   Wed Jun 14 04:47:45 2006 (448FCD31)
f660d000 f662f680   ks       ks.sys       Wed Aug 04 02:15:20 2004 (41107EF8)
f72a1000 f72b7780   KSecDD   KSecDD.sys   Wed Aug 04 01:59:45 2004 (41107B51)
f7797000 f779e000   LHidFilt LHidFilt.Sys unavailable (00000000)
f77df000 f77e3680   lirsgt   lirsgt.sys   Sun Jan 29 06:06:18 2006 (43DCA1AA)
f779f000 f77a7000   LMouFilt LMouFilt.Sys unavailable (00000000)
f7777000 f777d000   LUsbFilt LUsbFilt.Sys unavailable (00000000)
adf5a000 ae12e000   lvpopflt lvpopflt.sys unavailable (00000000)
f7837000 f783c000   LVPr2Mon LVPr2Mon.sys unavailable (00000000)
f7657000 f7660000   LVUSBSta LVUSBSta.sys unavailable (00000000)
ae12e000 ae497000   lvuvc    lvuvc.sys    unavailable (00000000)
f7a05000 f7a06080   mnmdd    mnmdd.SYS    Fri Aug 17 16:57:28 2001 (3B7D8538)
f785f000 f7864a00   mouclass mouclass.sys Wed Aug 04 01:58:32 2004 (41107B08)
f6e72000 f6e74f80   mouhid   mouhid.sys   Fri Aug 17 16:47:57 2001 (3B7D82FD)
f7497000 f74a1500   MountMgr MountMgr.sys Wed Aug 04 01:58:29 2004 (41107B05)
ae60b000 ae679c00   mrxsmb   mrxsmb.sys   Fri Oct 24 07:10:39 2008 (4901AD2F)
f772f000 f7733a80   Msfs     Msfs.SYS     Wed Aug 04 02:00:37 2004 (41107B85)
f76d7000 f76df900   msgpc    msgpc.sys    Wed Aug 04 02:04:11 2004 (41107C5B)
f6e76000 f6e79c80   mssmbios mssmbios.sys Wed Aug 04 02:07:47 2004 (41107D33)
f7173000 f718d580   Mup      Mup.sys      Wed Aug 04 02:15:20 2004 (41107EF8)
f7637000 f7641000   mxopswd  mxopswd.sys  Fri Jan 05 20:37:29 2007 (459EFD59)
f71d4000 f7200a80   NDIS     NDIS.sys     Wed Aug 04 02:14:27 2004 (41107EC3)
f712a000 f712c580   ndistapi ndistapi.sys Fri Aug 17 16:55:29 2001 (3B7D84C1)
f65e2000 f65f8680   ndiswan  ndiswan.sys  Wed Aug 04 02:14:30 2004 (41107EC6)
f6b75000 f6b7e480   NDProxy  NDProxy.SYS  Fri Aug 17 16:55:30 2001 (3B7D84C2)
f6b25000 f6b2d700   netbios  netbios.sys  Wed Aug 04 02:03:19 2004 (41107C27)
ae6ef000 ae716c00   netbt    netbt.sys    Wed Aug 04 02:14:36 2004 (41107ECC)
f7547000 f7556180   nic1394  nic1394.sys  Wed Aug 04 01:58:28 2004 (41107B04)
f7747000 f774e880   Npfs     Npfs.SYS     Wed Aug 04 02:00:38 2004 (41107B86)
804d7000 806e2000   nt       ntkrpamp.exe Thu Aug 14 05:22:02 2008 (48A3F93A)
f7201000 f728d400   Ntfs     Ntfs.sys     Fri Feb 09 06:10:31 2007 (45CC56A7)
f7ac8000 f7ac8b80   Null     Null.SYS     Fri Aug 17 16:47:39 2001 (3B7D82EB)
f7507000 f7515e80   ohci1394 ohci1394.sys Wed Aug 04 02:10:05 2004 (41107DBD)
f65f9000 f660c900   parport  parport.sys  Wed Aug 04 01:59:04 2004 (41107B28)
f770f000 f7713900   PartMgr  PartMgr.sys  Fri Aug 17 21:32:23 2001 (3B7DC5A7)
f7a4d000 f7a4ea80   ParVdm   ParVdm.SYS   Fri Aug 17 16:49:49 2001 (3B7D836D)
f7347000 f7357a80   pci      pci.sys      Wed Aug 04 02:07:45 2004 (41107D31)
f7a4f000 f7a4fd00   pciide   pciide.sys   Fri Aug 17 16:51:49 2001 (3B7D83E5)
f7707000 f770d200   PCIIDEX  PCIIDEX.SYS  Wed Aug 04 01:59:40 2004 (41107B4C)
f6630000 f6653980   portcls  portcls.sys  Wed Aug 04 02:15:47 2004 (41107F13)
f6b15000 f6b222a0   prodrv06 prodrv06.sys Mon Aug 09 07:29:26 2004 (41176016)
f718e000 f71a9d60   prohlp02 prohlp02.sys Mon Aug 09 07:33:24 2004 (41176104)
f7993000 f7994b80   prosync1 prosync1.sys Mon Jul 19 10:49:53 2004 (40FBDF91)
f65d1000 f65e1e00   psched   psched.sys   Wed Aug 04 02:04:16 2004 (41107C60)
f771f000 f7726000   pssnap   pssnap.sys   Tue May 20 04:32:36 2008 (48328CA4)
f7847000 f784b580   ptilink  ptilink.sys  Fri Aug 17 16:49:53 2001 (3B7D8371)
f74e7000 f74f0200   PxHelp20 PxHelp20.sys Wed Mar 12 21:57:44 2008 (47D88A18)
f7963000 f7965280   rasacd   rasacd.sys   Fri Aug 17 16:55:39 2001 (3B7D84CB)
f76a7000 f76b3880   rasl2tp  rasl2tp.sys  Wed Aug 04 02:14:21 2004 (41107EBD)
f76b7000 f76c1200   raspppoe raspppoe.sys Wed Aug 04 02:05:06 2004 (41107C92)
f76c7000 f76d2d00   raspptp  raspptp.sys  Wed Aug 04 02:14:26 2004 (41107EC2)
f784f000 f7853080   raspti   raspti.sys   Fri Aug 17 16:55:32 2001 (3B7D84C4)
ae6a2000 ae6cca00   rdbss    rdbss.sys    Fri May 05 05:47:55 2006 (445B1F4B)
f7a07000 f7a08080   RDPCDD   RDPCDD.sys   Fri Aug 17 16:46:56 2001 (3B7D82C0)
f65a0000 f65d0100   rdpdr    rdpdr.sys    Wed Aug 04 02:01:10 2004 (41107BA6)
aa941000 aa963080   RDPWD    RDPWD.SYS    Thu Jun 09 19:52:39 2005 (42A8D647)
f7587000 f7595080   redbook  redbook.sys  Wed Aug 04 01:59:34 2004 (41107B46)
f76f7000 f7700000   SaiBus   SaiBus.sys   unavailable (00000000)
f793f000 f7943000   SaiMini  SaiMini.sys  unavailable (00000000)
f74f7000 f7501880   sbp2port sbp2port.sys Wed Aug 04 01:59:54 2004 (41107B5A)
f71aa000 f71c1800   SCSIPORT SCSIPORT.SYS Wed Aug 04 01:59:39 2004 (41107B4B)
ab6d0000 ab6da000   secdrv   secdrv.sys   Wed Sep 13 09:18:32 2006 (45080528)
f713a000 f713dc80   serenum  serenum.sys  Wed Aug 04 01:59:06 2004 (41107B2A)
f7567000 f7576d80   serial   serial.sys   Wed Aug 04 02:15:51 2004 (41107F17)
f71c2000 f71d4000   sfdrv01  sfdrv01.sys  Sun Mar 26 08:22:13 2006 (44268775)
f7991000 f79922e0   sfhlp01  sfhlp01.sys  Mon Dec 01 10:20:51 2003 (3FCB5C53)
f7717000 f771f000   sfhlp02  sfhlp02.sys  Mon Mar 13 05:38:23 2006 (44153D8F)
f74a7000 f74b0000   sfsync02 sfsync02.sys Wed Aug 10 10:06:28 2005 (42FA09E4)
f6654000 f66e9800   smwdm    smwdm.sys    Fri Apr 09 12:41:29 2004 (4076D239)
f798f000 f7991000   speedfan speedfan.sys unavailable (00000000)
f72b8000 f72c9f00   sr       sr.sys       Wed Aug 04 02:06:22 2004 (41107CDE)
ab53e000 ab58f580   srv      srv.sys      Thu Dec 11 06:57:18 2008 (4941001E)
f658a000 f65a0000   StarPortLite StarPortLite.sys unavailable (00000000)
f7677000 f7682e00   STREAM   STREAM.SYS   Wed Aug 04 02:07:58 2004 (41107D3E)
f79fb000 f79fc100   swenum   swenum.sys   Wed Aug 04 01:58:41 2004 (41107B11)
ab620000 ab62ed80   sysaudio sysaudio.sys Wed Aug 04 02:15:54 2004 (41107F1A)
f79e5000 f79e6280   tandpl   tandpl.sys   Fri Apr 18 18:27:16 2003 (3EA07BC4)
ae717000 ae76ef80   tcpip    tcpip.sys    Fri Jun 20 06:45:10 2008 (485B8A36)
f783f000 f7843880   TDI      TDI.SYS      Wed Aug 04 02:07:47 2004 (41107D33)
f77bf000 f77c4500   TDTCP    TDTCP.SYS    Wed Aug 04 01:58:52 2004 (41107B1C)
f76e7000 f76f0f00   termdd   termdd.sys   Wed Aug 04 01:58:52 2004 (41107B1C)
ae497000 ae4a7280   Udfs     Udfs.SYS     Wed Aug 04 02:00:27 2004 (41107B7B)
f64eb000 f6508060   Uim_IM   Uim_IM.sys   Sat Dec 13 06:02:30 2008 (49439646)
f7867000 f786d200   UimBus   UimBus.sys   Sat Dec 13 06:02:24 2008 (49439640)
f64ba000 f64eb000   UimFIO   UimFIO.SYS   Sat Dec 13 06:02:25 2008 (49439641)
f6509000 f6561e80   update   update.sys   Mon Apr 23 06:32:54 2007 (462C8B56)
f7667000 f7670d50   usbaudio usbaudio.sys Thu Apr 22 17:55:53 1999 (371F9AE9)
f776f000 f7776b80   usbccgp  usbccgp.sys  Wed Aug 04 02:08:45 2004 (41107D6D)
f79ff000 f7a00280   USBD     USBD.SYS     Fri Aug 17 17:02:58 2001 (3B7D8682)
f77ef000 f77f5800   usbehci  usbehci.sys  Wed Aug 04 02:08:34 2004 (41107D62)
f6b55000 f6b63100   usbhub   usbhub.sys   Wed Aug 04 02:08:40 2004 (41107D68)
f66ea000 f670ce80   USBPORT  USBPORT.SYS  Wed Aug 04 02:08:34 2004 (41107D62)
f778f000 f7795780   USBSTOR  USBSTOR.SYS  Wed Aug 04 02:08:44 2004 (41107D6C)
f77e7000 f77ec000   usbuhci  usbuhci.sys  Wed Aug 04 02:08:34 2004 (41107D62)
f788f000 f7894200   vga      vga.sys      Wed Aug 04 02:07:06 2004 (41107D0A)
f672b000 f673e780   VIDEOPRT VIDEOPRT.SYS Wed Aug 04 02:07:04 2004 (41107D08)
f74b7000 f74c3c80   VolSnap  VolSnap.sys  Wed Aug 04 02:00:14 2004 (41107B6E)
f786f000 f7877000   wacommousefilter wacommousefilter.sys Fri Feb 16 13:12:29 2007 (45D5F40D)
f712e000 f7131000   wacomvhid wacomvhid.sys unavailable (00000000)
f75b7000 f75bf700   wanarp   wanarp.sys   Wed Aug 04 02:04:57 2004 (41107C89)
f77af000 f77b3500   watchdog watchdog.sys Wed Aug 04 02:07:32 2004 (41107D24)
ae4a8000 ae523000   Wdf01000 Wdf01000.sys Thu Nov 02 04:54:18 2006 (4549B23A)
f7617000 f7624000   WDFLDR   WDFLDR.SYS   Thu Nov 02 04:54:05 2006 (4549B22D)
ab411000 ab425400   wdmaud   wdmaud.sys   Wed Jun 14 05:00:44 2006 (448FD03C)
bf800000 bf9c2c00   win32k   win32k.sys   Mon Feb 09 05:19:20 2009 (49900328)
f7989000 f798a100   WMILIB   WMILIB.SYS   Fri Aug 17 17:07:23 2001 (3B7D878B)
f75c7000 f75d1000   WsAudio_DeviceS_1_ WsAudio_DeviceS(1).sys Wed Jul 29 10:09:46 2009 (4A70582A)
f75e7000 f75f1000   WsAudio_DeviceS_2_ WsAudio_DeviceS(2).sys Wed Jul 29 10:09:46 2009 (4A70582A)
f7607000 f7611000   WsAudio_DeviceS_3_ WsAudio_DeviceS(3).sys Wed Jul 29 10:09:46 2009 (4A70582A)
f7627000 f7631000   WsAudio_DeviceS_4_ WsAudio_DeviceS(4).sys Wed Jul 29 10:09:46 2009 (4A70582A)
f7647000 f7651000   WsAudio_DeviceS_5_ WsAudio_DeviceS(5).sys Wed Jul 29 10:09:46 2009 (4A70582A)
f728e000 f72a1000   WudfPf   WudfPf.sys   unavailable (00000000)

Unloaded modules:
ab3c3000 ab3ee000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0002B000
f7aaf000 f7ab0000   drmkaud.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00001000
ab600000 ab60d000   DMusic.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000D000
ab610000 ab61e000   swmidi.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
ab3ee000 ab411000   aec.sys 
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00023000
f79bd000 f79bf000   splitter.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f7887000 f788c000   Cdaudio.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00005000
f7953000 f7956000   Sfloppy.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00003000
f79f9000 f79fb000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f7697000 f76a0000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79f5000 f79f7000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f7687000 f7690000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79f1000 f79f3000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f7677000 f7680000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79ed000 f79ef000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f7667000 f7670000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79e9000 f79eb000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f7657000 f7660000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79e5000 f79e7000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f7637000 f7640000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79e1000 f79e3000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f7617000 f7620000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79dd000 f79df000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f75f7000 f7600000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79d9000 f79db000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f75d7000 f75e0000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79d5000 f79d7000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f75b7000 f75c0000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f7a7a000 f7a7b000   Cdralw2k.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00001000
f7a78000 f7a79000   Cdr4_xp.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00001000
f7a74000 f7a75000   Cdralw2k.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00001000
f7a68000 f7a69000   Cdr4_xp.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00001000
f79cf000 f79d1000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f6af5000 f6afe000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000

Anamacha · 06 Mar 2011

~~~~~~~~~~~~~~~

Quote:

The SF tool gives more information than just crash dumps. That's why I asked.

sorry, which one is the SF tool?

Quote:

BugCheck 1000008E, {c0000005, bf9528d7, aa5afc00, 0}
Probably caused by : win32k.sys ( win32k!GreGetGlyphIndicesW+af )

1. Uninstall Avast, StarForce, and update as many drivers as you can, try to update the drivers for all your devices.

Such as,
Analog Devices
giveio.sys Wed Apr 03 22:33:25 1996

Broadcom NetXtreme Gigabit Ethernet
b57xp32.sys 2004

Saitec
SaiBus.sys unavailable (00000000)

And others.

a lot of these drivers don't have entries in the Add/Remove programs table. I am loath to just remove them with no way of seeing if they have registry entries. However, I have found a tool that might allow me to turn them off selectively.

Quote:

2. Ensure that your RAM is supported by the motherboard and is set in the bios according to its rated specs.

This is the RAM that came with this machine. I have never added any to what it came with, and it ran for years without any problems. Last November I ran memtest86+ v4.10 and it had 10 passes with no errors. A few days ago I ran it again and this time it got through 16 passes with no errors.

I don't understand why you put the following in your post. The drivers listed, are those all the ones I should think about disabling or removing?

Quote:

Crash Dumps:

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\a\Minidump\D M P\DMP\Mini021911-01.txt]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows XP Kernel Version 2600 (Service Pack 3) UP Free x86 compatible
Product: WinNt
Built by: 2600.xpsp_sp2_gdr.080814-1233
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Sat Feb 19 19:41:35.328 2011 (UTC - 5:00)
System Uptime: 0 days 0:07:02.903
Loading Kernel Symbols
...............................................................
................................................................
.................................................
Loading User Symbols
Loading unloaded module list
..................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, bf9528d7, aa5afc00, 0}

Probably caused by : win32k.sys ( win32k!GreGetGlyphIndicesW+af )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: bf9528d7, The address that the exception occurred at
Arg3: aa5afc00, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!GreGetGlyphIndicesW+af
bf9528d7 8b4004          mov     eax,dword ptr [eax+4]

TRAP_FRAME:  aa5afc00 -- (.trap 0xffffffffaa5afc00)
Unable to read trap frame at aa5afc00

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0x8E

LAST_CONTROL_TRANSFER:  from bf949f64 to bf9528d7

STACK_TEXT:  
aa5afc8c bf949f64 e53e19c8 e2185200 e557a500 win32k!GreGetGlyphIndicesW+0xaf
aa5afd28 bf949fe0 31010ce3 0012e220 00000100 win32k!NtGdiGetGlyphIndicesWInternal+0xf2
aa5afd48 8054088c 31010ce3 0012e220 00000100 win32k!NtGdiGetGlyphIndicesW+0x1b
aa5afd48 7c90eb94 31010ce3 0012e220 00000100 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
0012df90 00000000 00000000 00000000 00000000 0x7c90eb94


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!GreGetGlyphIndicesW+af
bf9528d7 8b4004          mov     eax,dword ptr [eax+4]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!GreGetGlyphIndicesW+af

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49900328

FAILURE_BUCKET_ID:  0x8E_win32k!GreGetGlyphIndicesW+af

BUCKET_ID:  0x8E_win32k!GreGetGlyphIndicesW+af

Followup: MachineOwner
---------

Drivers:

Code:

start    end        module name
f7517000 f7524000   1394BUS  1394BUS.SYS  Wed Aug 04 02:10:03 2004 (41107DBB)
f775f000 f7765000   Aavmker4 Aavmker4.SYS unavailable (00000000)
f7358000 f7385d80   ACPI     ACPI.sys     Wed Aug 04 02:07:35 2004 (41107D27)
f79d1000 f79d2120   aeaudio  aeaudio.sys  Mon Apr 01 10:39:14 2002 (3CA87112)
ae6cd000 ae6eec80   afd      afd.sys      Thu Aug 14 05:51:42 2008 (48A4002E)
f75f7000 f7605d80   arp1394  arp1394.sys  Wed Aug 04 01:58:28 2004 (41107B04)
ab8d3000 ab8d6ee0   Aspi32   Aspi32.SYS   Mon May 06 12:43:02 2002 (3CD6B296)
abc16000 abc19000   aswFsBlk aswFsBlk.SYS unavailable (00000000)
ab943000 ab95a000   aswMon2  aswMon2.SYS  unavailable (00000000)
f7887000 f788c000   aswRdr   aswRdr.SYS   unavailable (00000000)
ae5c3000 ae5ea000   aswSP    aswSP.SYS    unavailable (00000000)
f6b35000 f6b3f000   aswTdi   aswTdi.SYS   unavailable (00000000)
f72ea000 f7301480   atapi    atapi.sys    Wed Aug 04 01:59:41 2004 (41107B4D)
bf065000 bf0fe000   ati2cqag ati2cqag.dll Wed Feb 25 15:32:03 2009 (49A5AAC3)
bf012000 bf065000   ati2dvag ati2dvag.dll Wed Feb 25 16:41:10 2009 (49A5BAF6)
f673f000 f6af5000   ati2mtag ati2mtag.sys Wed Feb 25 16:40:43 2009 (49A5BADB)
bf1cd000 bf571200   ati3duag ati3duag.dll Wed Feb 25 16:16:44 2009 (49A5B53C)
bf0fe000 bf182000   atikvmag atikvmag.dll Wed Feb 25 15:40:20 2009 (49A5ACB4)
bf182000 bf1cd000   atiok3x2 atiok3x2.dll Wed Feb 25 15:35:08 2009 (49A5AB7C)
bf572000 bf7fde00   ativvaxx ativvaxx.dll Wed Feb 25 15:59:29 2009 (49A5B131)
ab770000 ab7b2600   atksgt   atksgt.sys   Fri Sep 14 08:13:09 2007 (46EA7AD5)
bffa0000 bffe5c00   ATMFD    ATMFD.DLL    Wed Aug 04 03:56:56 2004 (411096C8)
f7a7c000 f7a7cc00   audstub  audstub.sys  Fri Aug 17 16:59:40 2001 (3B7D85BC)
f670d000 f672aa80   b57xp32  b57xp32.sys  Mon Aug 23 17:49:29 2004 (412A6669)
f7a03000 f7a04080   Beep     Beep.SYS     Fri Aug 17 16:47:33 2001 (3B7D82E5)
f7897000 f789a000   BOOTVID  BOOTVID.dll  Fri Aug 17 16:49:09 2001 (3B7D8345)
ab700000 ab70f900   Cdfs     Cdfs.SYS     Wed Aug 04 02:14:09 2004 (41107EB1)
f7ac6000 f7ac7000   Cdr4_xp  Cdr4_xp.SYS  unavailable (00000000)
f7ac7000 f7ac8000   Cdralw2k Cdralw2k.SYS unavailable (00000000)
f7577000 f7583180   cdrom    cdrom.sys    Wed Aug 04 01:59:52 2004 (41107B58)
f74d7000 f74e3200   CLASSPNP CLASSPNP.SYS Wed Aug 04 02:14:26 2004 (41107EC2)
f74c7000 f74cfe00   disk     disk.sys     Wed Aug 04 01:59:53 2004 (41107B59)
f7302000 f7327700   dmio     dmio.sys     Wed Aug 04 02:07:13 2004 (41107D11)
f798d000 f798e700   dmload   dmload.sys   Fri Aug 17 16:58:15 2001 (3B7D8567)
f7557000 f7565b80   drmk     drmk.sys     Wed Aug 04 02:07:54 2004 (41107D3A)
adf1a000 adf31480   dump_atapi dump_atapi.sys Wed Aug 04 01:59:41 2004 (41107B4D)
f7a17000 f7a18100   dump_WMILIB dump_WMILIB.SYS Fri Aug 17 17:07:23 2001 (3B7D878B)
ae794000 ae7b7c80   DVDVRRdr_xp DVDVRRdr_xp.SYS Wed Jun 25 03:12:36 2003 (3EF94B64)
f6e6e000 f6e70900   Dxapi    Dxapi.sys    Fri Aug 17 16:53:19 2001 (3B7D843F)
bf000000 bf011580   dxg      dxg.sys      Wed Aug 04 02:00:51 2004 (41107B93)
f7bb6000 f7bb6d00   dxgthk   dxgthk.sys   Fri Aug 17 16:53:12 2001 (3B7D8438)
f7995000 f7996d80   enodpl   enodpl.sys   Sun Mar 02 11:44:25 2003 (3E6234E9)
f77f7000 f77fdb00   fdc      fdc.sys      Wed Aug 04 01:59:25 2004 (41107B3D)
f6af5000 f6afd880   Fips     Fips.SYS     Fri Aug 17 21:31:49 2001 (3B7DC585)
f787f000 f7884000   flpydisk flpydisk.sys Wed Aug 04 01:59:24 2004 (41107B3C)
f72ca000 f72e9780   fltmgr   fltmgr.sys   Mon Aug 21 05:14:57 2006 (44E97991)
f7a01000 f7a02f00   Fs_Rec   Fs_Rec.SYS   Fri Aug 17 16:49:37 2001 (3B7D8361)
f7328000 f7346880   ftdisk   ftdisk.sys   Fri Aug 17 16:52:41 2001 (3B7D8419)
f77ff000 f7805000   GEARAspiWDM GEARAspiWDM.sys unavailable (00000000)
f7a50000 f7a50680   giveio   giveio.sys   Wed Apr 03 22:33:25 1996 (316334F5)
806e2000 80702d00   hal      halmacpi.dll Wed Aug 04 01:59:09 2004 (41107B2D)
f75a7000 f75afd80   HIDCLASS HIDCLASS.SYS Wed Aug 04 02:08:18 2004 (41107D52)
f7807000 f780d180   HIDPARSE HIDPARSE.SYS Wed Aug 04 02:08:15 2004 (41107D4F)
f657e000 f6580580   hidusb   hidusb.sys   Fri Aug 17 17:02:16 2001 (3B7D8658)
f7727000 f772b700   hotcore3 hotcore3.sys Tue Jul 29 17:58:09 2008 (488F9271)
aa720000 aa760280   HTTP     HTTP.sys     Thu Mar 16 20:33:09 2006 (441A03C5)
f7597000 f75a1380   imapi    imapi.sys    Wed Aug 04 02:00:12 2004 (41107B6C)
f798b000 f798c580   intelide intelide.sys Wed Aug 04 01:59:40 2004 (41107B4C)
f6b05000 f6b0dd00   intelppm intelppm.sys Wed Aug 04 01:59:19 2004 (41107B37)
ae5ea000 ae60af00   ipnat    ipnat.sys    Wed Sep 29 18:28:36 2004 (415B3714)
ae76f000 ae781400   ipsec    ipsec.sys    Wed Aug 04 02:14:27 2004 (41107EC3)
f7487000 f748fc00   isapnp   isapnp.sys   Fri Aug 17 16:58:01 2001 (3B7D8559)
f7857000 f785d000   kbdclass kbdclass.sys Wed Aug 04 01:58:32 2004 (41107B08)
f7943000 f7946a00   kbdhid   kbdhid.sys   Wed Aug 04 01:58:33 2004 (41107B09)
f7987000 f7988b80   kdcom    kdcom.dll    Fri Aug 17 16:49:10 2001 (3B7D8346)
aa425000 aa44f180   kmixer   kmixer.sys   Wed Jun 14 04:47:45 2006 (448FCD31)
f660d000 f662f680   ks       ks.sys       Wed Aug 04 02:15:20 2004 (41107EF8)
f72a1000 f72b7780   KSecDD   KSecDD.sys   Wed Aug 04 01:59:45 2004 (41107B51)
f7797000 f779e000   LHidFilt LHidFilt.Sys unavailable (00000000)
f77df000 f77e3680   lirsgt   lirsgt.sys   Sun Jan 29 06:06:18 2006 (43DCA1AA)
f779f000 f77a7000   LMouFilt LMouFilt.Sys unavailable (00000000)
f7777000 f777d000   LUsbFilt LUsbFilt.Sys unavailable (00000000)
adf5a000 ae12e000   lvpopflt lvpopflt.sys unavailable (00000000)
f7837000 f783c000   LVPr2Mon LVPr2Mon.sys unavailable (00000000)
f7657000 f7660000   LVUSBSta LVUSBSta.sys unavailable (00000000)
ae12e000 ae497000   lvuvc    lvuvc.sys    unavailable (00000000)
f7a05000 f7a06080   mnmdd    mnmdd.SYS    Fri Aug 17 16:57:28 2001 (3B7D8538)
f785f000 f7864a00   mouclass mouclass.sys Wed Aug 04 01:58:32 2004 (41107B08)
f6e72000 f6e74f80   mouhid   mouhid.sys   Fri Aug 17 16:47:57 2001 (3B7D82FD)
f7497000 f74a1500   MountMgr MountMgr.sys Wed Aug 04 01:58:29 2004 (41107B05)
ae60b000 ae679c00   mrxsmb   mrxsmb.sys   Fri Oct 24 07:10:39 2008 (4901AD2F)
f772f000 f7733a80   Msfs     Msfs.SYS     Wed Aug 04 02:00:37 2004 (41107B85)
f76d7000 f76df900   msgpc    msgpc.sys    Wed Aug 04 02:04:11 2004 (41107C5B)
f6e76000 f6e79c80   mssmbios mssmbios.sys Wed Aug 04 02:07:47 2004 (41107D33)
f7173000 f718d580   Mup      Mup.sys      Wed Aug 04 02:15:20 2004 (41107EF8)
f7637000 f7641000   mxopswd  mxopswd.sys  Fri Jan 05 20:37:29 2007 (459EFD59)
f71d4000 f7200a80   NDIS     NDIS.sys     Wed Aug 04 02:14:27 2004 (41107EC3)
f712a000 f712c580   ndistapi ndistapi.sys Fri Aug 17 16:55:29 2001 (3B7D84C1)
f65e2000 f65f8680   ndiswan  ndiswan.sys  Wed Aug 04 02:14:30 2004 (41107EC6)
f6b75000 f6b7e480   NDProxy  NDProxy.SYS  Fri Aug 17 16:55:30 2001 (3B7D84C2)
f6b25000 f6b2d700   netbios  netbios.sys  Wed Aug 04 02:03:19 2004 (41107C27)
ae6ef000 ae716c00   netbt    netbt.sys    Wed Aug 04 02:14:36 2004 (41107ECC)
f7547000 f7556180   nic1394  nic1394.sys  Wed Aug 04 01:58:28 2004 (41107B04)
f7747000 f774e880   Npfs     Npfs.SYS     Wed Aug 04 02:00:38 2004 (41107B86)
804d7000 806e2000   nt       ntkrpamp.exe Thu Aug 14 05:22:02 2008 (48A3F93A)
f7201000 f728d400   Ntfs     Ntfs.sys     Fri Feb 09 06:10:31 2007 (45CC56A7)
f7ac8000 f7ac8b80   Null     Null.SYS     Fri Aug 17 16:47:39 2001 (3B7D82EB)
f7507000 f7515e80   ohci1394 ohci1394.sys Wed Aug 04 02:10:05 2004 (41107DBD)
f65f9000 f660c900   parport  parport.sys  Wed Aug 04 01:59:04 2004 (41107B28)
f770f000 f7713900   PartMgr  PartMgr.sys  Fri Aug 17 21:32:23 2001 (3B7DC5A7)
f7a4d000 f7a4ea80   ParVdm   ParVdm.SYS   Fri Aug 17 16:49:49 2001 (3B7D836D)
f7347000 f7357a80   pci      pci.sys      Wed Aug 04 02:07:45 2004 (41107D31)
f7a4f000 f7a4fd00   pciide   pciide.sys   Fri Aug 17 16:51:49 2001 (3B7D83E5)
f7707000 f770d200   PCIIDEX  PCIIDEX.SYS  Wed Aug 04 01:59:40 2004 (41107B4C)
f6630000 f6653980   portcls  portcls.sys  Wed Aug 04 02:15:47 2004 (41107F13)
f6b15000 f6b222a0   prodrv06 prodrv06.sys Mon Aug 09 07:29:26 2004 (41176016)
f718e000 f71a9d60   prohlp02 prohlp02.sys Mon Aug 09 07:33:24 2004 (41176104)
f7993000 f7994b80   prosync1 prosync1.sys Mon Jul 19 10:49:53 2004 (40FBDF91)
f65d1000 f65e1e00   psched   psched.sys   Wed Aug 04 02:04:16 2004 (41107C60)
f771f000 f7726000   pssnap   pssnap.sys   Tue May 20 04:32:36 2008 (48328CA4)
f7847000 f784b580   ptilink  ptilink.sys  Fri Aug 17 16:49:53 2001 (3B7D8371)
f74e7000 f74f0200   PxHelp20 PxHelp20.sys Wed Mar 12 21:57:44 2008 (47D88A18)
f7963000 f7965280   rasacd   rasacd.sys   Fri Aug 17 16:55:39 2001 (3B7D84CB)
f76a7000 f76b3880   rasl2tp  rasl2tp.sys  Wed Aug 04 02:14:21 2004 (41107EBD)
f76b7000 f76c1200   raspppoe raspppoe.sys Wed Aug 04 02:05:06 2004 (41107C92)
f76c7000 f76d2d00   raspptp  raspptp.sys  Wed Aug 04 02:14:26 2004 (41107EC2)
f784f000 f7853080   raspti   raspti.sys   Fri Aug 17 16:55:32 2001 (3B7D84C4)
ae6a2000 ae6cca00   rdbss    rdbss.sys    Fri May 05 05:47:55 2006 (445B1F4B)
f7a07000 f7a08080   RDPCDD   RDPCDD.sys   Fri Aug 17 16:46:56 2001 (3B7D82C0)
f65a0000 f65d0100   rdpdr    rdpdr.sys    Wed Aug 04 02:01:10 2004 (41107BA6)
aa941000 aa963080   RDPWD    RDPWD.SYS    Thu Jun 09 19:52:39 2005 (42A8D647)
f7587000 f7595080   redbook  redbook.sys  Wed Aug 04 01:59:34 2004 (41107B46)
f76f7000 f7700000   SaiBus   SaiBus.sys   unavailable (00000000)
f793f000 f7943000   SaiMini  SaiMini.sys  unavailable (00000000)
f74f7000 f7501880   sbp2port sbp2port.sys Wed Aug 04 01:59:54 2004 (41107B5A)
f71aa000 f71c1800   SCSIPORT SCSIPORT.SYS Wed Aug 04 01:59:39 2004 (41107B4B)
ab6d0000 ab6da000   secdrv   secdrv.sys   Wed Sep 13 09:18:32 2006 (45080528)
f713a000 f713dc80   serenum  serenum.sys  Wed Aug 04 01:59:06 2004 (41107B2A)
f7567000 f7576d80   serial   serial.sys   Wed Aug 04 02:15:51 2004 (41107F17)
f71c2000 f71d4000   sfdrv01  sfdrv01.sys  Sun Mar 26 08:22:13 2006 (44268775)
f7991000 f79922e0   sfhlp01  sfhlp01.sys  Mon Dec 01 10:20:51 2003 (3FCB5C53)
f7717000 f771f000   sfhlp02  sfhlp02.sys  Mon Mar 13 05:38:23 2006 (44153D8F)
f74a7000 f74b0000   sfsync02 sfsync02.sys Wed Aug 10 10:06:28 2005 (42FA09E4)
f6654000 f66e9800   smwdm    smwdm.sys    Fri Apr 09 12:41:29 2004 (4076D239)
f798f000 f7991000   speedfan speedfan.sys unavailable (00000000)
f72b8000 f72c9f00   sr       sr.sys       Wed Aug 04 02:06:22 2004 (41107CDE)
ab53e000 ab58f580   srv      srv.sys      Thu Dec 11 06:57:18 2008 (4941001E)
f658a000 f65a0000   StarPortLite StarPortLite.sys unavailable (00000000)
f7677000 f7682e00   STREAM   STREAM.SYS   Wed Aug 04 02:07:58 2004 (41107D3E)
f79fb000 f79fc100   swenum   swenum.sys   Wed Aug 04 01:58:41 2004 (41107B11)
ab620000 ab62ed80   sysaudio sysaudio.sys Wed Aug 04 02:15:54 2004 (41107F1A)
f79e5000 f79e6280   tandpl   tandpl.sys   Fri Apr 18 18:27:16 2003 (3EA07BC4)
ae717000 ae76ef80   tcpip    tcpip.sys    Fri Jun 20 06:45:10 2008 (485B8A36)
f783f000 f7843880   TDI      TDI.SYS      Wed Aug 04 02:07:47 2004 (41107D33)
f77bf000 f77c4500   TDTCP    TDTCP.SYS    Wed Aug 04 01:58:52 2004 (41107B1C)
f76e7000 f76f0f00   termdd   termdd.sys   Wed Aug 04 01:58:52 2004 (41107B1C)
ae497000 ae4a7280   Udfs     Udfs.SYS     Wed Aug 04 02:00:27 2004 (41107B7B)
f64eb000 f6508060   Uim_IM   Uim_IM.sys   Sat Dec 13 06:02:30 2008 (49439646)
f7867000 f786d200   UimBus   UimBus.sys   Sat Dec 13 06:02:24 2008 (49439640)
f64ba000 f64eb000   UimFIO   UimFIO.SYS   Sat Dec 13 06:02:25 2008 (49439641)
f6509000 f6561e80   update   update.sys   Mon Apr 23 06:32:54 2007 (462C8B56)
f7667000 f7670d50   usbaudio usbaudio.sys Thu Apr 22 17:55:53 1999 (371F9AE9)
f776f000 f7776b80   usbccgp  usbccgp.sys  Wed Aug 04 02:08:45 2004 (41107D6D)
f79ff000 f7a00280   USBD     USBD.SYS     Fri Aug 17 17:02:58 2001 (3B7D8682)
f77ef000 f77f5800   usbehci  usbehci.sys  Wed Aug 04 02:08:34 2004 (41107D62)
f6b55000 f6b63100   usbhub   usbhub.sys   Wed Aug 04 02:08:40 2004 (41107D68)
f66ea000 f670ce80   USBPORT  USBPORT.SYS  Wed Aug 04 02:08:34 2004 (41107D62)
f778f000 f7795780   USBSTOR  USBSTOR.SYS  Wed Aug 04 02:08:44 2004 (41107D6C)
f77e7000 f77ec000   usbuhci  usbuhci.sys  Wed Aug 04 02:08:34 2004 (41107D62)
f788f000 f7894200   vga      vga.sys      Wed Aug 04 02:07:06 2004 (41107D0A)
f672b000 f673e780   VIDEOPRT VIDEOPRT.SYS Wed Aug 04 02:07:04 2004 (41107D08)
f74b7000 f74c3c80   VolSnap  VolSnap.sys  Wed Aug 04 02:00:14 2004 (41107B6E)
f786f000 f7877000   wacommousefilter wacommousefilter.sys Fri Feb 16 13:12:29 2007 (45D5F40D)
f712e000 f7131000   wacomvhid wacomvhid.sys unavailable (00000000)
f75b7000 f75bf700   wanarp   wanarp.sys   Wed Aug 04 02:04:57 2004 (41107C89)
f77af000 f77b3500   watchdog watchdog.sys Wed Aug 04 02:07:32 2004 (41107D24)
ae4a8000 ae523000   Wdf01000 Wdf01000.sys Thu Nov 02 04:54:18 2006 (4549B23A)
f7617000 f7624000   WDFLDR   WDFLDR.SYS   Thu Nov 02 04:54:05 2006 (4549B22D)
ab411000 ab425400   wdmaud   wdmaud.sys   Wed Jun 14 05:00:44 2006 (448FD03C)
bf800000 bf9c2c00   win32k   win32k.sys   Mon Feb 09 05:19:20 2009 (49900328)
f7989000 f798a100   WMILIB   WMILIB.SYS   Fri Aug 17 17:07:23 2001 (3B7D878B)
f75c7000 f75d1000   WsAudio_DeviceS_1_ WsAudio_DeviceS(1).sys Wed Jul 29 10:09:46 2009 (4A70582A)
f75e7000 f75f1000   WsAudio_DeviceS_2_ WsAudio_DeviceS(2).sys Wed Jul 29 10:09:46 2009 (4A70582A)
f7607000 f7611000   WsAudio_DeviceS_3_ WsAudio_DeviceS(3).sys Wed Jul 29 10:09:46 2009 (4A70582A)
f7627000 f7631000   WsAudio_DeviceS_4_ WsAudio_DeviceS(4).sys Wed Jul 29 10:09:46 2009 (4A70582A)
f7647000 f7651000   WsAudio_DeviceS_5_ WsAudio_DeviceS(5).sys Wed Jul 29 10:09:46 2009 (4A70582A)
f728e000 f72a1000   WudfPf   WudfPf.sys   unavailable (00000000)

Unloaded modules:
ab3c3000 ab3ee000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0002B000
f7aaf000 f7ab0000   drmkaud.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00001000
ab600000 ab60d000   DMusic.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000D000
ab610000 ab61e000   swmidi.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
ab3ee000 ab411000   aec.sys 
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00023000
f79bd000 f79bf000   splitter.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f7887000 f788c000   Cdaudio.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00005000
f7953000 f7956000   Sfloppy.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00003000
f79f9000 f79fb000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f7697000 f76a0000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79f5000 f79f7000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f7687000 f7690000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79f1000 f79f3000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f7677000 f7680000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79ed000 f79ef000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f7667000 f7670000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79e9000 f79eb000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f7657000 f7660000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79e5000 f79e7000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f7637000 f7640000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79e1000 f79e3000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f7617000 f7620000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79dd000 f79df000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f75f7000 f7600000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79d9000 f79db000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f75d7000 f75e0000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f79d5000 f79d7000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f75b7000 f75c0000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
f7a7a000 f7a7b000   Cdralw2k.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00001000
f7a78000 f7a79000   Cdr4_xp.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00001000
f7a74000 f7a75000   Cdralw2k.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00001000
f7a68000 f7a69000   Cdr4_xp.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00001000
f79cf000 f79d1000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
f6af5000 f6afe000   LVUSBSta.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000

cybercore · 07 Mar 2011

1. From your reports I see you have 4 identical sticks of Micron Technology, which is very good. However, I have no idea what their current settings are. That's why I asked to attach your CPU-Z memory tab snip.

2.

Quote:

sorry, which one is the SF tool?

Quote: Originally Posted by me

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

http://www.sevenforums.com/crashes-d...tructions.html Also include BSOD (run the tool and click on "BSOD" button ) with this SF report.

3.

Quote:

This is the RAM that came with this machine. I have never added any to what it came with, and it ran for years without any problems. Last November I ran memtest86+ v4.10 and it had 10 passes with no errors. A few days ago I ran it again and this time it got through 16 passes with no errors.

Memtest does not always detect errors.

Quote:

a lot of these drivers don't have entries in the Add/Remove programs table. I am loath to just remove them with no way of seeing if they have registry entries.

Uninstall Avast and Starforce:
Software Protection. Update Remove Driver
avast! Uninstall Utility
https://www.microsoft.com/security_essentials/

Visit Dell support to update device drivers.

Anamacha · 07 Mar 2011

Quote: Originally Posted by cybercore

1. From your reports I see you have 4 identical sticks of Micron Technology, which is very good. However, I have no idea what their current settings are. That's why I asked to attach your CPU-Z memory tab snip.

I found the relevant section of the PCwizard report and copied it. It's attached. Does that have the info you need? If not I can try to get the CPUZ screen shot.

2.

Quote:

sorry, which one is the SF tool?

Quote: Originally Posted by me

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html
http://www.sevenforums.com/crashes-d...tructions.html Also include BSOD (run the tool and click on "BSOD" button ) with this SF report.

I am not having BSODs but I will attempt to get you this information.

Quote:

3.

Quote:

This is the RAM that came with this machine. I have never added any to what it came with, and it ran for years without any problems. Last November I ran memtest86+ v4.10 and it had 10 passes with no errors. A few days ago I ran it again and this time it got through 16 passes with no errors.

Memtest does not always detect errors.

then what's the best way of ferreting out memory errors?

Quote:

a lot of these drivers don't have entries in the Add/Remove programs table. I am loath to just remove them with no way of seeing if they have registry entries.

Uninstall Avast and Starforce:
Software Protection. Update Remove Driver
avast! Uninstall Utility
https://www.microsoft.com/security_essentials/

Visit Dell support to update device drivers.

I should no longer have StarForce on my machine. I uninstalled it about a week ago. To check, I downloaded the removal utility, which told me I had no protection drivers found to remove. I have no PROTECT.EXE file as suggested in another section of that page, UNLESS it is on my external drive (which is disconnected when I am in safe mode)

Are you seeing indications that it is still installed? If so, let me know what the file names are and I will smoke them manually.

I'll unoinstall avast! in a moment.

cybercore · 08 Mar 2011

Quote:

I found the relevant section of the PCwizard report and copied it. It's attached. Does that have the info you need? If not I can try to get the CPUZ screen shot.

It'll take you no effort to take this screenshot, please do so since PCWizard does not give me the necessary information:

~~~~~~
~~~~~~

Quote:

then what's the best way of ferreting out memory errors?

There is no best way as such, and I'm not talking about the memory errors. It is your current RAM settings I'd like to see.

~~~~~~
~~~~~~

Quote:

I should no longer have StarForce on my machine. I uninstalled it about a week ago.

Its drivers still get loaded in RAM each time you start your PC:

Code:

prodrv06 prodrv06.sys Mon Aug 09 07:29:26 2004 (41176016)
f718e000 f71a9d60   prohlp02 prohlp02.sys Mon Aug 09 07:33:24 2004 (41176104)
f7993000 f7994b80   prosync1 prosync1.sys Mon Jul 19 10:49:53 2004 (40FBDF91)

Software Protection. Update Remove Driver

Anamacha · 14 Mar 2011

okay. Sorry I've been so long in replying; real life got pretty busy there for a while.

I uninstalled avast! using the tool from their website.

I used the standard MS search tool to look for the StarForce files prodrv06.sys, prosync1, prohlp02. None of these files were found. I downloaded the StarForce removal tool again, and it reported that no protection drivers were found. If you have any ideas for anywhere else they might be hiding on my machine, I'd love to know

I have not been able to get the CPUZ screenshot you wanted. Keep crashing in regular mode. But I did get the information off of the memory tab. I am using version 1.56 of the program. It says I have:
-- 2048 MB RAM
-- type: DDR2
-- Channels: Dual
-- DRAM frequency: 266.0 MHz
-- FSB : DRAM: 3:4
-- CAS# Latency 4.0 clocks
-- RAS# to CAS# delay: 4.0 clocks
-- RAS# Precharge: 4 clocks
-- Cycle Time: 12 clocks

Anamacha · 18 Mar 2011

hey there --

I think I found a way to get you a screenshot if that's really what you want. Let me know, as it's a bit of a pain in the neck.

Windows 7: spontaneous crashes

spontaneous crashes problems?