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Windows 7: Keep getting random Blue Screen Shut Downs


07 Mar 2011   #1

Windows 7 64bit
 
 
Keep getting random Blue Screen Shut Downs

Hello, any help on this problem would be helpful.

Windows has recovered from an unexpected shut down

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 1
BCP1: 0000000074BA2DD9


BCP2: 0000000000000000
BCP3: 000000000000FFFF
BCP4: FFFFF88006ED8CA0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

I am using Windows 7
Asus Laptop
Full Retail
Only 8 months old

My System SpecsSystem Spec
.

08 Mar 2011   #2
Microsoft MVP

 
 

Please visit Windows Update and get all available updates, then check the Important Updates and get Service Pack 1

Please uninstall all ATI software/drivers.
Then download and install the latest ATI Driver from here: ATI Catalyst

Please disable the USB 3.0 Controller in Device Manager. It's drivers are older and there aren't any newer one's available. Feel free to re-enable it once we're done troubleshooting.

Please uninstall the Samsung Kies software for the present. Feel free to reinstall it once we're done troubleshooting (I've seen problems with this one also).

OLDER DRIVERS PRESENT IN THE DUMP FILES
- Please update these drivers from the device manufacturer's website - or uninstall/remove them from your system. Reference links included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:
Quote:
Code:

szkg64.sys           Wed Sep 30 15:26:58 2009 (4AC3B102) - STOPzilla
amdxata.sys          Tue May 19 13:56:59 2009 (4A12F2EB)
AsDsm.sys            Fri Feb 13 01:14:26 2009 (49950FC2)
lullaby.sys          Wed Jun 17 22:45:32 2009 (4A39AA4C)
PxHlpa64.sys         Tue Jun 23 19:16:35 2009 (4A416253)
iaStor.sys           Fri Aug 07 08:23:37 2009 (4A7C1CC9)
AVGIDSEH.Sys         Mon Sep 13 18:46:38 2010 (4C8EA9CE)
avgrkx64.sys         Mon Sep 06 20:49:37 2010 (4C858C21)
dump_iaStor.sys      Fri Aug 07 08:23:37 2009 (4A7C1CC9)
avgmfx64.sys         Mon Sep 06 20:49:14 2010 (4C858C0A)
avgtdia.sys          Fri Nov 12 06:08:42 2010 (4CDD203A)
ATK64AMD.sys         Tue May 12 21:04:54 2009 (4A0A1CB6)
avgldx64.sys         Tue Dec 07 21:01:55 2010 (4CFEE713)
atikmpag.sys         Fri Jan 22 08:07:54 2010 (4B59A32A)
Impcd.sys            Mon Oct 26 16:39:41 2009 (4AE6090D)
athrx.sys            Mon Oct 05 12:33:57 2009 (4ACA1FF5)
nusb3xhc.sys         Fri Nov 20 05:16:01 2009 (4B066C61)
kbfiltr.sys          Mon Jul 20 05:21:42 2009 (4A643726)
nusb3hub.sys         Fri Nov 20 05:15:57 2009 (4B066C5D)
wacommousefilter.sys Fri Feb 16 13:12:17 2007 (45D5F401)
AtiHdmi.sys          Wed Sep 30 09:54:46 2009 (4AC36326)
TurboB.sys           Thu Aug 06 17:17:31 2009 (4A7B486B)
ASMMAP64.sys         Sun Feb 04 14:52:56 2007 (45C63998)
HECIx64.sys          Thu Sep 17 15:54:16 2009 (4AB293E8)
wacomvhid.sys        Mon Sep 21 19:29:14 2009 (4AB80C4A)
atipmdag.sys         Fri Jan 22 08:46:46 2010 (4B59AC46)
ETD.sys              Mon Jan 18 07:37:56 2010 (4B545624)
GEARAspiWDM.sys      Mon May 18 08:17:04 2009 (4A1151C0)
ewusbmdm.sys         Mon Jun 22 07:38:32 2009 (4A3F6D38)
ewusbnet.sys         Mon Jun 22 08:01:14 2009 (4A3F728A)
snp2uvc.sys          Wed Aug 19 22:41:36 2009 (4A8CB7E0)
sncduvc.SYS          Mon Dec 29 04:14:26 2008 (495894F2)
AVGIDSFilter.Sys     Tue Aug 03 18:23:21 2010 (4C5896D9)
AVGIDSDriver.Sys     Tue Aug 03 18:24:45 2010 (4C58972D)
dgderdrv.sys         Fri Apr 09 03:44:29 2010 (4BBEDADD)
L1C62x64.sys         Thu Mar 04 02:32:36 2010 (4B8F6214)





http://www.carrona.org/dvrref.html#amdxata.sys
http://www.carrona.org/dvrref.html#AsDsm.sys
http://www.carrona.org/dvrref.html#lullaby.sys
http://www.carrona.org/dvrref.html#PxHlpa64.sys
http://www.carrona.org/dvrref.html#iaStor.sys
http://www.carrona.org/dvrref.html#AVGIDSEH.Sys
http://www.carrona.org/dvrref.html#avgrkx64.sys
http://www.carrona.org/dvrref.html#dump_iaStor.sys
http://www.carrona.org/dvrref.html#avgmfx64.sys
http://www.carrona.org/dvrref.html#avgtdia.sys
http://www.carrona.org/dvrref.html#ATK64AMD.sys
http://www.carrona.org/dvrref.html#avgldx64.sys
http://www.carrona.org/dvrref.html#atikmpag.sys
http://www.carrona.org/dvrref.html#Impcd.sys
http://www.carrona.org/dvrref.html#athrx.sys
http://www.carrona.org/dvrref.html#nusb3xhc.sys
http://www.carrona.org/dvrref.html#kbfiltr.sys
http://www.carrona.org/dvrref.html#nusb3hub.sys
http://www.carrona.org/dvrref.html#wacommousefilter.sys
http://www.carrona.org/dvrref.html#AtiHdmi.sys
http://www.carrona.org/dvrref.html#TurboB.sys
http://www.carrona.org/dvrref.html#ASMMAP64.sys
http://www.carrona.org/dvrref.html#HECIx64.sys
http://www.carrona.org/dvrref.html#wacomvhid.sys
http://www.carrona.org/dvrref.html#atipmdag.sys
http://www.carrona.org/dvrref.html#ETD.sys
http://www.carrona.org/dvrref.html#GEARAspiWDM.sys
http://www.carrona.org/dvrref.html#ewusbmdm.sys
http://www.carrona.org/dvrref.html#ewusbnet.sys
http://www.carrona.org/dvrref.html#snp2uvc.sys
http://www.carrona.org/dvrref.html#sncduvc.SYS
http://www.carrona.org/dvrref.html#AVGIDSFilter.Sys
http://www.carrona.org/dvrref.html#AVGIDSDriver.Sys
http://www.carrona.org/dvrref.html#dgderdrv.sys
http://www.carrona.org/dvrref.html#L1C62x64.sys
If the above stuff doesn't fix the BSOD's, then try running Driver Verifier according to these instructions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Windows 7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Mar  7 17:33:08.197 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:46.352
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1
PROCESS_NAME:  SZServer.exe
FAILURE_BUCKET_ID:  X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245
Bugcheck code 00000001
Arguments 00000000`74ba2dd9 00000000`00000000 00000000`0000ffff fffff880`06ed8ca0
BiosVersion = N61Ja.211
BiosReleaseDate = 05/19/2010
SystemManufacturer = ASUSTeK Computer Inc.        
SystemProductName = N61Ja
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Mar  7 16:52:07.116 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:24.646
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1
PROCESS_NAME:  SZServer.exe
FAILURE_BUCKET_ID:  X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245
Bugcheck code 00000001
Arguments 00000000`754e2dd9 00000000`00000000 00000000`0000ffff fffff880`06ee5ca0
BiosVersion = N61Ja.211
BiosReleaseDate = 05/19/2010
SystemManufacturer = ASUSTeK Computer Inc.        
SystemProductName = N61Ja
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
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 Keep getting random Blue Screen Shut Downs




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