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Windows 7: BSOD on my Lenovo Laptop roughly every 15mins


07 Mar 2011   #1

Windows 7 home 64bit
 
 
BSOD on my Lenovo Laptop roughly every 15mins

This even happens from the login password screen when windows loads.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88005699FB5
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030711-18688-01.dmp
C:\Users\Travis\AppData\Local\Temp\WER-378411-0.sysdata.xml

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My System SpecsSystem Spec
.

07 Mar 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

http://www.sevenforums.com/crashes-d...tructions.html

Please follow those instructions.
You can hold F8 to boot into safe mode with networking if that's the only way you can get in safely.
My System SpecsSystem Spec
07 Mar 2011   #3

Windows 7 home 64bit
 
 

ok looking at that now, thank you.
My System SpecsSystem Spec
.


07 Mar 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

you need to update
NETw5s64.sys Tue Sep 15 15:40:39 2009 (4AAFEDB7)
Intel 5100 wifi
http://downloadcenter.intel.com/Default.aspx


Code:
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88005699fb5, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034c10e0
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
NETw5s64+13fb5
fffff880`05699fb5 48833b00        cmp     qword ptr [rbx],0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff88002ffd170 -- (.trap 0xfffff88002ffd170)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=fffffa800a5ce7e0
rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88005699fb5 rsp=fffff88002ffd300 rbp=fffffa8006ce0630
 r8=fffffa800b3dd300  r9=0000000000000000 r10=fffff88002fd5a60
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
NETw5s64+0x13fb5:
fffff880`05699fb5 48833b00        cmp     qword ptr [rbx],0 ds:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003288ca9 to fffff80003289740

STACK_TEXT:  
fffff880`02ffd028 fffff800`03288ca9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`02ffd030 fffff800`03287920 : fffff800`03418a60 00000000`00000000 00000000`00000000 fffff800`032911aa : nt!KiBugCheckDispatch+0x69
fffff880`02ffd170 fffff880`05699fb5 : 00000000`00000004 00000000`00000000 fffffa80`00000002 00000000`00000115 : nt!KiPageFault+0x260
fffff880`02ffd300 00000000`00000004 : 00000000`00000000 fffffa80`00000002 00000000`00000115 00000000`000000f9 : NETw5s64+0x13fb5
fffff880`02ffd308 00000000`00000000 : fffffa80`00000002 00000000`00000115 00000000`000000f9 fffffa80`0b468fb0 : 0x4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETw5s64+13fb5
fffff880`05699fb5 48833b00        cmp     qword ptr [rbx],0

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  NETw5s64+13fb5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETw5s64

IMAGE_NAME:  NETw5s64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ba1b871

FAILURE_BUCKET_ID:  X64_0xD1_NETw5s64+13fb5

BUCKET_ID:  X64_0xD1_NETw5s64+13fb5

Followup: MachineOwner
---------
My System SpecsSystem Spec
07 Mar 2011   #5

Windows 7 home 64bit
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
you need to update
NETw5s64.sys Tue Sep 15 15:40:39 2009 (4AAFEDB7)
Intel 5100 wifi
http://downloadcenter.intel.com/Default.aspx


Code:
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88005699fb5, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034c10e0
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
NETw5s64+13fb5
fffff880`05699fb5 48833b00        cmp     qword ptr [rbx],0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff88002ffd170 -- (.trap 0xfffff88002ffd170)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=fffffa800a5ce7e0
rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88005699fb5 rsp=fffff88002ffd300 rbp=fffffa8006ce0630
 r8=fffffa800b3dd300  r9=0000000000000000 r10=fffff88002fd5a60
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
NETw5s64+0x13fb5:
fffff880`05699fb5 48833b00        cmp     qword ptr [rbx],0 ds:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003288ca9 to fffff80003289740

STACK_TEXT:  
fffff880`02ffd028 fffff800`03288ca9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`02ffd030 fffff800`03287920 : fffff800`03418a60 00000000`00000000 00000000`00000000 fffff800`032911aa : nt!KiBugCheckDispatch+0x69
fffff880`02ffd170 fffff880`05699fb5 : 00000000`00000004 00000000`00000000 fffffa80`00000002 00000000`00000115 : nt!KiPageFault+0x260
fffff880`02ffd300 00000000`00000004 : 00000000`00000000 fffffa80`00000002 00000000`00000115 00000000`000000f9 : NETw5s64+0x13fb5
fffff880`02ffd308 00000000`00000000 : fffffa80`00000002 00000000`00000115 00000000`000000f9 fffffa80`0b468fb0 : 0x4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETw5s64+13fb5
fffff880`05699fb5 48833b00        cmp     qword ptr [rbx],0

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  NETw5s64+13fb5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETw5s64

IMAGE_NAME:  NETw5s64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ba1b871

FAILURE_BUCKET_ID:  X64_0xD1_NETw5s64+13fb5

BUCKET_ID:  X64_0xD1_NETw5s64+13fb5

Followup: MachineOwner
---------
thank you for the assistance thus far i'm going to go try that now. I also posted another attachment as I think I did not post everything that was asked before.
My System SpecsSystem Spec
07 Mar 2011   #6

Windows 7 home 64bit
 
 

I'm looking at the link you posted now but unsure what driver i need when i search for intel 5100 wifi
My System SpecsSystem Spec
07 Mar 2011   #7

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

yeah a lot more dump files in that one, they are all pointing at the same file though.
My System SpecsSystem Spec
07 Mar 2011   #8

Windows 7 home 64bit
 
 

My System SpecsSystem Spec
07 Mar 2011   #9

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

oh sorry,
Intel® Driver Update Utility for Intel® wireless adapters - Check for the latest driver
try using that tool it may do the job for you.


edit: nevermind you found it.
My System SpecsSystem Spec
07 Mar 2011   #10

Windows 7 home 64bit
 
 

I have had this laptop since December and not had any issues like this. It is so strange that it just started. Not sure what I did to make this driver start acting up like this. I sure hope this takes care of it.
My System SpecsSystem Spec
Reply

 BSOD on my Lenovo Laptop roughly every 15mins




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