BSOD while updating iTunes


  1. 1foxracing
    Posts : 55
    Windows 7 Pro 64bit
       New #1

    BSOD while updating iTunes


    Was updating iTunes this morning and got the BSOD. The system recovered OK but I would like to know why it happened.
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  3. 1foxracing
    Posts : 55
    Windows 7 Pro 64bit
    Thread Starter
       New #2

    here is the zip file if I did it correct...
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  4. 1foxracing
    Posts : 55
    Windows 7 Pro 64bit
    Thread Starter
       New #3

    No help here?
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  6. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #4

    Hello,

    The crash didn't point to anything of consequence. There are a couple of outdated drivers and the like, but there is nothing to suggest they are the cause.

    Code:
    Rt64win7.sys    Thu Feb 26 04:04:13 2009 (49A65B0D)
    Realtek
    Code:
    nwvmmdm.sys     Mon Feb 23 19:42:43 2009 (49A34283)
nwvmser.sys     Mon Feb 23 19:42:43 2009 (49A34283)
nwvmser2.sys    Mon Feb 23 19:42:43 2009 (49A34283)
    Those are your Virgin Mobile drivers; you might check the support site for an update. For my own purposes, what device do you have? We are trying to index every driver we come across, and I am having difficulties locating the download page for your drivers.

    If the problem occurs again, run driver verifier: Driver Verifier - Enable and Disable

    ...Summary of the dumps:
    Code:
    
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Wed Mar  9 09:25:28.024 2011 (UTC - 5:00)
System Uptime: 0 days 0:41:17.132
Probably caused by : ntkrnlmp.exe ( nt!NtWaitForMultipleObjects+fe )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  sidebar.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!NtWaitForMultipleObjects+fe
SystemProductName = GA-890GPA-UD3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Last edited by Jonathan_King; 10 Mar 2011 at 19:35.
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  7. 1foxracing
    Posts : 55
    Windows 7 Pro 64bit
    Thread Starter
       New #5

    Thanks for the help Jonathan,
    The device is a MC760 USB dongle, I tried looking for updated drivers and came up with nothing. The device works great with my 2 laptops ( 1 running W7 and the other XP) but is extremely slow on my main desktop. I might try un-installing the software and re-installing. here is a copy of the manual.
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  8. 1foxracing
    Posts : 55
    Windows 7 Pro 64bit
    Thread Starter
       New #6

    All seems to be running fine now and I'm not having any more problems. When the Google music service is up and running I'm going to ditch iTunes.
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  10. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #7

    Glad to hear it; let us know if you need anything else!
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