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Windows 7: BSOD while updating iTunes


09 Mar 2011   #1

Windows 7 Pro 64bit
 
 
BSOD while updating iTunes

Was updating iTunes this morning and got the BSOD. The system recovered OK but I would like to know why it happened.

My System SpecsSystem Spec
.

09 Mar 2011   #2

Windows 7 Pro 64bit
 
 

here is the zip file if I did it correct...
My System SpecsSystem Spec
10 Mar 2011   #3

Windows 7 Pro 64bit
 
 

No help here?
My System SpecsSystem Spec
.


10 Mar 2011   #4

Windows 7 Professional x64
 
 

Hello,

The crash didn't point to anything of consequence. There are a couple of outdated drivers and the like, but there is nothing to suggest they are the cause.

Code:
Rt64win7.sys    Thu Feb 26 04:04:13 2009 (49A65B0D)
Realtek
Code:
nwvmmdm.sys     Mon Feb 23 19:42:43 2009 (49A34283)
nwvmser.sys     Mon Feb 23 19:42:43 2009 (49A34283)
nwvmser2.sys    Mon Feb 23 19:42:43 2009 (49A34283)
Those are your Virgin Mobile drivers; you might check the support site for an update. For my own purposes, what device do you have? We are trying to index every driver we come across, and I am having difficulties locating the download page for your drivers.

If the problem occurs again, run driver verifier: Driver Verifier - Enable and Disable

...Summary of the dumps:
Code:

Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Wed Mar  9 09:25:28.024 2011 (UTC - 5:00)
System Uptime: 0 days 0:41:17.132
Probably caused by : ntkrnlmp.exe ( nt!NtWaitForMultipleObjects+fe )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  sidebar.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!NtWaitForMultipleObjects+fe
SystemProductName = GA-890GPA-UD3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
My System SpecsSystem Spec
10 Mar 2011   #5

Windows 7 Pro 64bit
 
 

Thanks for the help Jonathan,
The device is a MC760 USB dongle, I tried looking for updated drivers and came up with nothing. The device works great with my 2 laptops ( 1 running Windows 7 and the other XP) but is extremely slow on my main desktop. I might try un-installing the software and re-installing. here is a copy of the manual.
My System SpecsSystem Spec
11 Mar 2011   #6

Windows 7 Pro 64bit
 
 

All seems to be running fine now and I'm not having any more problems. When the Google music service is up and running I'm going to ditch iTunes.
My System SpecsSystem Spec
11 Mar 2011   #7

Windows 7 Professional x64
 
 

Glad to hear it; let us know if you need anything else!
My System SpecsSystem Spec
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 BSOD while updating iTunes




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