Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD while updating iTunes

09 Mar 2011   #1

Windows 7 Pro 64bit
BSOD while updating iTunes

Was updating iTunes this morning and got the BSOD. The system recovered OK but I would like to know why it happened.

My System SpecsSystem Spec

09 Mar 2011   #2

Windows 7 Pro 64bit

here is the zip file if I did it correct...
My System SpecsSystem Spec
10 Mar 2011   #3

Windows 7 Pro 64bit

No help here?
My System SpecsSystem Spec

10 Mar 2011   #4

Windows 7 Professional x64


The crash didn't point to anything of consequence. There are a couple of outdated drivers and the like, but there is nothing to suggest they are the cause.

Rt64win7.sys    Thu Feb 26 04:04:13 2009 (49A65B0D)
nwvmmdm.sys     Mon Feb 23 19:42:43 2009 (49A34283)
nwvmser.sys     Mon Feb 23 19:42:43 2009 (49A34283)
nwvmser2.sys    Mon Feb 23 19:42:43 2009 (49A34283)
Those are your Virgin Mobile drivers; you might check the support site for an update. For my own purposes, what device do you have? We are trying to index every driver we come across, and I am having difficulties locating the download page for your drivers.

If the problem occurs again, run driver verifier: Driver Verifier - Enable and Disable

...Summary of the dumps:

Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Wed Mar  9 09:25:28.024 2011 (UTC - 5:00)
System Uptime: 0 days 0:41:17.132
Probably caused by : ntkrnlmp.exe ( nt!NtWaitForMultipleObjects+fe )
PROCESS_NAME:  sidebar.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!NtWaitForMultipleObjects+fe
SystemProductName = GA-890GPA-UD3H
My System SpecsSystem Spec
10 Mar 2011   #5

Windows 7 Pro 64bit

Thanks for the help Jonathan,
The device is a MC760 USB dongle, I tried looking for updated drivers and came up with nothing. The device works great with my 2 laptops ( 1 running Windows 7 and the other XP) but is extremely slow on my main desktop. I might try un-installing the software and re-installing. here is a copy of the manual.
My System SpecsSystem Spec
11 Mar 2011   #6

Windows 7 Pro 64bit

All seems to be running fine now and I'm not having any more problems. When the Google music service is up and running I'm going to ditch iTunes.
My System SpecsSystem Spec
11 Mar 2011   #7

Windows 7 Professional x64

Glad to hear it; let us know if you need anything else!
My System SpecsSystem Spec

 BSOD while updating iTunes

Thread Tools

Similar help and support threads for2: BSOD while updating iTunes
Thread Forum
Internet disconnects when updating applications in iTunes Network & Sharing
Everytime I search iTunes Store, iTunes crashes Software
iTunes Updating Issue Software
Windows 7 Home Prem 64bit+ iTunes= all shortcuts changed to iTunes! Software
BSOD when updating BSOD Help and Support
BSOD.. Try updating but no avail. BSOD Help and Support
iPhone updating without iTunes Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 09:46 AM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33