0x0000001E error

Page 1 of 2 12 LastLast

  1. Posts : 8
    Win 7 x64
       #1

    0x0000001E error


    Hello!
    0x0000001E error. Happens very randomly
    Attached minidump file.
    Please help!
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    BSOD caused by the Acronis True Image Product Line, remove such product or update it to the latest version

    Code:
    BugCheck 1E, {0, 0, 0, 0}
    
    Unable to load image \SystemRoot\system32\DRIVERS\snapman.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for snapman.sys
    *** ERROR: Module load completed but symbols could not be loaded for snapman.sys
    Probably caused by : snapman.sys ( snapman+19089 )
       Information

    Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
    You can use MagicDisc as an alternative.



    Code:
    sptd.sys        fffff880`01000000    fffff880`01127000    0x00127000    0x4bbd315c    08/04/2010 05:29:00
      My Computer


  3. Posts : 8
    Win 7 x64
    Thread Starter
       #3

    Thanks, i`ll try it and report.
      My Computer


  4. Posts : 8
    Win 7 x64
    Thread Starter
       #4

    Hi there! After uninstalling Acronis, Daemon tools and STPD driver it was no BSODs, but today a can`t start Windows at all.
    I get 0x0000007B BSOD.
    I tried to change ICH SATA Control Mode in BIOS, but it didn`t help. Not IDE\RAID\AHCI
      My Computer


  5. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #5

    Blastoderm said:
    Hi there! After uninstalling Acronis, Daemon tools and STPD driver it was no BSODs, but today a can`t start Windows at all.
    I get 0x0000007B BSOD.
    I tried to change ICH SATA Control Mode in BIOS, but it didn`t help. Not IDE\RAID\AHCI
    Is safe mode with networking working?
    If so upload the new dumps
      My Computer


  6. Posts : 8
    Win 7 x64
    Thread Starter
       #6

    Got the dump from recovery mode, safe mode dont work.
      My Computer


  7. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #7

    Blastoderm said:
    Got the dump from recovery mode, safe mode dont work.
    The acronis driver is still the cause, it may have messed up your system

    Go to C:\Windows\System32, locate snapman.sys and rename it to snapman.sys.old

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: 0000000000000000, The exception code that was not handled
    Arg2: 0000000000000000, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.
    
    FAULTING_IP: 
    +0
    00000000`00000000 ??              ???
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  0000000000000000
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x1E
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff800032cf46e to fffff800032d7710
    
    STACK_TEXT:  
    fffff880`035fa878 fffff800`032cf46e : 00000000`00000000 fffff880`07f68202 fffff880`035fb080 fffff800`03304668 : nt!KeBugCheck
    fffff880`035fa880 fffff800`032fd40d : fffff800`034e5b7c fffff800`0341fea4 fffff800`03267000 fffff880`035fafe0 : nt!KiKernelCalloutExceptionHandler+0xe
    fffff880`035fa8b0 fffff800`03304a90 : fffff800`03426b34 fffff880`035fa928 fffff880`035fafe0 fffff800`03267000 : nt!RtlpExecuteHandlerForException+0xd
    fffff880`035fa8e0 fffff800`0330606a : fffff880`035fafe0 fffff880`035fb080 00000000`00000001 00000000`00000006 : nt!RtlDispatchException+0x410
    fffff880`035fafc0 fffff800`032e0610 : fffffa80`05f6e868 00000000`00000001 fffff880`00000000 00000000`00000000 : nt!RtlRaiseStatus+0x4e
    fffff880`035fb560 fffff880`01fdc089 : 00000000`00000000 fffffa80`00000001 fffff880`035d3180 fffff880`01fee100 : nt!KeReleaseMutant+0x260
    fffff880`035fb610 00000000`00000000 : fffffa80`00000001 fffff880`035d3180 fffff880`01fee100 fffffa80`0797c258 : snapman+0x19089
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    snapman+19089
    fffff880`01fdc089 ??              ???
    
    SYMBOL_STACK_INDEX:  6
    
    SYMBOL_NAME:  snapman+19089
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: snapman
    
    IMAGE_NAME:  snapman.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  45265d99
    
    FAILURE_BUCKET_ID:  X64_0x1E_snapman+19089
    
    BUCKET_ID:  X64_0x1E_snapman+19089
    
    Followup: MachineOwner
    ---------
      My Computer


  8. Posts : 8
    Win 7 x64
    Thread Starter
       #8

    Renamed, it didnt help
    And there is no new minidumps in windows/minidump

    Boot stops at classpnp.sys i think.
      My Computer


  9. Posts : 8
    Win 7 x64
    Thread Starter
       #9

    This is my ntbtlog.txt
      My Computer


  10. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #10
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 06:22.
Find Us