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Windows 7: 0x0000001E error

09 Mar 2011   #1

Win 7 x64
 
 
0x0000001E error

Hello!
0x0000001E error. Happens very randomly
Attached minidump file.
Please help!

My System SpecsSystem Spec
.

09 Mar 2011   #2

Windows 8.1 Pro x64
 
 

BSOD caused by the Acronis True Image Product Line, remove such product or update it to the latest version

Code:
BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+19089 )
information   Information

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.



Code:
sptd.sys        fffff880`01000000    fffff880`01127000    0x00127000    0x4bbd315c    08/04/2010 05:29:00
My System SpecsSystem Spec
09 Mar 2011   #3

Win 7 x64
 
 

Thanks, i`ll try it and report.
My System SpecsSystem Spec
.


10 Mar 2011   #4

Win 7 x64
 
 

Hi there! After uninstalling Acronis, Daemon tools and STPD driver it was no BSODs, but today a can`t start Windows at all.
I get 0x0000007B BSOD.
I tried to change ICH SATA Control Mode in BIOS, but it didn`t help. Not IDE\RAID\AHCI
My System SpecsSystem Spec
10 Mar 2011   #5

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by Blastoderm View Post
Hi there! After uninstalling Acronis, Daemon tools and STPD driver it was no BSODs, but today a can`t start Windows at all.
I get 0x0000007B BSOD.
I tried to change ICH SATA Control Mode in BIOS, but it didn`t help. Not IDE\RAID\AHCI
Is safe mode with networking working?
If so upload the new dumps
My System SpecsSystem Spec
10 Mar 2011   #6

Win 7 x64
 
 

Got the dump from recovery mode, safe mode dont work.
My System SpecsSystem Spec
10 Mar 2011   #7

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by Blastoderm View Post
Got the dump from recovery mode, safe mode dont work.
The acronis driver is still the cause, it may have messed up your system

Go to C:\Windows\System32, locate snapman.sys and rename it to snapman.sys.old

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+0
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800032cf46e to fffff800032d7710

STACK_TEXT:  
fffff880`035fa878 fffff800`032cf46e : 00000000`00000000 fffff880`07f68202 fffff880`035fb080 fffff800`03304668 : nt!KeBugCheck
fffff880`035fa880 fffff800`032fd40d : fffff800`034e5b7c fffff800`0341fea4 fffff800`03267000 fffff880`035fafe0 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`035fa8b0 fffff800`03304a90 : fffff800`03426b34 fffff880`035fa928 fffff880`035fafe0 fffff800`03267000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`035fa8e0 fffff800`0330606a : fffff880`035fafe0 fffff880`035fb080 00000000`00000001 00000000`00000006 : nt!RtlDispatchException+0x410
fffff880`035fafc0 fffff800`032e0610 : fffffa80`05f6e868 00000000`00000001 fffff880`00000000 00000000`00000000 : nt!RtlRaiseStatus+0x4e
fffff880`035fb560 fffff880`01fdc089 : 00000000`00000000 fffffa80`00000001 fffff880`035d3180 fffff880`01fee100 : nt!KeReleaseMutant+0x260
fffff880`035fb610 00000000`00000000 : fffffa80`00000001 fffff880`035d3180 fffff880`01fee100 fffffa80`0797c258 : snapman+0x19089


STACK_COMMAND:  kb

FOLLOWUP_IP: 
snapman+19089
fffff880`01fdc089 ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  snapman+19089

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: snapman

IMAGE_NAME:  snapman.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  45265d99

FAILURE_BUCKET_ID:  X64_0x1E_snapman+19089

BUCKET_ID:  X64_0x1E_snapman+19089

Followup: MachineOwner
---------
My System SpecsSystem Spec
10 Mar 2011   #8

Win 7 x64
 
 

Renamed, it didnt help
And there is no new minidumps in windows/minidump

Boot stops at classpnp.sys i think.
My System SpecsSystem Spec
10 Mar 2011   #9

Win 7 x64
 
 

This is my ntbtlog.txt
My System SpecsSystem Spec
11 Mar 2011   #10

Windows 8.1 Pro x64
 
 

My System SpecsSystem Spec
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