|09 Mar 2011||#1|
BSOD/freeze after sleep/hibernate
Dell Latitude D630
Windows 7 Ultimate x86
Every time after sleep or hibernate, it either freezes/hangs or BSOD crashes.
BSOD about 1/4 of the time, freeze/hang 3/4 of the time.
Usually runs okay for a short time immediately upon waking from sleep/hibernate, ranging from ~2 seconds to ~1 minute, with 5-10 seconds being most common.
Only been happening for about 1 or 2 weeks, and I can't think of anything that I changed immediately prior to it starting.
|My System Specs|
|10 Mar 2011||#2|
Perfmon reports issues with the Bonjour service and the iPod service. Please uninstall all Apple software from the system and see if that helps. Feel free to reinstall it after we're finished troubleshooting.
Perfmon reports issues with the Microsoft Security Essentials dynamic update drivers. Please uninstall and then reinstall Microsoft Security Essentials and see if that helps.
Only running the memory dumps from 2011, those from 2010 are from a long time ago and probably don't relate to this issue.
OLDER DRIVERS PRESENT IN THE DUMP FILES
- Please update these drivers from the device manufacturer's website - or uninstall/remove them from your system. Reference links included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:
VSTDPV3.SYS Wed Oct 15 20:32:04 2008 (48F68B84) VSTCNXT3.SYS Wed Oct 15 20:29:13 2008 (48F68AD9) amdxata.sys Fri Mar 19 12:19:01 2010 (4BA3A3F5) vmbus.sys Sat Nov 20 04:14:58 2010 (4CE79192) winhv.sys Sat Nov 20 03:38:15 2010 (4CE788F7) SCDEmu.SYS Mon Apr 12 04:44:34 2010 (4BC2DD72) MpFilter.sys Tue Sep 14 17:23:59 2010 (4C8FE7EF) VSTAZL3.SYS Wed Oct 15 20:30:03 2008 (48F68B0B) nvlddmkm.sys Fri Oct 08 02:52:05 2010 (4CAEBF95) nvBridge.kmd Fri Oct 08 02:50:24 2010 (4CAEBF30) netw5v32.sys Thu Mar 26 12:10:37 2009 (49CBA8FD) b57nd60x.sys Sun Apr 26 07:15:34 2009 (49F44256) Apfiltr.sys Mon Jun 25 05:53:10 2007 (467F9086) GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5) windrvr6.sys Wed Sep 02 08:14:07 2009 (4A9E618F) sniffer.sys Fri Feb 08 21:20:17 2002 (3C648761) MpNWMon.sys Tue Sep 14 17:23:50 2010 (4C8FE7E6) npf.sys Fri Jun 25 12:47:37 2010 (4C24DDA9) MpKslbfe09194.sys Tue Mar 30 22:06:14 2010 (4BB2AE16) NisDrvWFP.sys Tue Sep 14 17:24:12 2010 (4C8FE7FC) MpKsl47b1404c.sys Tue Mar 30 22:06:14 2010 (4BB2AE16)
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.
So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).
Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.
Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).
Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.
If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Delete these registry keys (works in XP, Vista, Win7): HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850 Debug session time: Wed Mar 9 13:36:08.105 2011 (UTC - 5:00) System Uptime: 0 days 2:05:22.040 Probably caused by : ntkrpamp.exe ( nt!KiTimerExpiration+138 ) DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0xA PROCESS_NAME: System FAILURE_BUCKET_ID: 0xA_nt!KiTimerExpiration+138 Bugcheck code 0000000A Arguments d40ef5fc 00000002 00000000 82ac9d76 BiosVersion = A16 BiosReleaseDate = 07/14/2009 SystemManufacturer = Dell Inc. SystemProductName = Latitude D630 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850 Debug session time: Sat Feb 26 20:17:40.884 2011 (UTC - 5:00) System Uptime: 0 days 1:43:16.820 Probably caused by : ntkrpamp.exe ( nt!KiSignalSynchronizationObject+15 ) DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0xA PROCESS_NAME: System FAILURE_BUCKET_ID: 0xA_nt!KiSignalSynchronizationObject+15 Bugcheck code 0000000A Arguments 00000000 00000002 00000000 82a94a1c BiosVersion = A16 BiosReleaseDate = 07/14/2009 SystemManufacturer = Dell Inc. SystemProductName = Latitude D630 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
|My System Specs|
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