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Windows 7: BSOD/freeze after sleep/hibernate

09 Mar 2011   #1

Windows 7 Ultimate x86
BSOD/freeze after sleep/hibernate

Dell Latitude D630
Windows 7 Ultimate x86

Every time after sleep or hibernate, it either freezes/hangs or BSOD crashes.
BSOD about 1/4 of the time, freeze/hang 3/4 of the time.
Usually runs okay for a short time immediately upon waking from sleep/hibernate, ranging from ~2 seconds to ~1 minute, with 5-10 seconds being most common.

Only been happening for about 1 or 2 weeks, and I can't think of anything that I changed immediately prior to it starting.


My System SpecsSystem Spec
10 Mar 2011   #2
Microsoft MVP


Perfmon reports issues with the Bonjour service and the iPod service. Please uninstall all Apple software from the system and see if that helps. Feel free to reinstall it after we're finished troubleshooting.

Perfmon reports issues with the Microsoft Security Essentials dynamic update drivers. Please uninstall and then reinstall Microsoft Security Essentials and see if that helps.

Only running the memory dumps from 2011, those from 2010 are from a long time ago and probably don't relate to this issue.

- Please update these drivers from the device manufacturer's website - or uninstall/remove them from your system. Reference links included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:

VSTDPV3.SYS       Wed Oct 15 20:32:04 2008 (48F68B84)
VSTCNXT3.SYS      Wed Oct 15 20:29:13 2008 (48F68AD9)
amdxata.sys       Fri Mar 19 12:19:01 2010 (4BA3A3F5)
vmbus.sys         Sat Nov 20 04:14:58 2010 (4CE79192)
winhv.sys         Sat Nov 20 03:38:15 2010 (4CE788F7)
SCDEmu.SYS        Mon Apr 12 04:44:34 2010 (4BC2DD72)
MpFilter.sys      Tue Sep 14 17:23:59 2010 (4C8FE7EF)
VSTAZL3.SYS       Wed Oct 15 20:30:03 2008 (48F68B0B)
nvlddmkm.sys      Fri Oct 08 02:52:05 2010 (4CAEBF95)
nvBridge.kmd      Fri Oct 08 02:50:24 2010 (4CAEBF30)
netw5v32.sys      Thu Mar 26 12:10:37 2009 (49CBA8FD)
b57nd60x.sys      Sun Apr 26 07:15:34 2009 (49F44256)
Apfiltr.sys       Mon Jun 25 05:53:10 2007 (467F9086)
GEARAspiWDM.sys   Mon May 18 08:16:53 2009 (4A1151B5)
windrvr6.sys      Wed Sep 02 08:14:07 2009 (4A9E618F)
sniffer.sys       Fri Feb 08 21:20:17 2002 (3C648761)
MpNWMon.sys       Tue Sep 14 17:23:50 2010 (4C8FE7E6)
npf.sys           Fri Jun 25 12:47:37 2010 (4C24DDA9)
MpKslbfe09194.sys Tue Mar 30 22:06:14 2010 (4BB2AE16)
NisDrvWFP.sys     Tue Sep 14 17:24:12 2010 (4C8FE7FC)
MpKsl47b1404c.sys Tue Mar 30 22:06:14 2010 (4BB2AE16)
If fixing the above drivers doesn't work (especially the one from 2002), then please run Driver Verifier according to these directions:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users

Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Debug session time: Wed Mar  9 13:36:08.105 2011 (UTC - 5:00)
System Uptime: 0 days 2:05:22.040
Probably caused by : ntkrpamp.exe ( nt!KiTimerExpiration+138 )
FAILURE_BUCKET_ID:  0xA_nt!KiTimerExpiration+138
Bugcheck code 0000000A
Arguments d40ef5fc 00000002 00000000 82ac9d76
BiosVersion = A16
BiosReleaseDate = 07/14/2009
SystemManufacturer = Dell Inc.
SystemProductName = Latitude D630                   
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Debug session time: Sat Feb 26 20:17:40.884 2011 (UTC - 5:00)
System Uptime: 0 days 1:43:16.820
Probably caused by : ntkrpamp.exe ( nt!KiSignalSynchronizationObject+15 )
FAILURE_BUCKET_ID:  0xA_nt!KiSignalSynchronizationObject+15
Bugcheck code 0000000A
Arguments 00000000 00000002 00000000 82a94a1c
BiosVersion = A16
BiosReleaseDate = 07/14/2009
SystemManufacturer = Dell Inc.
SystemProductName = Latitude D630                   
My System SpecsSystem Spec

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