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Windows 7: sims 3 crashing

09 Mar 2011   #1
klo103

windows 7 home premium 64 bit
 
 
sims 3 crashing

I have windows 7 64 bit home premium.
I just got the Sims 3 and it is crashing in the middle of installation. It gives me the BSOD that says an error has been detected and it is restarting to prevent damage. Then it does a physical memory dump.
Then it restarts and as soon as I run the CD (doesnt even make it to installation screens). I get the BSOD with the same message.

I have updated to run a SP1, and done all recommended and optional updates to windows 7.
I have run a system requirements check with EA Games website, and my laptop does meet all the requirements for the game to run.

Help?


My System SpecsSystem Spec
.

09 Mar 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

http://www.sevenforums.com/crashes-d...tructions.html

Follow those directions, once we have a copy of the dump file and system log it'll be a lot easier to help.
My System SpecsSystem Spec
09 Mar 2011   #3
klo103

windows 7 home premium 64 bit
 
 

x86 (32-bit) or x64 ? 64
- the original installed OS on the system? yes the original OS is still on this system

- an OEM or full retail version? OEM
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? around a year old
- What is the age of OS installation (have you re-installed the OS?) I have not reinstalled, so about a year
My System SpecsSystem Spec
.


09 Mar 2011   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

intel graphics aren't the best to begin with but let's start by updating the chipset drivers.
These should be appropriate if you infact have a toshiba l505 model with the gma 4400m graphics package.

http://downloadcenter.intel.com/Deta...amily&lang=eng
My System SpecsSystem Spec
09 Mar 2011   #5
klo103

windows 7 home premium 64 bit
 
 

I downloaded, unzipped, went to setup and it says my system doesn't meet the minimum requirements for the software.
My System SpecsSystem Spec
09 Mar 2011   #6
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Uninstall Daemon Tools/Alcohol 120%. As they are a known cause of BSOD w/ Win 7. Once you're done, use this SPTD uninstaller: DuplexSecure - Downloads
My System SpecsSystem Spec
09 Mar 2011   #7
klo103

windows 7 home premium 64 bit
 
 

daemon tools lite and sptd both uninstalled
My System SpecsSystem Spec
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 sims 3 crashing




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