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Windows 7: hpdv6-3151ee


10 Mar 2011   #1

windows7 home basic 64 bit
 
 
hpdv6-3151ee

Windows 7 home premium 64 bit OEM VERSION
processor i5
vga ati -

m/c intermittent bluescreen -
operating system still not formated --



My System SpecsSystem Spec
.

10 Mar 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Code:
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: e2bfa938, memory referenced
Arg2: 000000ff, IRQL
Arg3: 00000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 82ac93ff, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82bac718
Unable to read MiSystemVaType memory at 82b8c160
 e2bfa938 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!PoIdle+1a0
82ac93ff 0119            add     dword ptr [ecx],ebx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  82b6ac2c -- (.trap 0xffffffff82b6ac2c)
ErrCode = 00000002
eax=e2bfa910 ebx=00002a55 ecx=e2bfa938 edx=0000378b esi=00000000 edi=82b6dd20
eip=82ac93ff esp=82b6aca0 ebp=82b6ad20 iopl=0         nv up di pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010046
nt!PoIdle+0x1a0:
82ac93ff 0119            add     dword ptr [ecx],ebx  ds:0023:e2bfa938=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82ac93ff to 82a8a81b

STACK_TEXT:  
82b6ac2c 82ac93ff badb0d00 0000378b 00000002 nt!KiTrap0E+0x2cf
82b6ad20 82aac14d 00000000 0000000e 00000000 nt!PoIdle+0x1a0
82b6ad24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0xd


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!PoIdle+1a0
82ac93ff 0119            add     dword ptr [ecx],ebx

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!PoIdle+1a0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4cc78ed4

FAILURE_BUCKET_ID:  0xA_nt!PoIdle+1a0

BUCKET_ID:  0xA_nt!PoIdle+1a0

Followup: MachineOwner
---------
This usually indicates a bad driver.
Or possible interference by a third party antivirus/firewall application.

For the moment remove / disable kapersky to see if it alleviates the problem.

It's not that common but it has been known to give certain system configurations trouble.

You have several drivers that could be updated, but they aren't specifically pre-win 7 or outdated.

For the time being I'm going to keep my recommendation at removing kapersky you can temporarily use MSE in the meantime. It's not nearly as robust as kapersky but it's also much less likely to cause you any problems.
http://www.microsoft.com/security_essentials/

If it does turn out to be kapersky, we can offer better alternative suggestions down the road.

Driver dump follows:
Code:
80b98000 80ba0000   kdcom    kdcom.dll    Mon Jul 13 20:08:58 2009 (4A5BDAAA)
82a0d000 82a44000   hal      halmacpi.dll Mon Jul 13 18:11:03 2009 (4A5BBF07)
82a44000 82e54000   nt       ntkrpamp.exe Tue Oct 26 21:30:44 2010 (4CC78ED4)
89e1e000 89e96000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 20:06:41 2009 (4A5BDA21)
89e96000 89ea7000   PSHED    PSHED.dll    Mon Jul 13 20:09:36 2009 (4A5BDAD0)
89ea7000 89eaf000   BOOTVID  BOOTVID.dll  Mon Jul 13 20:04:34 2009 (4A5BD9A2)
89eaf000 89ef1000   CLFS     CLFS.SYS     Mon Jul 13 18:11:10 2009 (4A5BBF0E)
89ef1000 89f9c000   CI       CI.dll       Mon Jul 13 20:09:28 2009 (4A5BDAC8)
89f9c000 89fd0000   fltmgr   fltmgr.sys   Mon Jul 13 18:11:13 2009 (4A5BBF11)
89fd0000 89fe1000   fileinfo fileinfo.sys Mon Jul 13 18:21:51 2009 (4A5BC18F)
8a000000 8a023000   ataport  ataport.SYS  Mon Jul 13 18:11:18 2009 (4A5BBF16)
8a023000 8a02d000   msahci   msahci.sys   Mon Jul 13 18:45:50 2009 (4A5BC72E)
8a02d000 8a03b000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 18:11:15 2009 (4A5BBF13)
8a03e000 8a0af000   Wdf01000 Wdf01000.sys Mon Jul 13 18:11:36 2009 (4A5BBF28)
8a0af000 8a0bd000   WDFLDR   WDFLDR.SYS   Mon Jul 13 18:11:25 2009 (4A5BBF1D)
8a0bd000 8a105000   ACPI     ACPI.sys     Mon Jul 13 18:11:11 2009 (4A5BBF0F)
8a105000 8a10e000   WMILIB   WMILIB.SYS   Mon Jul 13 18:11:22 2009 (4A5BBF1A)
8a10e000 8a116000   msisadrv msisadrv.sys Mon Jul 13 18:11:09 2009 (4A5BBF0D)
8a116000 8a140000   pci      pci.sys      Mon Jul 13 18:11:16 2009 (4A5BBF14)
8a140000 8a14b000   vdrvroot vdrvroot.sys Mon Jul 13 18:46:19 2009 (4A5BC74B)
8a14b000 8a15c000   partmgr  partmgr.sys  Mon Jul 13 18:11:35 2009 (4A5BBF27)
8a15c000 8a164000   compbatt compbatt.sys Mon Jul 13 18:19:18 2009 (4A5BC0F6)
8a164000 8a16f000   BATTC    BATTC.SYS    Mon Jul 13 18:19:15 2009 (4A5BC0F3)
8a16f000 8a17f000   volmgr   volmgr.sys   Mon Jul 13 18:11:25 2009 (4A5BBF1D)
8a17f000 8a1ca000   volmgrx  volmgrx.sys  Mon Jul 13 18:11:41 2009 (4A5BBF2D)
8a1ca000 8a1e0000   mountmgr mountmgr.sys Mon Jul 13 18:11:27 2009 (4A5BBF1F)
8a1e0000 8a1e9000   atapi    atapi.sys    Mon Jul 13 18:11:15 2009 (4A5BBF13)
8a1e9000 8a1f2000   amdxata  amdxata.sys  Tue May 19 12:57:35 2009 (4A12F30F)
8a200000 8a218000   rasl2tp  rasl2tp.sys  Mon Jul 13 18:54:33 2009 (4A5BC939)
8a219000 8a348000   Ntfs     Ntfs.sys     Mon Jul 13 18:12:05 2009 (4A5BBF45)
8a348000 8a373000   msrpc    msrpc.sys    Mon Jul 13 18:11:59 2009 (4A5BBF3F)
8a373000 8a386000   ksecdd   ksecdd.sys   Mon Jul 13 18:11:56 2009 (4A5BBF3C)
8a386000 8a3e3000   cng      cng.sys      Mon Jul 13 18:32:55 2009 (4A5BC427)
8a3e3000 8a3f1000   pcw      pcw.sys      Mon Jul 13 18:11:10 2009 (4A5BBF0E)
8a3f1000 8a3fa000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 18:11:14 2009 (4A5BBF12)
8a400000 8a412000   AgileVpn AgileVpn.sys Mon Jul 13 18:55:00 2009 (4A5BC954)
8a412000 8a41d000   ndistapi ndistapi.sys Mon Jul 13 18:54:24 2009 (4A5BC930)
8a420000 8a4d7000   ndis     ndis.sys     Mon Jul 13 18:12:24 2009 (4A5BBF58)
8a4d7000 8a515000   NETIO    NETIO.SYS    Mon Jul 13 18:12:35 2009 (4A5BBF63)
8a515000 8a53a000   ksecpkg  ksecpkg.sys  Thu Dec 10 22:04:22 2009 (4B21C4C6)
8a53a000 8a567000   rdyboost rdyboost.sys Mon Jul 13 18:22:02 2009 (4A5BC19A)
8a567000 8a5e7000   klif     klif.sys     Fri May 07 03:23:55 2010 (4BE3CE1B)
8a5e7000 8a5f4000   CompositeBus CompositeBus.sys Mon Jul 13 18:45:26 2009 (4A5BC716)
8a600000 8a60c000   vga      vga.sys      Mon Jul 13 18:25:50 2009 (4A5BC27E)
8a60c000 8a61e000   intelppm intelppm.sys Mon Jul 13 18:11:03 2009 (4A5BBF07)
8a61e000 8a767000   tcpip    tcpip.sys    Sun Jun 13 22:36:59 2010 (4C15A3DB)
8a767000 8a798000   fwpkclnt fwpkclnt.sys Mon Jul 13 18:12:03 2009 (4A5BBF43)
8a798000 8a7a0380   vmstorfl vmstorfl.sys Mon Jul 13 18:28:44 2009 (4A5BC32C)
8a7a1000 8a7a9000   wd       wd.sys       Mon Jul 13 18:11:31 2009 (4A5BBF23)
8a7a9000 8a7e8000   volsnap  volsnap.sys  Mon Jul 13 18:11:34 2009 (4A5BBF26)
8a7e8000 8a7f0000   spldr    spldr.sys    Mon May 11 11:13:47 2009 (4A084EBB)
8a7f0000 8a800000   mup      mup.sys      Mon Jul 13 18:14:14 2009 (4A5BBFC6)
8a800000 8a807000   Beep     Beep.SYS     Mon Jul 13 18:45:00 2009 (4A5BC6FC)
8a809000 8ad2b000   kl1      kl1.sys      Thu May 06 15:00:06 2010 (4BE31FC6)
8ad2b000 8ad33000   hwpolicy hwpolicy.sys Mon Jul 13 18:11:01 2009 (4A5BBF05)
8ad33000 8ad3c000   hpdskflt hpdskflt.sys Wed Jul 08 13:40:00 2009 (4A54E800)
8ad3c000 8ad6e000   fvevol   fvevol.sys   Fri Sep 25 21:24:21 2009 (4ABD7B55)
8ad6e000 8ad7f000   disk     disk.sys     Mon Jul 13 18:11:28 2009 (4A5BBF20)
8ad7f000 8ada4000   CLASSPNP CLASSPNP.SYS Mon Jul 13 18:11:20 2009 (4A5BBF18)
8add7000 8adf6000   cdrom    cdrom.sys    Mon Jul 13 18:11:24 2009 (4A5BBF1C)
8adf6000 8adfd000   Null     Null.SYS     Mon Jul 13 18:11:12 2009 (4A5BBF10)
8d21a000 8d27e000   bthport  bthport.sys  Mon Jul 13 18:51:30 2009 (4A5BC882)
8d27e000 8d27f700   USBD     USBD.SYS     Mon Jul 13 18:51:05 2009 (4A5BC869)
8d280000 8d297000   usbccgp  usbccgp.sys  Mon Jul 13 18:51:31 2009 (4A5BC883)
8d297000 8d2bab80   usbvideo usbvideo.sys Wed Mar 03 22:04:40 2010 (4B8F3158)
8d2c6000 8d2e1000   luafv    luafv.sys    Mon Jul 13 18:15:44 2009 (4A5BC020)
8d2e1000 8d305000   rfcomm   rfcomm.sys   Mon Jul 13 18:51:41 2009 (4A5BC88D)
8d305000 8d312000   BthEnum  BthEnum.sys  Mon Jul 13 18:51:35 2009 (4A5BC887)
8d312000 8d32d000   bthpan   bthpan.sys   Mon Jul 13 18:51:43 2009 (4A5BC88F)
8d32d000 8d33d000   lltdio   lltdio.sys   Mon Jul 13 18:53:18 2009 (4A5BC8EE)
8d33d000 8d383000   nwifi    nwifi.sys    Mon Jul 13 18:51:59 2009 (4A5BC89F)
8d383000 8d393000   ndisuio  ndisuio.sys  Mon Jul 13 18:53:51 2009 (4A5BC90F)
8d393000 8d3a6000   rspndr   rspndr.sys   Mon Jul 13 18:53:20 2009 (4A5BC8F0)
8d3a6000 8d3af000   vwifimp  vwifimp.sys  Mon Jul 13 18:52:09 2009 (4A5BC8A9)
8d3af000 8d3fe000   srv2     srv2.sys     Thu Aug 26 22:30:45 2010 (4C773165)
8fa00000 8fa0a000   mssmbios mssmbios.sys Mon Jul 13 18:19:25 2009 (4A5BC0FD)
8fa0a000 8fa16000   discache discache.sys Mon Jul 13 18:24:04 2009 (4A5BC214)
8fa16000 8fa2e000   i8042prt i8042prt.sys Mon Jul 13 18:11:23 2009 (4A5BBF1B)
8fa2e000 8fa37000   wmiacpi  wmiacpi.sys  Mon Jul 13 18:19:16 2009 (4A5BC0F4)
8fa38000 8fa59000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 18:25:49 2009 (4A5BC27D)
8fa59000 8fa66000   watchdog watchdog.sys Mon Jul 13 18:24:10 2009 (4A5BC21A)
8fa66000 8fa6e000   RDPCDD   RDPCDD.sys   Mon Jul 13 19:01:40 2009 (4A5BCAE4)
8fa6e000 8fa76000   rdpencdd rdpencdd.sys Mon Jul 13 19:01:39 2009 (4A5BCAE3)
8fa76000 8fa7e000   rdprefmp rdprefmp.sys Mon Jul 13 19:01:41 2009 (4A5BCAE5)
8fa7e000 8fa89000   Msfs     Msfs.SYS     Mon Jul 13 18:11:26 2009 (4A5BBF1E)
8fa89000 8fa97000   Npfs     Npfs.SYS     Mon Jul 13 18:11:31 2009 (4A5BBF23)
8fa97000 8faae000   tdx      tdx.sys      Mon Jul 13 18:12:10 2009 (4A5BBF4A)
8faae000 8fab9000   TDI      TDI.SYS      Mon Jul 13 18:12:12 2009 (4A5BBF4C)
8fab9000 8fb13000   afd      afd.sys      Mon Jul 13 18:12:34 2009 (4A5BBF62)
8fb13000 8fb45000   netbt    netbt.sys    Mon Jul 13 18:12:18 2009 (4A5BBF52)
8fb45000 8fb4c000   wfplwf   wfplwf.sys   Mon Jul 13 18:53:51 2009 (4A5BC90F)
8fb4c000 8fb6b000   pacer    pacer.sys    Mon Jul 13 18:53:58 2009 (4A5BC916)
8fb6b000 8fb7c000   vwififlt vwififlt.sys Mon Jul 13 18:52:03 2009 (4A5BC8A3)
8fb7c000 8fb84000   klim6    klim6.sys    Thu Apr 22 10:07:20 2010 (4BD06628)
8fb84000 8fb92000   netbios  netbios.sys  Mon Jul 13 18:53:54 2009 (4A5BC912)
8fb92000 8fba5000   wanarp   wanarp.sys   Mon Jul 13 18:55:02 2009 (4A5BC956)
8fba5000 8fbb5000   termdd   termdd.sys   Mon Jul 13 19:01:35 2009 (4A5BCADF)
8fbb5000 8fbf6000   rdbss    rdbss.sys    Mon Jul 13 18:14:26 2009 (4A5BBFD2)
8fbf6000 8fc00000   nsiproxy nsiproxy.sys Mon Jul 13 18:12:08 2009 (4A5BBF48)
90000000 9000b000   Accelerometer Accelerometer.sys Wed Jul 08 13:40:00 2009 (4A54E800)
9000e000 90072000   csc      csc.sys      Mon Jul 13 18:15:08 2009 (4A5BBFFC)
90072000 9008a000   dfsc     dfsc.sys     Mon Jul 13 18:14:16 2009 (4A5BBFC8)
9008a000 90098000   blbdrive blbdrive.sys Mon Jul 13 18:23:04 2009 (4A5BC1D8)
90098000 900b9000   tunnel   tunnel.sys   Mon Jul 13 18:54:03 2009 (4A5BC91B)
900b9000 900f2000   atikmpag atikmpag.sys Mon Jun 21 20:23:54 2010 (4C2010AA)
900f2000 9013d000   USBPORT  USBPORT.SYS  Mon Jul 13 18:51:13 2009 (4A5BC871)
9013d000 901c6000   netr28   netr28.sys   Wed Feb 25 20:56:57 2009 (49A604F9)
901c6000 901eb000   Rt86win7 Rt86win7.sys Thu Feb 26 03:04:22 2009 (49A65B16)
901eb000 901f8000   mouclass mouclass.sys Mon Jul 13 18:11:15 2009 (4A5BBF13)
90200000 9020f000   usbehci  usbehci.sys  Mon Jul 13 18:51:14 2009 (4A5BC872)
9020f000 90218000   klmouflt klmouflt.sys Mon Nov 02 10:26:08 2009 (4AEF0820)
90218000 9021b700   CmBatt   CmBatt.sys   Mon Jul 13 18:19:18 2009 (4A5BC0F6)
90221000 907c4000   atikmdag atikmdag.sys Mon Jun 21 20:45:28 2010 (4C2015B8)
907c4000 907fd000   dxgmms1  dxgmms1.sys  Wed Feb 02 21:34:49 2011 (4D4A2259)
90c00000 90c1f000   HDAudBus HDAudBus.sys Mon Jul 13 18:50:55 2009 (4A5BC85F)
90c1f000 90c29080   HECI     HECI.sys     Thu Sep 17 14:54:12 2009 (4AB293E4)
90c2a000 90c34000   vwifibus vwifibus.sys Mon Jul 13 18:52:02 2009 (4A5BC8A2)
90c36000 91512000   igdpmd32 igdpmd32.sys Wed Jun 02 11:37:38 2010 (4C0688D2)
91512000 9153c000   fastfat  fastfat.SYS  Mon Jul 13 18:14:01 2009 (4A5BBFB9)
9153c000 915f3000   dxgkrnl  dxgkrnl.sys  Mon Nov 01 21:37:53 2010 (4CCF7981)
915f3000 91600000   kbdclass kbdclass.sys Mon Jul 13 18:11:15 2009 (4A5BBF13)
95600000 95612000   BTHUSB   BTHUSB.sys   Mon Jul 13 18:51:36 2009 (4A5BC888)
9561a000 9563c000   ndiswan  ndiswan.sys  Mon Jul 13 18:54:34 2009 (4A5BC93A)
9563c000 95654000   raspppoe raspppoe.sys Mon Jul 13 18:54:53 2009 (4A5BC94D)
95654000 9566b000   raspptp  raspptp.sys  Mon Jul 13 18:54:47 2009 (4A5BC947)
9566b000 95682000   rassstp  rassstp.sys  Mon Jul 13 18:54:57 2009 (4A5BC951)
95682000 9568c000   rdpbus   rdpbus.sys   Mon Jul 13 19:02:40 2009 (4A5BCB20)
9568c000 9568d380   swenum   swenum.sys   Mon Jul 13 18:45:08 2009 (4A5BC704)
9568e000 956c2000   ks       ks.sys       Wed Mar 03 21:57:52 2010 (4B8F2FC0)
956c2000 956d0000   umbus    umbus.sys    Mon Jul 13 18:51:38 2009 (4A5BC88A)
956d0000 95714000   usbhub   usbhub.sys   Mon Jul 13 18:52:06 2009 (4A5BC8A6)
95714000 95725000   NDProxy  NDProxy.SYS  Mon Jul 13 18:54:27 2009 (4A5BC933)
95725000 95775000   HdAudio  HdAudio.sys  Mon Jul 13 18:51:46 2009 (4A5BC892)
95775000 957a4000   portcls  portcls.sys  Mon Jul 13 18:51:00 2009 (4A5BC864)
957a4000 957bd000   drmk     drmk.sys     Mon Jul 13 19:36:05 2009 (4A5BD2F5)
957bd000 957c7000   Dxapi    Dxapi.sys    Mon Jul 13 18:25:25 2009 (4A5BC265)
957c7000 957d4000   crashdmp crashdmp.sys Mon Jul 13 18:45:50 2009 (4A5BC72E)
957d4000 957df000   dump_dumpata dump_dumpata.sys Mon Jul 13 18:11:16 2009 (4A5BBF14)
957df000 957e9000   dump_msahci dump_msahci.sys Mon Jul 13 18:45:50 2009 (4A5BC72E)
957e9000 957fa000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 18:12:47 2009 (4A5BBF6F)
96e60000 96e7e000   cdd      cdd.dll      unavailable (00000000)
96f80000 971cb000   win32k   win32k.sys   unavailable (00000000)
971e0000 971e9000   TSDDD    TSDDD.dll    unavailable (00000000)
98800000 98821000   srvnet   srvnet.sys   Thu Aug 26 22:30:39 2010 (4C77315F)
98821000 9882e000   tcpipreg tcpipreg.sys Mon Jul 13 18:54:14 2009 (4A5BC926)
98832000 988b7000   HTTP     HTTP.sys     Mon Jul 13 18:12:53 2009 (4A5BBF75)
988b7000 988d0000   bowser   bowser.sys   Mon Jul 13 18:14:21 2009 (4A5BBFCD)
988d0000 988e2000   mpsdrv   mpsdrv.sys   Mon Jul 13 18:52:52 2009 (4A5BC8D4)
988e2000 98905000   mrxsmb   mrxsmb.sys   Sat Feb 27 01:32:02 2010 (4B88CA72)
98905000 98940000   mrxsmb10 mrxsmb10.sys Sat Feb 27 01:32:21 2010 (4B88CA85)
98940000 9895b000   mrxsmb20 mrxsmb20.sys Sat Feb 27 01:32:11 2010 (4B88CA7B)
9895b000 989f2000   peauth   peauth.sys   Mon Jul 13 19:35:44 2009 (4A5BD2E0)
989f2000 989fc000   secdrv   secdrv.SYS   Wed Sep 13 08:18:32 2006 (45080528)
ab00c000 ab05d000   srv      srv.sys      Thu Aug 26 22:31:26 2010 (4C77318E)
ab05d000 ab068000   monitor  monitor.sys  Mon Jul 13 18:25:58 2009 (4A5BC286)
ab068000 ab0d2000   spsys    spsys.sys    Mon May 11 11:37:10 2009 (4A085436)

Unloaded modules:
8d2bb000 8d2c6000   monitor.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000B000
9895b000 98973000   parport.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00018000
8ada4000 8adb1000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000D000
8adb1000 8adbc000   dump_pciidex
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000B000
8adbc000 8adc6000   dump_msahci.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000A000
8adc6000 8add7000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00011000
8fe16000 90338000   kl2.sys 
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00522000
My System SpecsSystem Spec
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