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Windows 7: Random Crash when doing nothing in particular


10 Mar 2011   #1

Windows 7 Ultimate 64bit
 
 
Random Crash when doing nothing in particular

Hello,

I registered on this forum to see if I could get some help with my machine as it is really frustrating me. The warranty has ran out, and my computer skills are mediocre so hopefully some computer wizards can give me some pointers.

Anyways, I get this bluescreen message when in the OS. Usually I dont do anything special. I have this minidump that Im attaching.

Any suggestions what I could be dealing with? I have ran memtest for like 20 passes with no single errors...

cheers

My System SpecsSystem Spec
.

10 Mar 2011   #2
Microsoft MVP

 
 

No specific cause is pointed out by this single memory dump. Please provide us with the info listed here: http://www.sevenforums.com/crashes-d...tructions.html

Please visit Windows Update and get all updates for your system. Then select the Important Updates and get Service Pack 1.

OLDER DRIVERS PRESENT IN THE DUMP FILES
- Please update these drivers from the device manufacturer's website - or uninstall/remove them from your system. Reference links included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:
Quote:
Code:

iaStorV.sys       Wed Apr 08 12:57:17 2009 (49DCD76D)
amdxata.sys       Tue May 19 13:56:59 2009 (4A12F2EB)
hpdskflt.sys      Fri Jul 16 11:02:38 2010 (4C40748E)
dump_iaStorV.sys  Wed Apr 08 12:57:17 2009 (49DCD76D)
ElbyCDIO.sys      Thu Dec 16 17:58:13 2010 (4D0A9985)
SynTP.sys         Tue Oct 20 21:46:35 2009 (4ADE67FB)
atikmpag.sys      Tue Mar 02 22:07:33 2010 (4B8DD275)
AtiHdmi.sys       Thu Jan 28 20:03:36 2010 (4B6233E8)
atipmdag.sys      Tue Mar 02 22:47:08 2010 (4B8DDBBC)
Accelerometer.sys Fri Jul 16 11:02:38 2010 (4C40748E)
NETw5s64.sys      Wed Jan 13 11:37:13 2010 (4B4DF6B9)
L1C62x64.sys      Wed Apr 01 01:09:17 2009 (49D2F6FD)
HpqKbFiltr.sys    Wed Apr 29 09:48:30 2009 (49F85AAE)
stwrt64.sys       Tue Oct 20 11:42:09 2009 (4ADDDA51)
acpials.sys       Mon Jul 13 20:00:24 2009 (4A5BCA98)
WibuKey64.sys     Thu Dec 03 12:17:38 2009 (4B17F2B2)
hiber_iaStorV.sys Wed Apr 08 12:57:17 2009 (49DCD76D)
hiber_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)

http://www.carrona.org/dvrref.html#iaStorV.sys
http://www.carrona.org/dvrref.html#amdxata.sys
http://www.carrona.org/dvrref.html#hpdskflt.sys
http://www.carrona.org/dvrref.html#dump_iaStorV.sys
http://www.carrona.org/dvrref.html#ElbyCDIO.sys
http://www.carrona.org/dvrref.html#SynTP.sys
http://www.carrona.org/dvrref.html#atikmpag.sys
http://www.carrona.org/dvrref.html#AtiHdmi.sys
http://www.carrona.org/dvrref.html#atipmdag.sys
http://www.carrona.org/dvrref.html#Accelerometer.sys
http://www.carrona.org/dvrref.html#NETw5s64.sys
http://www.carrona.org/dvrref.html#L1C62x64.sys
http://www.carrona.org/dvrref.html#HpqKbFiltr.sys
http://www.carrona.org/dvrref.html#stwrt64.sys
http://www.carrona.org/dvrref.html#hiber_dumpfve.sys
While waiting for a reply, please run Driver Verifier according to these instructions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Windows 7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Mar  9 14:04:50.448 2011 (UTC - 5:00)
System Uptime: 0 days 7:48:34.618
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
BUGCHECK_STR:  0x4E_99
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount+4c
Bugcheck code 0000004E
Arguments 00000000`00000099 00000000`0036043e 00000000`00000000 00000000`003603be
BiosVersion = F.2B
BiosReleaseDate = 10/12/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Envy 15 Notebook PC
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My System SpecsSystem Spec
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 Random Crash when doing nothing in particular




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