Hello! I have a problem that started a few weeks ago and seems to be getting worse. In about 30% of the startups the computer becomes frozen, with a black screen, without a cursor or anything. This happens just before the blue "welcome" screen should appear.
After reboot, the computer starts up fine, or freezes again. Sometimes I have to try 3 times before I get it working.
I have tried updating windows, updating several drivers, but I'm at a loss. I have called Packard Bell and they gave me the standard "restore factory settings"(which is essentially format C:/) solution, but I would like to try something else before I do that.
Please let me know what information you need about this system.
Thank you for your time