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Windows 7: Problem Event Name: Bluescreen


10 Mar 2011   #1

Windows 7 64 bit
 
 
Problem Event Name: Bluescreen

I recently got a windows update, and afterwards I keep on getting this error. Sometimes my computer just keeps on restarting itself, and every third time or so I'll be able to get online. I uploaded the dmp files, I think that's all you need?

My System SpecsSystem Spec
.

10 Mar 2011   #2

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Can I please have your model number & brand and/or system specs?
My System SpecsSystem Spec
10 Mar 2011   #3

Windows 7 64 bit
 
 

Hmmmmm it's a Gateway laptop - NV53
64bit Home Premium
AMD Athlan II Dual-Core M300 2.00 GHz
4.00 (3.75GB) RAM
Sorry, anything else?
My System SpecsSystem Spec
.


10 Mar 2011   #4

Windows 7 Ultimate x86 SP1
 
 

Hi,
I would suggest you to uninstall McAfee and ThreatFire (PC Tools) then replace them with MSE.
Then we'll see if the problem persist.
http://www.microsoft.com/security_essentials/

Also install / update Windows SP1.

Code:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`0325e000 PsLoadedModuleList = 0xfffff800`0349be50
Debug session time: Thu Mar 10 18:05:03.665 2011 (GMT-8)
System Uptime: 0 days 0:02:51.615
Loading Kernel Symbols
...............................................................
................................................................
.................................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa800567e440, fffffa800567e720, fffff800035d72d0}

Probably caused by : csrss.exe

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800567e440, Terminating object
Arg3: fffffa800567e720, Process image file name
Arg4: fffff800035d72d0, Explanatory message (ascii)

Debugging Details:
------------------


PROCESS_OBJECT: fffffa800567e440

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

BUGCHECK_STR:  0xF4_IOERR

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`07fe4b08 fffff800`0365af62 : 00000000`000000f4 00000000`00000003 fffffa80`0567e440 fffffa80`0567e720 : nt!KeBugCheckEx
fffff880`07fe4b10 fffff800`03602a23 : ffffffff`ffffffff fffffa80`0542a570 fffffa80`0567e440 fffffa80`0567e440 : nt!PspCatchCriticalBreak+0x92
fffff880`07fe4b50 fffff800`0358a90c : ffffffff`ffffffff 00000000`00000001 fffffa80`0567e440 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17666
fffff880`07fe4ba0 fffff800`032cd993 : fffffa80`0567e440 fffff880`c0000006 00000000`00b5fac0 fffffa80`0542a570 : nt!NtTerminateProcess+0x20c
fffff880`07fe4c20 00000000`7711f97a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00b5c318 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7711f97a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe

BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe

Followup: MachineOwner
---------
My System SpecsSystem Spec
10 Mar 2011   #5

Windows 7 64 bit
 
 

Hmmm... It's bad to get MSE with those two already installed right? As of right now I have to have those to programs installed on my computer, because their required to get internet here at college. I'll try the update and see how that works out though.
My System SpecsSystem Spec
10 Mar 2011   #6

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Two AVs just lead to conflicts, system instability, performance drops, etc...
I'd stick with MSE - MSE does not cause BSOD that often...
My System SpecsSystem Spec
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 Problem Event Name: Bluescreen




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