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Windows 7: Win 7 crashes

11 Mar 2011   #1

Windows 7 Ultimate 32 bit
 
 
Win 7 crashes

Win 7 Ultimate 32 bit retail

Approx one year old install

Approx 3 year old system, previously vista

Fairly regular, freezes/shutdowns with kernel power event ID 41 (63) errors in event viewer

Any help much appreciated


My System SpecsSystem Spec
.

11 Mar 2011   #2

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Hello,
AVG including Identity Protection needs to be removed. Run this removal tool when AVG is removed: AVG - Download tools
Replace with MSE please: http://www.microsoft.com/security_essentials/

Dump is blaming hardware...
information   Information
RAM: RAM - Test with Memtest86+
Run for at least 7 passes (6-8 hours)

Graphics Card: Video Card - Stress Test with Furmark

Processor: CPU - Stress Test with Prime95
Run Blend and Small FFTs Tests
Use Speedfan to monitor your temperatures


Regards...
Dean
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {881b04c7, 2, 1, 82b04deb}

Probably caused by : hardware ( nt!PpmPerfSelectProcessorState+1c )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 881b04c7, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 82b04deb, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82b7a718
Unable to read MiSystemVaType memory at 82b5a160
 881b04c7 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!PpmPerfSelectProcessorState+1c
82b04deb d2747d8b        sal     byte ptr [ebp+edi*2-75h],cl

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  82b38a70 -- (.trap 0xffffffff82b38a70)
ErrCode = 00000002
eax=854c31d0 ebx=82b45280 ecx=fffffffe edx=82b3a300 esi=00000002 edi=82b3bd20
eip=82b04deb esp=82b38ae4 ebp=82b38afc iopl=0         nv up ei ng nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010282
nt!PpmPerfSelectProcessorState+0x1c:
82b04deb d2747d8b        sal     byte ptr [ebp+edi*2-75h],cl ss:0010:881b04c7=??
Resetting default scope

MISALIGNED_IP: 
nt!PpmPerfSelectProcessorState+1c
82b04deb d2747d8b        sal     byte ptr [ebp+edi*2-75h],cl

LAST_CONTROL_TRANSFER:  from 82b04deb to 82a5882b

STACK_TEXT:  
82b38a70 82b04deb badb0d00 82b3a300 00000000 nt!KiTrap0E+0x2cf
82b38afc 82b053f4 82b38ba0 00000000 00000000 nt!PpmPerfSelectProcessorState+0x1c
82b38b10 82b03f6d 82b03f02 00000000 00000000 nt!PpmPerfSelectProcessorStates+0x8d
82b38b14 82b03f02 00000000 00000000 00000000 nt!PpmCheckRun+0x5a
82b38b38 82a7c04d 82b49c58 00000000 7f428bc7 nt!PpmCheckStart+0x4d
82b38b7c 82a7bff1 82b3bd20 82b38ca8 00000001 nt!KiProcessTimerDpcTable+0x50
82b38c68 82a7beae 82b3bd20 82b38ca8 00000000 nt!KiProcessExpiredTimerList+0x101
82b38cdc 82a7a20e 00007ca7 841268d8 82b45280 nt!KiTimerExpiration+0x25c
82b38d20 82a7a038 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb
82b38d24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!PpmPerfSelectProcessorState+1c
82b04deb d2747d8b        sal     byte ptr [ebp+edi*2-75h],cl

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!PpmPerfSelectProcessorState+1c

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: hardware

FAILURE_BUCKET_ID:  IP_MISALIGNED

BUCKET_ID:  IP_MISALIGNED

Followup: MachineOwner
---------

0: kd> lmtsmn
start    end        module name
86c33000 86c7b000   ACPI     ACPI.sys     Tue Jul 14 11:11:11 2009 (4A5BBF0F)
8c09d000 8c0f7000   afd      afd.sys      Tue Jul 14 11:12:34 2009 (4A5BBF62)
8c1bc000 8c1ce000   AgileVpn AgileVpn.sys Tue Jul 14 11:55:00 2009 (4A5BC954)
86d84000 86d8d000   amdxata  amdxata.sys  Wed May 20 05:57:35 2009 (4A12F30F)
86d58000 86d61000   atapi    atapi.sys    Tue Jul 14 11:11:15 2009 (4A5BBF13)
86d61000 86d84000   ataport  ataport.SYS  Tue Jul 14 11:11:18 2009 (4A5BBF16)
8ccb4000 8cce7300   avgldx86 avgldx86.sys Fri Jun 04 09:05:19 2010 (4C08190F)
8ccae000 8ccb3940   avgmfx86 avgmfx86.sys Mon Apr 26 09:05:02 2010 (4BD4AE7E)
8c031000 8c06ab00   avgtdix  avgtdix.sys  Fri Jun 04 09:08:25 2010 (4C0819C9)
871f0000 871f7000   Beep     Beep.SYS     Tue Jul 14 11:45:00 2009 (4A5BC6FC)
8cca0000 8ccae000   blbdrive blbdrive.sys Tue Jul 14 11:23:04 2009 (4A5BC1D8)
86a9a000 86aa2000   BOOTVID  BOOTVID.dll  Tue Jul 14 13:04:34 2009 (4A5BD9A2)
915b8000 915d1000   bowser   bowser.sys   Tue Jul 14 11:14:21 2009 (4A5BBFCD)
92640000 9265e000   cdd      cdd.dll      unavailable (00000000)
871ca000 871e9000   cdrom    cdrom.sys    Tue Jul 14 11:11:24 2009 (4A5BBF1C)
86ae4000 86b8f000   CI       CI.dll       Tue Jul 14 13:09:28 2009 (4A5BDAC8)
87180000 871a5000   CLASSPNP CLASSPNP.SYS Tue Jul 14 11:11:20 2009 (4A5BBF18)
86aa2000 86ae4000   CLFS     CLFS.SYS     Tue Jul 14 11:11:10 2009 (4A5BBF0E)
86f7c000 86fd9000   cng      cng.sys      Tue Jul 14 11:32:55 2009 (4A5BC427)
8c1af000 8c1bc000   CompositeBus CompositeBus.sys Tue Jul 14 11:45:26 2009 (4A5BC716)
914f5000 91502000   crashdmp crashdmp.sys Tue Jul 14 11:45:50 2009 (4A5BC72E)
8cc24000 8cc88000   csc      csc.sys      Tue Jul 14 11:15:08 2009 (4A5BBFFC)
8cc88000 8cca0000   dfsc     dfsc.sys     Tue Jul 14 11:14:16 2009 (4A5BBFC8)
8c1a3000 8c1af000   discache discache.sys Tue Jul 14 11:24:04 2009 (4A5BC214)
87200000 87211000   disk     disk.sys     Tue Jul 14 11:11:28 2009 (4A5BBF20)
914dc000 914f5000   drmk     drmk.sys     Tue Jul 14 12:36:05 2009 (4A5BD2F5)
9150d000 91516000   dump_atapi dump_atapi.sys Tue Jul 14 11:11:15 2009 (4A5BBF13)
91502000 9150d000   dump_dumpata dump_dumpata.sys Tue Jul 14 11:11:16 2009 (4A5BBF14)
91516000 91527000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 11:12:47 2009 (4A5BBF6F)
91527000 91531000   Dxapi    Dxapi.sys    Tue Jul 14 11:25:25 2009 (4A5BC265)
8d719000 8d7d0000   dxgkrnl  dxgkrnl.sys  Fri Oct 02 13:48:33 2009 (4AC54DE1)
8cd1b000 8cd54000   dxgmms1  dxgmms1.sys  Tue Jul 14 11:25:25 2009 (4A5BC265)
86dc1000 86dd2000   fileinfo fileinfo.sys Tue Jul 14 11:21:51 2009 (4A5BC18F)
86d8d000 86dc1000   fltmgr   fltmgr.sys   Tue Jul 14 11:11:13 2009 (4A5BBF11)
86fe7000 86ff0000   Fs_Rec   Fs_Rec.sys   unavailable (00000000)
8714e000 87180000   fvevol   fvevol.sys   Sat Sep 26 14:24:21 2009 (4ABD7B55)
8735a000 8738b000   fwpkclnt fwpkclnt.sys Tue Jul 14 11:12:03 2009 (4A5BBF43)
82e22000 82e59000   hal      halmacpi.dll Tue Jul 14 11:11:03 2009 (4A5BBF07)
8d7d0000 8d7ef000   HDAudBus HDAudBus.sys Tue Jul 14 11:50:55 2009 (4A5BC85F)
8cf1d000 8cfa2000   HTTP     HTTP.sys     Tue Jul 14 11:12:53 2009 (4A5BBF75)
873eb000 873f3000   hwpolicy hwpolicy.sys Tue Jul 14 11:11:01 2009 (4A5BBF05)
8cc00000 8cc18000   i8042prt i8042prt.sys Tue Jul 14 11:11:23 2009 (4A5BBF1B)
8d21c000 8d719000   igdkmd32 igdkmd32.sys Wed Jun 17 06:28:17 2009 (4A37E441)
86d2d000 86d34000   intelide intelide.sys Tue Jul 14 11:11:19 2009 (4A5BBF17)
8cd09000 8cd1b000   intelppm intelppm.sys Tue Jul 14 11:11:03 2009 (4A5BBF07)
8d20f000 8d21c000   kbdclass kbdclass.sys Tue Jul 14 11:11:15 2009 (4A5BBF13)
80bcc000 80bd4000   kdcom    kdcom.dll    Tue Jul 14 13:08:58 2009 (4A5BDAAA)
8ce86000 8ceba000   ks       ks.sys       Tue Jul 14 11:45:13 2009 (4A5BC709)
86f69000 86f7c000   ksecdd   ksecdd.sys   Tue Jul 14 11:11:56 2009 (4A5BBF3C)
870fc000 87121000   ksecpkg  ksecpkg.sys  Fri Dec 11 17:04:22 2009 (4B21C4C6)
91595000 915a5000   lltdio   lltdio.sys   Tue Jul 14 11:53:18 2009 (4A5BC8EE)
91560000 9157b000   luafv    luafv.sys    Tue Jul 14 11:15:44 2009 (4A5BC020)
86a11000 86a89000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 13:06:41 2009 (4A5BDA21)
91531000 9153c000   monitor  monitor.sys  Tue Jul 14 11:25:58 2009 (4A5BC286)
8cdef000 8cdfc000   mouclass mouclass.sys Tue Jul 14 11:11:15 2009 (4A5BBF13)
86d42000 86d58000   mountmgr mountmgr.sys Tue Jul 14 11:11:27 2009 (4A5BBF1F)
915d1000 915e3000   mpsdrv   mpsdrv.sys   Tue Jul 14 11:52:52 2009 (4A5BC8D4)
8cfa2000 8cfc5000   mrxsmb   mrxsmb.sys   Sat Feb 27 20:32:02 2010 (4B88CA72)
8cfc5000 8d000000   mrxsmb10 mrxsmb10.sys Sat Feb 27 20:32:21 2010 (4B88CA85)
915e3000 915fe000   mrxsmb20 mrxsmb20.sys Sat Feb 27 20:32:11 2010 (4B88CA7B)
86c08000 86c13000   Msfs     Msfs.SYS     unavailable (00000000)
86c84000 86c8c000   msisadrv msisadrv.sys Tue Jul 14 11:11:09 2009 (4A5BBF0D)
86f3e000 86f69000   msrpc    msrpc.sys    unavailable (00000000)
8c199000 8c1a3000   mssmbios mssmbios.sys Tue Jul 14 11:19:25 2009 (4A5BC0FD)
873db000 873eb000   mup      mup.sys      Tue Jul 14 11:14:14 2009 (4A5BBFC6)
87007000 870be000   ndis     ndis.sys     Tue Jul 14 11:12:24 2009 (4A5BBF58)
8cc18000 8cc23000   ndistapi ndistapi.sys Tue Jul 14 11:54:24 2009 (4A5BC930)
8ce12000 8ce34000   ndiswan  ndiswan.sys  Tue Jul 14 11:54:34 2009 (4A5BC93A)
8cf0c000 8cf1d000   NDProxy  NDProxy.SYS  Tue Jul 14 11:54:27 2009 (4A5BC933)
8c11d000 8c12b000   netbios  netbios.sys  Tue Jul 14 11:53:54 2009 (4A5BC912)
8c06b000 8c09d000   netbt    netbt.sys    Tue Jul 14 11:12:18 2009 (4A5BBF52)
870be000 870fc000   NETIO    NETIO.SYS    Tue Jul 14 11:12:35 2009 (4A5BBF63)
86c13000 86c21000   Npfs     Npfs.SYS     Tue Jul 14 11:11:31 2009 (4A5BBF23)
8c18f000 8c199000   nsiproxy nsiproxy.sys Tue Jul 14 11:12:08 2009 (4A5BBF48)
82a12000 82e22000   nt       ntkrpamp.exe Sat Feb 27 20:33:35 2010 (4B88CACF)
86e0f000 86f3e000   Ntfs     Ntfs.sys     Tue Jul 14 11:12:05 2009 (4A5BBF45)
871e9000 871f0000   Null     Null.SYS     unavailable (00000000)
8c0fe000 8c11d000   pacer    pacer.sys    Tue Jul 14 11:53:58 2009 (4A5BC916)
86cc1000 86cd2000   partmgr  partmgr.sys  Tue Jul 14 11:11:35 2009 (4A5BBF27)
86c8c000 86cb6000   pci      pci.sys      Tue Jul 14 11:11:16 2009 (4A5BBF14)
86d34000 86d42000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 11:11:15 2009 (4A5BBF13)
86fd9000 86fe7000   pcw      pcw.sys      Tue Jul 14 11:11:10 2009 (4A5BBF0E)
9580d000 958a4000   peauth   peauth.sys   Tue Jul 14 12:35:44 2009 (4A5BD2E0)
914ad000 914dc000   portcls  portcls.sys  Tue Jul 14 11:51:00 2009 (4A5BC864)
86a89000 86a9a000   PSHED    PSHED.dll    Tue Jul 14 13:09:36 2009 (4A5BDAD0)
8c1ce000 8c1e6000   rasl2tp  rasl2tp.sys  Tue Jul 14 11:54:33 2009 (4A5BC939)
8ce34000 8ce4c000   raspppoe raspppoe.sys Tue Jul 14 11:54:53 2009 (4A5BC94D)
8ce4c000 8ce63000   raspptp  raspptp.sys  Tue Jul 14 11:54:47 2009 (4A5BC947)
8ce63000 8ce7a000   rassstp  rassstp.sys  Tue Jul 14 11:54:57 2009 (4A5BC951)
8c14e000 8c18f000   rdbss    rdbss.sys    Tue Jul 14 11:14:26 2009 (4A5BBFD2)
8ce7a000 8ce84000   rdpbus   rdpbus.sys   Tue Jul 14 12:02:40 2009 (4A5BCB20)
871f7000 871ff000   RDPCDD   RDPCDD.sys   Tue Jul 14 12:01:40 2009 (4A5BCAE4)
86df3000 86dfb000   rdpencdd rdpencdd.sys Tue Jul 14 12:01:39 2009 (4A5BCAE3)
86c00000 86c08000   rdprefmp rdprefmp.sys Tue Jul 14 12:01:41 2009 (4A5BCAE5)
87121000 8714e000   rdyboost rdyboost.sys Tue Jul 14 11:22:02 2009 (4A5BC19A)
915a5000 915b8000   rspndr   rspndr.sys   Tue Jul 14 11:53:20 2009 (4A5BC8F0)
8cd54000 8cda4000   Rt86win7 Rt86win7.sys Mon Oct 25 22:32:33 2010 (4CC54EB1)
91210000 914ac7c0   RTKVHDA  RTKVHDA.sys  Tue Aug 04 21:48:13 2009 (4A7803DD)
958a4000 958ae000   secdrv   secdrv.SYS   Thu Sep 14 01:18:32 2006 (45080528)
873d3000 873db000   spldr    spldr.sys    Tue May 12 04:13:47 2009 (4A084EBB)
95995000 959e6000   srv      srv.sys      Tue Dec 08 21:05:37 2009 (4B1E08D1)
95946000 95995000   srv2     srv2.sys     Tue Jul 14 11:14:52 2009 (4A5BBFEC)
958ae000 958cf000   srvnet   srvnet.sys   Tue Dec 08 21:05:06 2009 (4B1E08B2)
8ce84000 8ce85380   swenum   swenum.sys   Tue Jul 14 11:45:08 2009 (4A5BC704)
87211000 8735a000   tcpip    tcpip.sys    Tue Jul 14 11:13:18 2009 (4A5BBF8E)
958cf000 958dc000   tcpipreg tcpipreg.sys Tue Jul 14 11:54:14 2009 (4A5BC926)
8c026000 8c031000   TDI      TDI.SYS      Tue Jul 14 11:12:12 2009 (4A5BBF4C)
8c00f000 8c026000   tdx      tdx.sys      Tue Jul 14 11:12:10 2009 (4A5BBF4A)
8c13e000 8c14e000   termdd   termdd.sys   Tue Jul 14 12:01:35 2009 (4A5BCADF)
92610000 92619000   TSDDD    TSDDD.dll    unavailable (00000000)
8cce8000 8cd09000   tunnel   tunnel.sys   Tue Jul 14 11:54:03 2009 (4A5BC91B)
8ceba000 8cec8000   umbus    umbus.sys    Tue Jul 14 11:51:38 2009 (4A5BC88A)
91547000 91548700   USBD     USBD.SYS     Tue Jul 14 11:51:05 2009 (4A5BC869)
8d200000 8d20f000   usbehci  usbehci.sys  Tue Jul 14 11:51:14 2009 (4A5BC872)
8cec8000 8cf0c000   usbhub   usbhub.sys   Tue Jul 14 11:52:06 2009 (4A5BC8A6)
8cda4000 8cdef000   USBPORT  USBPORT.SYS  Tue Jul 14 11:51:13 2009 (4A5BC871)
9153c000 91547000   usbprint usbprint.sys Tue Jul 14 12:17:06 2009 (4A5BCE82)
91549000 91560000   USBSTOR  USBSTOR.SYS  Tue Jul 14 11:51:19 2009 (4A5BC877)
8d7ef000 8d7fa000   usbuhci  usbuhci.sys  Tue Jul 14 11:51:10 2009 (4A5BC86E)
86cb6000 86cc1000   vdrvroot vdrvroot.sys Tue Jul 14 11:46:19 2009 (4A5BC74B)
86ff0000 86ffc000   vga      vga.sys      Tue Jul 14 11:25:50 2009 (4A5BC27E)
86dd2000 86df3000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 11:25:49 2009 (4A5BC27D)
8738b000 87393380   vmstorfl vmstorfl.sys Tue Jul 14 11:28:44 2009 (4A5BC32C)
86cd2000 86ce2000   volmgr   volmgr.sys   Tue Jul 14 11:11:25 2009 (4A5BBF1D)
86ce2000 86d2d000   volmgrx  volmgrx.sys  unavailable (00000000)
87394000 873d3000   volsnap  volsnap.sys  Tue Jul 14 11:11:34 2009 (4A5BBF26)
8c12b000 8c13e000   wanarp   wanarp.sys   Tue Jul 14 11:55:02 2009 (4A5BC956)
86e00000 86e0d000   watchdog watchdog.sys Tue Jul 14 11:24:10 2009 (4A5BC21A)
86b8f000 86c00000   Wdf01000 Wdf01000.sys Tue Jul 14 11:11:36 2009 (4A5BBF28)
86a00000 86a0e000   WDFLDR   WDFLDR.SYS   Tue Jul 14 11:11:25 2009 (4A5BBF1D)
8c0f7000 8c0fe000   wfplwf   wfplwf.sys   Tue Jul 14 11:53:51 2009 (4A5BC90F)
927b0000 929fa000   win32k   win32k.sys   unavailable (00000000)
86c7b000 86c84000   WMILIB   WMILIB.SYS   Tue Jul 14 11:11:22 2009 (4A5BBF1A)
9157b000 91595000   WudfPf   WudfPf.sys   Tue Jul 14 11:50:13 2009 (4A5BC835)
871a5000 871c5480   WUDFRd   WUDFRd.sys   Tue Jul 14 11:50:44 2009 (4A5BC854)

Unloaded modules:
958dc000 95946000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0006A000
8c1e6000 8c1fe000   parport.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00018000
873f3000 87400000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000D000
871a5000 871b0000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000B000
871b0000 871b9000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
871b9000 871ca000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00011000
My System SpecsSystem Spec
11 Mar 2011   #3

Windows 7 Ultimate 32 bit
 
 

Thanks Dean. I will run those tests and post back when done.
My System SpecsSystem Spec
.


11 Mar 2011   #4

Windows 7 Ultimate 32 bit
 
 

Ok am running Prime95 now. I'm not expecting any problems with that though as the machine isn't stressed highly at all - just email and browsing, word processing etc.

Cannot run Furmark though as it says it requires an open GL 2.0 controller. Any other gfx test I can run?

Will try memtest after Prime95.
My System SpecsSystem Spec
11 Mar 2011   #5

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Run Memtest.
My System SpecsSystem Spec
13 Mar 2011   #6

Windows 7 Ultimate 32 bit
 
 

OK, no problems with Prime95 or memtest. What next?

It's not my machine but the owner has said crashes have occurred while using windows live mail and web browsing, amongst others. I'm struggling to find the common denominator with those though.

Thanks.
My System SpecsSystem Spec
13 Mar 2011   #7

Windows 7 Ultimate 32 bit
 
 

OK, have re-run diagnostics from initial post with AVG removed and MSE installed as requested.

Hope this helps as I'm baffled.

Thanks
My System SpecsSystem Spec
13 Mar 2011   #8

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

There are still some AVG files somewhere in your system. Download and run the AVG removal tool.
Please download and install of the updates from Windows Update.

Update your Intel Graphics - here
Code:
igdkmd32.sys Wed Jun 17 06:28:17 2009
Lastly, upgrade to Service Pack 1: Learn how to install Windows 7 Service Pack 1 (SP1)

Regards...
Dean
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {881b04c7, 2, 1, 82b04deb}

Probably caused by : hardware ( nt!PpmPerfSelectProcessorState+1c )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 881b04c7, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 82b04deb, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82b7a718
Unable to read MiSystemVaType memory at 82b5a160
 881b04c7 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!PpmPerfSelectProcessorState+1c
82b04deb d2747d8b        sal     byte ptr [ebp+edi*2-75h],cl

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  82b38a70 -- (.trap 0xffffffff82b38a70)
ErrCode = 00000002
eax=854c31d0 ebx=82b45280 ecx=fffffffe edx=82b3a300 esi=00000002 edi=82b3bd20
eip=82b04deb esp=82b38ae4 ebp=82b38afc iopl=0         nv up ei ng nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010282
nt!PpmPerfSelectProcessorState+0x1c:
82b04deb d2747d8b        sal     byte ptr [ebp+edi*2-75h],cl ss:0010:881b04c7=??
Resetting default scope

MISALIGNED_IP: 
nt!PpmPerfSelectProcessorState+1c
82b04deb d2747d8b        sal     byte ptr [ebp+edi*2-75h],cl

LAST_CONTROL_TRANSFER:  from 82b04deb to 82a5882b

STACK_TEXT:  
82b38a70 82b04deb badb0d00 82b3a300 00000000 nt!KiTrap0E+0x2cf
82b38afc 82b053f4 82b38ba0 00000000 00000000 nt!PpmPerfSelectProcessorState+0x1c
82b38b10 82b03f6d 82b03f02 00000000 00000000 nt!PpmPerfSelectProcessorStates+0x8d
82b38b14 82b03f02 00000000 00000000 00000000 nt!PpmCheckRun+0x5a
82b38b38 82a7c04d 82b49c58 00000000 7f428bc7 nt!PpmCheckStart+0x4d
82b38b7c 82a7bff1 82b3bd20 82b38ca8 00000001 nt!KiProcessTimerDpcTable+0x50
82b38c68 82a7beae 82b3bd20 82b38ca8 00000000 nt!KiProcessExpiredTimerList+0x101
82b38cdc 82a7a20e 00007ca7 841268d8 82b45280 nt!KiTimerExpiration+0x25c
82b38d20 82a7a038 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb
82b38d24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!PpmPerfSelectProcessorState+1c
82b04deb d2747d8b        sal     byte ptr [ebp+edi*2-75h],cl

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!PpmPerfSelectProcessorState+1c

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: hardware

FAILURE_BUCKET_ID:  IP_MISALIGNED

BUCKET_ID:  IP_MISALIGNED

Followup: MachineOwner
---------

0: kd> lmtsmn
start    end        module name
86c33000 86c7b000   ACPI     ACPI.sys     Tue Jul 14 11:11:11 2009 (4A5BBF0F)
8c09d000 8c0f7000   afd      afd.sys      Tue Jul 14 11:12:34 2009 (4A5BBF62)
8c1bc000 8c1ce000   AgileVpn AgileVpn.sys Tue Jul 14 11:55:00 2009 (4A5BC954)
86d84000 86d8d000   amdxata  amdxata.sys  Wed May 20 05:57:35 2009 (4A12F30F)
86d58000 86d61000   atapi    atapi.sys    Tue Jul 14 11:11:15 2009 (4A5BBF13)
86d61000 86d84000   ataport  ataport.SYS  Tue Jul 14 11:11:18 2009 (4A5BBF16)
8ccb4000 8cce7300   avgldx86 avgldx86.sys Fri Jun 04 09:05:19 2010 (4C08190F)
8ccae000 8ccb3940   avgmfx86 avgmfx86.sys Mon Apr 26 09:05:02 2010 (4BD4AE7E)
8c031000 8c06ab00   avgtdix  avgtdix.sys  Fri Jun 04 09:08:25 2010 (4C0819C9)
871f0000 871f7000   Beep     Beep.SYS     Tue Jul 14 11:45:00 2009 (4A5BC6FC)
8cca0000 8ccae000   blbdrive blbdrive.sys Tue Jul 14 11:23:04 2009 (4A5BC1D8)
86a9a000 86aa2000   BOOTVID  BOOTVID.dll  Tue Jul 14 13:04:34 2009 (4A5BD9A2)
915b8000 915d1000   bowser   bowser.sys   Tue Jul 14 11:14:21 2009 (4A5BBFCD)
92640000 9265e000   cdd      cdd.dll      unavailable (00000000)
871ca000 871e9000   cdrom    cdrom.sys    Tue Jul 14 11:11:24 2009 (4A5BBF1C)
86ae4000 86b8f000   CI       CI.dll       Tue Jul 14 13:09:28 2009 (4A5BDAC8)
87180000 871a5000   CLASSPNP CLASSPNP.SYS Tue Jul 14 11:11:20 2009 (4A5BBF18)
86aa2000 86ae4000   CLFS     CLFS.SYS     Tue Jul 14 11:11:10 2009 (4A5BBF0E)
86f7c000 86fd9000   cng      cng.sys      Tue Jul 14 11:32:55 2009 (4A5BC427)
8c1af000 8c1bc000   CompositeBus CompositeBus.sys Tue Jul 14 11:45:26 2009 (4A5BC716)
914f5000 91502000   crashdmp crashdmp.sys Tue Jul 14 11:45:50 2009 (4A5BC72E)
8cc24000 8cc88000   csc      csc.sys      Tue Jul 14 11:15:08 2009 (4A5BBFFC)
8cc88000 8cca0000   dfsc     dfsc.sys     Tue Jul 14 11:14:16 2009 (4A5BBFC8)
8c1a3000 8c1af000   discache discache.sys Tue Jul 14 11:24:04 2009 (4A5BC214)
87200000 87211000   disk     disk.sys     Tue Jul 14 11:11:28 2009 (4A5BBF20)
914dc000 914f5000   drmk     drmk.sys     Tue Jul 14 12:36:05 2009 (4A5BD2F5)
9150d000 91516000   dump_atapi dump_atapi.sys Tue Jul 14 11:11:15 2009 (4A5BBF13)
91502000 9150d000   dump_dumpata dump_dumpata.sys Tue Jul 14 11:11:16 2009 (4A5BBF14)
91516000 91527000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 11:12:47 2009 (4A5BBF6F)
91527000 91531000   Dxapi    Dxapi.sys    Tue Jul 14 11:25:25 2009 (4A5BC265)
8d719000 8d7d0000   dxgkrnl  dxgkrnl.sys  Fri Oct 02 13:48:33 2009 (4AC54DE1)
8cd1b000 8cd54000   dxgmms1  dxgmms1.sys  Tue Jul 14 11:25:25 2009 (4A5BC265)
86dc1000 86dd2000   fileinfo fileinfo.sys Tue Jul 14 11:21:51 2009 (4A5BC18F)
86d8d000 86dc1000   fltmgr   fltmgr.sys   Tue Jul 14 11:11:13 2009 (4A5BBF11)
86fe7000 86ff0000   Fs_Rec   Fs_Rec.sys   unavailable (00000000)
8714e000 87180000   fvevol   fvevol.sys   Sat Sep 26 14:24:21 2009 (4ABD7B55)
8735a000 8738b000   fwpkclnt fwpkclnt.sys Tue Jul 14 11:12:03 2009 (4A5BBF43)
82e22000 82e59000   hal      halmacpi.dll Tue Jul 14 11:11:03 2009 (4A5BBF07)
8d7d0000 8d7ef000   HDAudBus HDAudBus.sys Tue Jul 14 11:50:55 2009 (4A5BC85F)
8cf1d000 8cfa2000   HTTP     HTTP.sys     Tue Jul 14 11:12:53 2009 (4A5BBF75)
873eb000 873f3000   hwpolicy hwpolicy.sys Tue Jul 14 11:11:01 2009 (4A5BBF05)
8cc00000 8cc18000   i8042prt i8042prt.sys Tue Jul 14 11:11:23 2009 (4A5BBF1B)
8d21c000 8d719000   igdkmd32 igdkmd32.sys Wed Jun 17 06:28:17 2009 (4A37E441)
86d2d000 86d34000   intelide intelide.sys Tue Jul 14 11:11:19 2009 (4A5BBF17)
8cd09000 8cd1b000   intelppm intelppm.sys Tue Jul 14 11:11:03 2009 (4A5BBF07)
8d20f000 8d21c000   kbdclass kbdclass.sys Tue Jul 14 11:11:15 2009 (4A5BBF13)
80bcc000 80bd4000   kdcom    kdcom.dll    Tue Jul 14 13:08:58 2009 (4A5BDAAA)
8ce86000 8ceba000   ks       ks.sys       Tue Jul 14 11:45:13 2009 (4A5BC709)
86f69000 86f7c000   ksecdd   ksecdd.sys   Tue Jul 14 11:11:56 2009 (4A5BBF3C)
870fc000 87121000   ksecpkg  ksecpkg.sys  Fri Dec 11 17:04:22 2009 (4B21C4C6)
91595000 915a5000   lltdio   lltdio.sys   Tue Jul 14 11:53:18 2009 (4A5BC8EE)
91560000 9157b000   luafv    luafv.sys    Tue Jul 14 11:15:44 2009 (4A5BC020)
86a11000 86a89000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 13:06:41 2009 (4A5BDA21)
91531000 9153c000   monitor  monitor.sys  Tue Jul 14 11:25:58 2009 (4A5BC286)
8cdef000 8cdfc000   mouclass mouclass.sys Tue Jul 14 11:11:15 2009 (4A5BBF13)
86d42000 86d58000   mountmgr mountmgr.sys Tue Jul 14 11:11:27 2009 (4A5BBF1F)
915d1000 915e3000   mpsdrv   mpsdrv.sys   Tue Jul 14 11:52:52 2009 (4A5BC8D4)
8cfa2000 8cfc5000   mrxsmb   mrxsmb.sys   Sat Feb 27 20:32:02 2010 (4B88CA72)
8cfc5000 8d000000   mrxsmb10 mrxsmb10.sys Sat Feb 27 20:32:21 2010 (4B88CA85)
915e3000 915fe000   mrxsmb20 mrxsmb20.sys Sat Feb 27 20:32:11 2010 (4B88CA7B)
86c08000 86c13000   Msfs     Msfs.SYS     unavailable (00000000)
86c84000 86c8c000   msisadrv msisadrv.sys Tue Jul 14 11:11:09 2009 (4A5BBF0D)
86f3e000 86f69000   msrpc    msrpc.sys    unavailable (00000000)
8c199000 8c1a3000   mssmbios mssmbios.sys Tue Jul 14 11:19:25 2009 (4A5BC0FD)
873db000 873eb000   mup      mup.sys      Tue Jul 14 11:14:14 2009 (4A5BBFC6)
87007000 870be000   ndis     ndis.sys     Tue Jul 14 11:12:24 2009 (4A5BBF58)
8cc18000 8cc23000   ndistapi ndistapi.sys Tue Jul 14 11:54:24 2009 (4A5BC930)
8ce12000 8ce34000   ndiswan  ndiswan.sys  Tue Jul 14 11:54:34 2009 (4A5BC93A)
8cf0c000 8cf1d000   NDProxy  NDProxy.SYS  Tue Jul 14 11:54:27 2009 (4A5BC933)
8c11d000 8c12b000   netbios  netbios.sys  Tue Jul 14 11:53:54 2009 (4A5BC912)
8c06b000 8c09d000   netbt    netbt.sys    Tue Jul 14 11:12:18 2009 (4A5BBF52)
870be000 870fc000   NETIO    NETIO.SYS    Tue Jul 14 11:12:35 2009 (4A5BBF63)
86c13000 86c21000   Npfs     Npfs.SYS     Tue Jul 14 11:11:31 2009 (4A5BBF23)
8c18f000 8c199000   nsiproxy nsiproxy.sys Tue Jul 14 11:12:08 2009 (4A5BBF48)
82a12000 82e22000   nt       ntkrpamp.exe Sat Feb 27 20:33:35 2010 (4B88CACF)
86e0f000 86f3e000   Ntfs     Ntfs.sys     Tue Jul 14 11:12:05 2009 (4A5BBF45)
871e9000 871f0000   Null     Null.SYS     unavailable (00000000)
8c0fe000 8c11d000   pacer    pacer.sys    Tue Jul 14 11:53:58 2009 (4A5BC916)
86cc1000 86cd2000   partmgr  partmgr.sys  Tue Jul 14 11:11:35 2009 (4A5BBF27)
86c8c000 86cb6000   pci      pci.sys      Tue Jul 14 11:11:16 2009 (4A5BBF14)
86d34000 86d42000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 11:11:15 2009 (4A5BBF13)
86fd9000 86fe7000   pcw      pcw.sys      Tue Jul 14 11:11:10 2009 (4A5BBF0E)
9580d000 958a4000   peauth   peauth.sys   Tue Jul 14 12:35:44 2009 (4A5BD2E0)
914ad000 914dc000   portcls  portcls.sys  Tue Jul 14 11:51:00 2009 (4A5BC864)
86a89000 86a9a000   PSHED    PSHED.dll    Tue Jul 14 13:09:36 2009 (4A5BDAD0)
8c1ce000 8c1e6000   rasl2tp  rasl2tp.sys  Tue Jul 14 11:54:33 2009 (4A5BC939)
8ce34000 8ce4c000   raspppoe raspppoe.sys Tue Jul 14 11:54:53 2009 (4A5BC94D)
8ce4c000 8ce63000   raspptp  raspptp.sys  Tue Jul 14 11:54:47 2009 (4A5BC947)
8ce63000 8ce7a000   rassstp  rassstp.sys  Tue Jul 14 11:54:57 2009 (4A5BC951)
8c14e000 8c18f000   rdbss    rdbss.sys    Tue Jul 14 11:14:26 2009 (4A5BBFD2)
8ce7a000 8ce84000   rdpbus   rdpbus.sys   Tue Jul 14 12:02:40 2009 (4A5BCB20)
871f7000 871ff000   RDPCDD   RDPCDD.sys   Tue Jul 14 12:01:40 2009 (4A5BCAE4)
86df3000 86dfb000   rdpencdd rdpencdd.sys Tue Jul 14 12:01:39 2009 (4A5BCAE3)
86c00000 86c08000   rdprefmp rdprefmp.sys Tue Jul 14 12:01:41 2009 (4A5BCAE5)
87121000 8714e000   rdyboost rdyboost.sys Tue Jul 14 11:22:02 2009 (4A5BC19A)
915a5000 915b8000   rspndr   rspndr.sys   Tue Jul 14 11:53:20 2009 (4A5BC8F0)
8cd54000 8cda4000   Rt86win7 Rt86win7.sys Mon Oct 25 22:32:33 2010 (4CC54EB1)
91210000 914ac7c0   RTKVHDA  RTKVHDA.sys  Tue Aug 04 21:48:13 2009 (4A7803DD)
958a4000 958ae000   secdrv   secdrv.SYS   Thu Sep 14 01:18:32 2006 (45080528)
873d3000 873db000   spldr    spldr.sys    Tue May 12 04:13:47 2009 (4A084EBB)
95995000 959e6000   srv      srv.sys      Tue Dec 08 21:05:37 2009 (4B1E08D1)
95946000 95995000   srv2     srv2.sys     Tue Jul 14 11:14:52 2009 (4A5BBFEC)
958ae000 958cf000   srvnet   srvnet.sys   Tue Dec 08 21:05:06 2009 (4B1E08B2)
8ce84000 8ce85380   swenum   swenum.sys   Tue Jul 14 11:45:08 2009 (4A5BC704)
87211000 8735a000   tcpip    tcpip.sys    Tue Jul 14 11:13:18 2009 (4A5BBF8E)
958cf000 958dc000   tcpipreg tcpipreg.sys Tue Jul 14 11:54:14 2009 (4A5BC926)
8c026000 8c031000   TDI      TDI.SYS      Tue Jul 14 11:12:12 2009 (4A5BBF4C)
8c00f000 8c026000   tdx      tdx.sys      Tue Jul 14 11:12:10 2009 (4A5BBF4A)
8c13e000 8c14e000   termdd   termdd.sys   Tue Jul 14 12:01:35 2009 (4A5BCADF)
92610000 92619000   TSDDD    TSDDD.dll    unavailable (00000000)
8cce8000 8cd09000   tunnel   tunnel.sys   Tue Jul 14 11:54:03 2009 (4A5BC91B)
8ceba000 8cec8000   umbus    umbus.sys    Tue Jul 14 11:51:38 2009 (4A5BC88A)
91547000 91548700   USBD     USBD.SYS     Tue Jul 14 11:51:05 2009 (4A5BC869)
8d200000 8d20f000   usbehci  usbehci.sys  Tue Jul 14 11:51:14 2009 (4A5BC872)
8cec8000 8cf0c000   usbhub   usbhub.sys   Tue Jul 14 11:52:06 2009 (4A5BC8A6)
8cda4000 8cdef000   USBPORT  USBPORT.SYS  Tue Jul 14 11:51:13 2009 (4A5BC871)
9153c000 91547000   usbprint usbprint.sys Tue Jul 14 12:17:06 2009 (4A5BCE82)
91549000 91560000   USBSTOR  USBSTOR.SYS  Tue Jul 14 11:51:19 2009 (4A5BC877)
8d7ef000 8d7fa000   usbuhci  usbuhci.sys  Tue Jul 14 11:51:10 2009 (4A5BC86E)
86cb6000 86cc1000   vdrvroot vdrvroot.sys Tue Jul 14 11:46:19 2009 (4A5BC74B)
86ff0000 86ffc000   vga      vga.sys      Tue Jul 14 11:25:50 2009 (4A5BC27E)
86dd2000 86df3000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 11:25:49 2009 (4A5BC27D)
8738b000 87393380   vmstorfl vmstorfl.sys Tue Jul 14 11:28:44 2009 (4A5BC32C)
86cd2000 86ce2000   volmgr   volmgr.sys   Tue Jul 14 11:11:25 2009 (4A5BBF1D)
86ce2000 86d2d000   volmgrx  volmgrx.sys  unavailable (00000000)
87394000 873d3000   volsnap  volsnap.sys  Tue Jul 14 11:11:34 2009 (4A5BBF26)
8c12b000 8c13e000   wanarp   wanarp.sys   Tue Jul 14 11:55:02 2009 (4A5BC956)
86e00000 86e0d000   watchdog watchdog.sys Tue Jul 14 11:24:10 2009 (4A5BC21A)
86b8f000 86c00000   Wdf01000 Wdf01000.sys Tue Jul 14 11:11:36 2009 (4A5BBF28)
86a00000 86a0e000   WDFLDR   WDFLDR.SYS   Tue Jul 14 11:11:25 2009 (4A5BBF1D)
8c0f7000 8c0fe000   wfplwf   wfplwf.sys   Tue Jul 14 11:53:51 2009 (4A5BC90F)
927b0000 929fa000   win32k   win32k.sys   unavailable (00000000)
86c7b000 86c84000   WMILIB   WMILIB.SYS   Tue Jul 14 11:11:22 2009 (4A5BBF1A)
9157b000 91595000   WudfPf   WudfPf.sys   Tue Jul 14 11:50:13 2009 (4A5BC835)
871a5000 871c5480   WUDFRd   WUDFRd.sys   Tue Jul 14 11:50:44 2009 (4A5BC854)

Unloaded modules:
958dc000 95946000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0006A000
8c1e6000 8c1fe000   parport.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00018000
873f3000 87400000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000D000
871a5000 871b0000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000B000
871b0000 871b9000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
871b9000 871ca000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00011000
My System SpecsSystem Spec
14 Mar 2011   #9

Windows 7 Ultimate 32 bit
 
 

Thanks Dean. May I ask why you suggest removing AVG?

Ray
My System SpecsSystem Spec
14 Mar 2011   #10

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

AVG is just a known cause of BSOD on some Win 7 Systems. About half of the debugging I've done (100+) - removing AVG seems to fix the problem.
My System SpecsSystem Spec
Reply

 Win 7 crashes




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