Hello,
Dump blames AVG - remove AVG including Identity Protection and run this removal tool:
AVG - Download tools
Replace with MSE:
http://www.microsoft.com/security_essentials/
Regards...
Dean
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff88003f33b21, fffff880009a8ab8, fffff880009a8310}
Probably caused by : avgldx64.sys ( avgldx64+2b21 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88003f33b21, The address that the exception occurred at
Arg3: fffff880009a8ab8, Exception Record Address
Arg4: fffff880009a8310, Context Record Address
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
avgldx64+2b21
fffff880`03f33b21 f60101 test byte ptr [rcx],1
EXCEPTION_RECORD: fffff880009a8ab8 -- (.exr 0xfffff880009a8ab8)
ExceptionAddress: fffff88003f33b21 (avgldx64+0x0000000000002b21)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000005fc0000
Attempt to read from address 0000000005fc0000
CONTEXT: fffff880009a8310 -- (.cxr 0xfffff880009a8310)
rax=00000000e0018f04 rbx=00000000e0018f04 rcx=0000000005fc0000
rdx=fffffa8003c19000 rsi=0000000000000000 rdi=fffff88003f78430
rip=fffff88003f33b21 rsp=fffff880009a8cf0 rbp=0000000000000000
r8=00000000000055a0 r9=0000000000000050 r10=fffff80002c0e000
r11=fffff880009a8b80 r12=0000000000000000 r13=fffff8a0001caaa8
r14=fffff88003f78f78 r15=fffff88003f78fb0
iopl=0 nv up ei pl nz ac po cy
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010217
avgldx64+0x2b21:
fffff880`03f33b21 f60101 test byte ptr [rcx],1 ds:002b:00000000`05fc0000=??
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 0000000005fc0000
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ebf0e8
0000000005fc0000
FOLLOWUP_IP:
avgldx64+2b21
fffff880`03f33b21 f60101 test byte ptr [rcx],1
BUGCHECK_STR: 0x7E
LAST_CONTROL_TRANSFER: from fffff8a0001caaa8 to fffff88003f33b21
STACK_TEXT:
fffff880`009a8cf0 fffff8a0`001caaa8 : 00000000`00000000 fffff880`03f78430 00000000`00000000 00000000`00000000 : avgldx64+0x2b21
fffff880`009a8cf8 00000000`00000000 : fffff880`03f78430 00000000`00000000 00000000`00000000 fffff880`03f356e1 : 0xfffff8a0`001caaa8
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: avgldx64+2b21
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: avgldx64
IMAGE_NAME: avgldx64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4cfee713
STACK_COMMAND: .cxr 0xfffff880009a8310 ; kb
FAILURE_BUCKET_ID: X64_0x7E_avgldx64+2b21
BUCKET_ID: X64_0x7E_avgldx64+2b21
Followup: MachineOwner
---------
0: kd> lmtsmn
start end module name
fffff880`00f48000 fffff880`00f9f000 ACPI ACPI.sys Sat Nov 20 22:19:16 2010 (4CE79294)
fffff880`02d0f000 fffff880`02d98000 afd afd.sys Sat Nov 20 22:23:27 2010 (4CE7938F)
fffff880`00c49000 fffff880`00c54000 amdxata amdxata.sys Sat Mar 20 05:18:18 2010 (4BA3A3CA)
fffff880`00ff2000 fffff880`00ffb000 atapi atapi.sys Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`00c14000 fffff880`00c3e000 ataport ataport.SYS Sat Nov 20 22:19:15 2010 (4CE79293)
fffff880`01694000 fffff880`0169c000 AtiPcie64 AtiPcie64.sys Thu Mar 11 03:33:45 2010 (4B97ADC9)
fffff880`0168a000 fffff880`01694000 AVGIDSEH AVGIDSEH.Sys Tue Sep 14 10:46:38 2010 (4C8EA9CE)
fffff880`03f31000 fffff880`03f81000 avgldx64 avgldx64.sys Wed Dec 08 15:01:55 2010 (4CFEE713)
fffff880`016d4000 fffff880`016e3000 avgmfx64 avgmfx64.sys Tue Sep 07 12:49:14 2010 (4C858C0A)
fffff880`01680000 fffff880`0168a000 avgrkx64 avgrkx64.sys Tue Sep 07 12:49:37 2010 (4C858C21)
fffff880`01000000 fffff880`01061000 avgtdia avgtdia.sys Sat Nov 13 00:08:42 2010 (4CDD203A)
fffff880`00e1e000 fffff880`00e2a000 BATTC BATTC.SYS Tue Jul 14 11:31:01 2009 (4A5BC3B5)
fffff880`016ec000 fffff880`016f3000 Beep Beep.SYS Tue Jul 14 12:00:13 2009 (4A5BCA8D)
fffff880`03f20000 fffff880`03f31000 blbdrive blbdrive.sys Tue Jul 14 11:35:59 2009 (4A5BC4DF)
fffff880`01583000 fffff880`015ad000 cdrom cdrom.sys Sat Nov 20 22:19:20 2010 (4CE79298)
fffff880`00cd3000 fffff880`00d93000 CI CI.dll Sun Nov 21 02:12:36 2010 (4CE7C944)
fffff880`01650000 fffff880`01680000 CLASSPNP CLASSPNP.SYS Sat Nov 20 22:19:23 2010 (4CE7929B)
fffff880`00c75000 fffff880`00cd3000 CLFS CLFS.SYS Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`01143000 fffff880`011b5000 cng cng.sys Sat Nov 20 23:08:45 2010 (4CE79E2D)
fffff880`00e15000 fffff880`00e1e000 compbatt compbatt.sys Tue Jul 14 11:31:02 2009 (4A5BC3B6)
fffff880`0169c000 fffff880`016aa000 crashdmp crashdmp.sys Tue Jul 14 12:01:01 2009 (4A5BCABD)
fffff880`03e7f000 fffff880`03f02000 csc csc.sys Sat Nov 20 22:27:12 2010 (4CE79470)
fffff880`03f02000 fffff880`03f20000 dfsc dfsc.sys Sat Nov 20 22:26:31 2010 (4CE79447)
fffff880`03e70000 fffff880`03e7f000 discache discache.sys Tue Jul 14 11:37:18 2009 (4A5BC52E)
fffff880`0163a000 fffff880`01650000 disk disk.sys Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`02c00000 fffff880`02c43000 dtsoftbus01 dtsoftbus01.sys Thu Jan 13 21:27:08 2011 (4D2EB75C)
fffff880`016aa000 fffff880`016b6000 dump_dumpata dump_dumpata.sys Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`016c1000 fffff880`016d4000 dump_dumpfve dump_dumpfve.sys Tue Jul 14 11:21:51 2009 (4A5BC18F)
fffff880`016b6000 fffff880`016c1000 dump_msahci dump_msahci.sys Sat Nov 20 23:33:58 2010 (4CE7A416)
fffff880`010d1000 fffff880`010e5000 fileinfo fileinfo.sys Tue Jul 14 11:34:25 2009 (4A5BC481)
fffff880`01085000 fffff880`010d1000 fltmgr fltmgr.sys Sat Nov 20 22:19:24 2010 (4CE7929C)
fffff880`01211000 fffff880`0121b000 Fs_Rec Fs_Rec.sys Tue Jul 14 11:19:45 2009 (4A5BC111)
fffff880`01600000 fffff880`0163a000 fvevol fvevol.sys Sat Nov 20 22:24:06 2010 (4CE793B6)
fffff880`018fd000 fffff880`01947000 fwpkclnt fwpkclnt.sys Sat Nov 20 22:21:37 2010 (4CE79321)
fffff800`031f8000 fffff800`03241000 hal hal.dll Sun Nov 21 02:00:25 2010 (4CE7C669)
fffff880`019f7000 fffff880`01a00000 hwpolicy hwpolicy.sys Sat Nov 20 22:18:54 2010 (4CE7927E)
fffff800`00ba9000 fffff800`00bb3000 kdcom kdcom.dll Tue Jul 14 13:31:07 2009 (4A5BDFDB)
fffff880`013d9000 fffff880`013f4000 ksecdd ksecdd.sys Sat Nov 20 22:21:15 2010 (4CE7930B)
fffff880`01558000 fffff880`01583000 ksecpkg ksecpkg.sys Sat Nov 20 23:10:34 2010 (4CE79E9A)
fffff880`00c54000 fffff880`00c61000 mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Tue Jul 14 13:29:09 2009 (4A5BDF65)
fffff880`00e3f000 fffff880`00e59000 mountmgr mountmgr.sys Sat Nov 20 22:19:21 2010 (4CE79299)
fffff880`00c3e000 fffff880`00c49000 msahci msahci.sys Sat Nov 20 23:33:58 2010 (4CE7A416)
fffff880`013f4000 fffff880`013ff000 Msfs Msfs.SYS Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`00fa8000 fffff880`00fb2000 msisadrv msisadrv.sys Tue Jul 14 11:19:26 2009 (4A5BC0FE)
fffff880`010e5000 fffff880`01143000 msrpc msrpc.sys Sat Nov 20 22:21:56 2010 (4CE79334)
fffff880`0106d000 fffff880`01078000 mssmbios mssmbios.sys Tue Jul 14 11:31:10 2009 (4A5BC3BE)
fffff880`019e5000 fffff880`019f7000 mup mup.sys Tue Jul 14 11:23:45 2009 (4A5BC201)
fffff880`01405000 fffff880`014f8000 ndis ndis.sys Sat Nov 20 22:23:30 2010 (4CE79392)
fffff880`02de8000 fffff880`02df7000 netbios netbios.sys Tue Jul 14 12:09:26 2009 (4A5BCCB6)
fffff880`02cca000 fffff880`02d0f000 netbt netbt.sys Sat Nov 20 22:23:18 2010 (4CE79386)
fffff880`014f8000 fffff880`01558000 NETIO NETIO.SYS Sat Nov 20 22:23:13 2010 (4CE79381)
fffff880`011b5000 fffff880`011c6000 Npfs Npfs.SYS Tue Jul 14 11:19:48 2009 (4A5BC114)
fffff880`01061000 fffff880`0106d000 nsiproxy nsiproxy.sys Tue Jul 14 11:21:02 2009 (4A5BC15E)
fffff800`02c0e000 fffff800`031f8000 nt ntkrnlmp.exe Sat Nov 20 22:30:02 2010 (4CE7951A)
fffff880`01236000 fffff880`013d9000 Ntfs Ntfs.sys Sat Nov 20 22:20:57 2010 (4CE792F9)
fffff880`016e3000 fffff880`016ec000 Null Null.SYS Tue Jul 14 11:19:37 2009 (4A5BC109)
fffff880`02dac000 fffff880`02dd2000 pacer pacer.sys Sat Nov 20 23:52:18 2010 (4CE7A862)
fffff880`00e00000 fffff880`00e15000 partmgr partmgr.sys Sat Nov 20 22:20:00 2010 (4CE792C0)
fffff880`00fb2000 fffff880`00fe5000 pci pci.sys Sat Nov 20 22:19:11 2010 (4CE7928F)
fffff880`00def000 fffff880`00dff000 PCIIDEX PCIIDEX.SYS Tue Jul 14 11:19:48 2009 (4A5BC114)
fffff880`01200000 fffff880`01211000 pcw pcw.sys Tue Jul 14 11:19:27 2009 (4A5BC0FF)
fffff880`00c61000 fffff880`00c75000 PSHED PSHED.dll Tue Jul 14 13:32:23 2009 (4A5BE027)
fffff880`02c72000 fffff880`02cc3000 rdbss rdbss.sys Sat Nov 20 22:27:51 2010 (4CE79497)
fffff880`015f0000 fffff880`015f9000 RDPCDD RDPCDD.sys Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`0121b000 fffff880`01224000 rdpencdd rdpencdd.sys Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`01224000 fffff880`0122d000 rdprefmp rdprefmp.sys Tue Jul 14 12:16:35 2009 (4A5BCE63)
fffff880`019ab000 fffff880`019e5000 rdyboost rdyboost.sys Sat Nov 20 22:43:10 2010 (4CE7982E)
fffff880`019a3000 fffff880`019ab000 spldr spldr.sys Tue May 12 04:56:27 2009 (4A0858BB)
fffff880`016f9000 fffff880`018fd000 tcpip tcpip.sys Sat Nov 20 22:25:52 2010 (4CE79420)
fffff880`011e8000 fffff880`011f5000 TDI TDI.SYS Sat Nov 20 22:22:06 2010 (4CE7933E)
fffff880`011c6000 fffff880`011e8000 tdx tdx.sys Sat Nov 20 22:21:54 2010 (4CE79332)
fffff880`02c5e000 fffff880`02c72000 termdd termdd.sys Sun Nov 21 00:03:40 2010 (4CE7AB0C)
fffff880`00fe5000 fffff880`00ff2000 vdrvroot vdrvroot.sys Tue Jul 14 12:01:31 2009 (4A5BCADB)
fffff880`015ad000 fffff880`015bb000 vga vga.sys Tue Jul 14 11:38:47 2009 (4A5BC587)
fffff880`015bb000 fffff880`015e0000 VIDEOPRT VIDEOPRT.SYS Tue Jul 14 11:38:51 2009 (4A5BC58B)
fffff880`00e59000 fffff880`00e95000 vmbus vmbus.sys Sat Nov 20 22:57:29 2010 (4CE79B89)
fffff880`01947000 fffff880`01957000 vmstorfl vmstorfl.sys Sat Nov 20 22:57:30 2010 (4CE79B8A)
fffff880`00e2a000 fffff880`00e3f000 volmgr volmgr.sys Sat Nov 20 22:19:28 2010 (4CE792A0)
fffff880`00d93000 fffff880`00def000 volmgrx volmgrx.sys Sat Nov 20 22:20:43 2010 (4CE792EB)
fffff880`01957000 fffff880`019a3000 volsnap volsnap.sys Sat Nov 20 22:20:08 2010 (4CE792C8)
fffff880`02dd2000 fffff880`02de8000 vwififlt vwififlt.sys Tue Jul 14 12:07:22 2009 (4A5BCC3A)
fffff880`02c43000 fffff880`02c5e000 wanarp wanarp.sys Sat Nov 20 23:52:36 2010 (4CE7A874)
fffff880`015e0000 fffff880`015f0000 watchdog watchdog.sys Tue Jul 14 11:37:35 2009 (4A5BC53F)
fffff880`00e95000 fffff880`00f39000 Wdf01000 Wdf01000.sys Tue Jul 14 11:22:07 2009 (4A5BC19F)
fffff880`00f39000 fffff880`00f48000 WDFLDR WDFLDR.SYS Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`02da3000 fffff880`02dac000 wfplwf wfplwf.sys Tue Jul 14 12:09:26 2009 (4A5BCCB6)
fffff880`00c00000 fffff880`00c14000 winhv winhv.sys Sat Nov 20 22:20:02 2010 (4CE792C2)
fffff880`00f9f000 fffff880`00fa8000 WMILIB WMILIB.SYS Tue Jul 14 11:19:51 2009 (4A5BC117)
fffff880`02d98000 fffff880`02da3000 ws2ifsl ws2ifsl.sys Tue Jul 14 12:10:33 2009 (4A5BCCF9)