Windows 7 - Blue Screen problem

bossjm · 11 Mar 2011

HI everyone. I have problem with BLUE screen.

I'm coming from Slovenia and i have 4 months old laptop, until now worked fine with WIN 7 64bit.
Blue screen always appears when the display is turned off after 10min non working with laptop. Then when I move a mouse to turn on display blue screen appears and i have to restart the computer.

Then after loading Win 7 again i get this message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1060

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88004549A44
BCP3: FFFFF880025E1790
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\031111-23181-01.dmp
C:\Users\Janez\AppData\Local\Temp\WER-48079-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Here are my latest dmp files:
4shared - My 4shared - shared folder - free file sharing and storage

And here is my computer health performance:

Windows_NT6_BSOD_jcgriff2.zip - 4shared.com - online file sharing and storage - download

report is in file : report.html

Janez

Jonathan_King · 11 Mar 2011

Hello,

Start by installing updated graphics drivers from here: ATI Catalyst

Code:

atikmpag.sys    Thu Dec 10 00:22:33 2009 (4B208599)
atipmdag.sys    Thu Dec 10 01:42:32 2009 (4B209858)

Uninstall Daemon Tools, as it uses SPTD. SPTD is a driver known to cause BSODs in Windows 7 and Vista. Remove SPTD itself with this tool, after Daemon Tools is removed: http://www.duplexsecure.com/download...t-v177-x64.exe

...Summary of the dumps:

Code:


Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 11 14:53:12.779 2011 (UTC - 5:00)
System Uptime: 0 days 0:19:43.997
Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4
SystemProductName = MS-1688
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar 10 20:48:51.591 2011 (UTC - 5:00)
System Uptime: 0 days 8:12:45.809
Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4
SystemProductName = MS-1688
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

bossjm · 12 Mar 2011

Thank you were much for helping me.
I did just you said, and now all works fine.

:)

Jonathan_King · 12 Mar 2011

Glad to hear it bossjm! Let us know if you need anything else.