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Windows 7: BSOD, Help is appreciated.


11 Mar 2011   #1

Windows 7 Home Premium 64bit
 
 
BSOD, Help is appreciated.

So ever since I purchased my computer I've been getting BSODs every so often. They seem to happen mostly when I'm playing games, but It has happened when performing everyday tasks like web browsing. They are fairly common, but they don't happen everyday.

My computer is custom made and was purchased in late February 2011.

Windows 7 Home Premium 64bit
MSI NF980-G65 SLI ATX Motherboard
AMD Phenom II X6 1100T Black Edition
8GB Patriot Sector 7 DDR3 Memory
Nvidia GTX 560 Ti Twin Frozr II
Seagate Barracuda 1TB SATA2 HDD
LG DVDRW Optical Drive

Attachment 143089
Attachment 143090

Can I get some help? It would be much appreciated.

EDIT: Please note that the System Health Report says that I don't have any Anti Virus software. That is not true however, I am using Norton Antivirus.


My System SpecsSystem Spec
.

11 Mar 2011   #2

Windows 7 Home Premium 64bit
 
 

Anybody? Sorry, I'm just desperate to get this fixed, its so annoying :P.
My System SpecsSystem Spec
12 Mar 2011   #3
Microsoft MVP

 
 

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Scanners (read the details at the link)
Also, since Norton is involved, try this:
Quote:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://service1.symantec.com/Support...05033108162039
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
I fully expect Norton to be the problem here, but if it's not - please post back and we'll run Driver Verifier with some special instructions.

OLDER DRIVERS PRESENT IN THE DUMP FILES
- Please update these drivers from the device manufacturer's website - or uninstall/remove them from your system. Reference links included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:
Quote:
Code:

nvraid.sys              Fri Mar 19 16:59:20 2010 (4BA3E5A8)
nvstor64.sys            Tue Aug 04 20:31:07 2009 (4A78D2CB)
amdxata.sys             Fri Mar 19 12:18:18 2010 (4BA3A3CA)
nvrd64.sys              Tue Aug 04 20:32:24 2009 (4A78D318)
nvstor.sys              Fri Mar 19 16:45:11 2010 (4BA3E257)
SYMDS64.SYS             Fri Oct 15 13:53:54 2010 (4CB89532)
SYMEFA64.SYS            Mon Nov 15 16:56:23 2010 (4CE1AC87)
nvhda64v.sys            Thu Nov 11 18:10:36 2010 (4CDC77EC)
SYMEVENT64x86.SYS       Fri Jul 30 19:05:59 2010 (4C535AD7)
Ironx64.SYS             Fri Nov 12 18:06:50 2010 (4CDDC88A)
dump_CLASSPNP.SYS       Sat Nov 20 04:19:23 2010 (4CE7929B)
dump_nvrd64.sys         Tue Aug 04 20:32:24 2009 (4A78D318)
SYMNETS.SYS             Tue Nov 30 18:24:40 2010 (4CF587B8)
SRTSPX64.SYS            Fri Nov 19 19:18:10 2010 (4CE713C2)
nvsmu.sys               Mon Jun 29 03:36:37 2009 (4A486F05)
GEARAspiWDM.sys         Mon May 18 08:17:04 2009 (4A1151C0)
eeCtrl64.sys            Fri May 21 17:44:45 2010 (4BF6FECD)
EraserUtilRebootDrv.sys Fri May 21 17:44:45 2010 (4BF6FECD)
IDSvia64.sys            Fri Nov 05 17:13:11 2010 (4CD47367)
nvmf6264.sys            Thu Aug 12 07:46:06 2010 (4C63DEFE)
athrx.sys               Fri Oct 23 21:49:44 2009 (4AE25D38)
SRTSP64.SYS             Fri Nov 19 19:17:58 2010 (4CE713B6)
ENG64.SYS               Mon Dec 13 20:47:30 2010 (4D06CCB2)
EX64.SYS                Mon Dec 13 20:55:48 2010 (4D06CEA4)
nvraid.sys              Wed May 20 02:39:40 2009 (4A13A5AC)
amdxata.sys             Tue May 19 13:56:59 2009 (4A12F2EB)
nvstor.sys              Wed May 20 02:45:37 2009 (4A13A711)
dump_CLASSPNP.SYS       Mon Jul 13 19:19:58 2009 (4A5BC11E)
BHDrvx64.sys            Mon Nov 15 18:11:35 2010 (4CE1BE27)
nvlddmkm.sys            Thu Jan 13 22:53:26 2011 (4D2FC8B6)
nvmf6264.sys            Thu Jul 30 19:48:18 2009 (4A723142)





http://www.carrona.org/dvrref.html#nvraid.sys
http://www.carrona.org/dvrref.html#nvstor64.sys
http://www.carrona.org/dvrref.html#amdxata.sys
http://www.carrona.org/dvrref.html#nvstor.sys
http://www.carrona.org/dvrref.html#SYMDS64.SYS
http://www.carrona.org/dvrref.html#SYMEFA64.SYS
http://www.carrona.org/dvrref.html#nvhda64v.sys
http://www.carrona.org/dvrref.html#SYMEVENT64x86.SYS
http://www.carrona.org/dvrref.html#Ironx64.SYS
http://www.carrona.org/dvrref.html#SYMNETS.SYS
http://www.carrona.org/dvrref.html#SRTSPX64.SYS
http://www.carrona.org/dvrref.html#nvsmu.sys
http://www.carrona.org/dvrref.html#GEARAspiWDM.sys
http://www.carrona.org/dvrref.html#eeCtrl64.sys
http://www.carrona.org/dvrref.html#EraserUtilRebootDrv.sys
http://www.carrona.org/dvrref.html#IDSvia64.sys
http://www.carrona.org/dvrref.html#nvmf6264.sys
http://www.carrona.org/dvrref.html#athrx.sys
http://www.carrona.org/dvrref.html#SRTSP64.SYS
http://www.carrona.org/dvrref.html#ENG64.SYS
http://www.carrona.org/dvrref.html#EX64.SYS
http://www.carrona.org/dvrref.html#nvraid.sys
http://www.carrona.org/dvrref.html#amdxata.sys
http://www.carrona.org/dvrref.html#nvstor.sys
http://www.carrona.org/dvrref.html#BHDrvx64.sys
http://www.carrona.org/dvrref.html#nvlddmkm.sys
http://www.carrona.org/dvrref.html#nvmf6264.sys
BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Fri Mar 11 16:27:19.226 2011 (UTC - 5:00)
System Uptime: 0 days 1:50:09.648
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4987d )
BUGCHECK_STR:  0x1E_c000001d
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_c000001d_BAD_IP_nt!_??_::FNODOBFM::_string_+4987d
Bugcheck code 0000001E
Arguments ffffffff`c000001d fffffa80`06d34509 00000000`0000000d 00000000`00000000
BiosVersion = V1.4
BiosReleaseDate = 08/12/2010
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Wed Mar  2 21:20:00.095 2011 (UTC - 5:00)
System Uptime: 0 days 6:11:51.423
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
BiosVersion = V1.4
BiosReleaseDate = 08/12/2010
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Feb 27 21:44:08.440 2011 (UTC - 5:00)
System Uptime: 0 days 1:59:23.940
Probably caused by : amdppm.sys ( amdppm!C1Halt+2 )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_amdppm!C1Halt+2
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
BiosVersion = V1.4
BiosReleaseDate = 08/12/2010
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Feb 25 23:48:43.541 2011 (UTC - 5:00)
System Uptime: 0 days 0:19:28.135
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::WaitForEventsOrVerticalBlankEvent+cf )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0xA_dxgkrnl!DXGADAPTER::WaitForEventsOrVerticalBlankEvent+cf
Bugcheck code 0000000A
Arguments fffff780`00800008 00000000`00000002 00000000`00000000 fffff800`02ec114b
BiosVersion = V1.4
BiosReleaseDate = 08/12/2010
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Feb 21 16:19:02.317 2011 (UTC - 5:00)
System Uptime: 0 days 3:04:11.817
Probably caused by : Ntfs.sys ( Ntfs! ?? ::NNGAKEGL::`string'+13a52 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Wow.exe
FAILURE_BUCKET_ID:  X64_0x3B_Ntfs!_??_::NNGAKEGL::_string_+13a52
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`014b8c8d fffff880`08cd9de0 00000000`00000000
BiosVersion = V1.4
BiosReleaseDate = 08/12/2010
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Feb 20 23:06:46.836 2011 (UTC - 5:00)
System Uptime: 0 days 0:44:51.336
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4904 )
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
BUGCHECK_STR:  0xc4_91
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xc4_91_nt!_??_::FNODOBFM::_string_+4904
Bugcheck code 000000C4
Arguments 00000000`00000091 00000000`00000000 fffff880`009bd040 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
.


12 Mar 2011   #4

Windows 7 Home Premium 64bit
 
 

Thanks, currently installing Microsoft Security Essentials right now, I'll keep you posted.
My System SpecsSystem Spec
12 Mar 2011   #5

Windows 7 Home Premium 64bit
 
 

Okay I have MSE installed now and Norton is gone, ill let you know how my progress goes. However, I have put memtest on a USB Drive, but I don't know how to boot it because my computer is custom made, and the link doesn't specify. Any ideas on how I might go about booting it?
My System SpecsSystem Spec
12 Mar 2011   #6

Windows 7 Professional x64
 
 

Hello,

Check in the BIOS setup program for a "boot" tab; change the USB drive to be the first to boot.

Alternatively, you can open the "popup boot menu"; that's activated by pressing a key during the POST, usually F11 or F12. It's possible it's disabled in the BIOS, so if you don't see it, check the BIOS setup program.
My System SpecsSystem Spec
13 Mar 2011   #7
Microsoft MVP

 
 

Make and model of the motherboard?
My System SpecsSystem Spec
13 Mar 2011   #8

Windows 7 Home Premium 64bit
 
 

Sorry for the late reply. I uninstalled norton and I had a good run without a blue screen but I just got one now :\

My motherboard is an MSI NF980-G65. If you want, we can run driver verifier like you said.
My System SpecsSystem Spec
13 Mar 2011   #9

Windows 7 Home Premium 64bit
 
 

I have figured out how to boot from the USB and ran Memtest. My system passed the test so the memory is definitely not the problem. Hmmm...
My System SpecsSystem Spec
14 Mar 2011   #10

Windows 7 Professional x64
 
 

Could you upload a new jcgriff2 report?

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
Reply

 BSOD, Help is appreciated.




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