bluescreen problem

MISTY · 13 Mar 2011

hey everybody.....i am having the BLUESCREEN PROBLEM with my laptop...it has win-7 64-bit home basic OS....my laptop has shut itself down in the middle of work 6-8 times...not to forget mentioning that it restarts sometimes when i try to shut it down....all this has happened erractically...no pattern as such..the problem signature is below...help me out...how serious is this and why has this happened?

also i have attached minidump files with the prob ...might be of some help

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.2
Locale ID: 1033

Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000004
BCP3: FFFFFA8004AD9760
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030811-23556-01.dmp
C:\Users\TM\AppData\Local\Temp\WER-59982-0.sysdata.xml

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usasma · 13 Mar 2011

The bugcheck is related to your USB drivers - so the first thing would be to check any USB devices. FYI - there are USB devices that are usually built into your laptop - so we'll need this info to help puzzle things out: https://www.sevenforums.com/crashes-d...tructions.htmlOLDER DRIVERS PRESENT IN THE DUMP FILES
- Please update these drivers from the device manufacturer's website - or uninstall/remove them from your system. Reference links included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:

Code:


amdxata.sys   Tue May 19 13:56:59 2009 (4A12F2EB)
MpFilter.sys  Tue Sep 14 20:19:28 2010 (4C901110)
CtClsFlt.sys  Mon Jun 15 01:06:41 2009 (4A35D6E1)
ewusbmdm.sys  Thu Sep 10 03:31:54 2009 (4AA8AB6A)
bcmwl664.sys  Tue Jul 07 20:45:04 2009 (4A53EC10)
Rt64win7.sys  Fri May 22 10:52:30 2009 (4A16BC2E)
stwrt64.sys   Mon Jun 29 13:52:05 2009 (4A48FF45)
MpNWMon.sys   Tue Sep 14 20:19:30 2010 (4C901112)
igdkmd64.sys  Wed Aug 25 15:35:58 2010 (4C75709E)
BCM42RLY.sys  Tue Jul 07 20:34:55 2009 (4A53E9AF)
NisDrvWFP.sys Tue Sep 14 20:20:25 2010 (4C901149)

BSOD BUGCHECK SUMMARY

Code:


Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar 10 06:43:11.116 2011 (UTC - 4:00)
System Uptime: 0 days 4:45:44.864
BugCheck FE, {8, 4, fffffa8004aff760, 0}
Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatal_Dbg+30 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhTrapFatal_Dbg+30
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000004 fffffa80`04aff760 00000000`00000000
BiosVersion = A03
BiosReleaseDate = 07/29/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T6600  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2194
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Mar  9 17:49:15.840 2011 (UTC - 4:00)
System Uptime: 0 days 5:46:06.588
BugCheck FE, {8, 4, fffffa8004612760, 0}
Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatal_Dbg+30 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhTrapFatal_Dbg+30
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000004 fffffa80`04612760 00000000`00000000
BiosVersion = A03
BiosReleaseDate = 07/29/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T6600  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2194
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar  8 10:28:32.925 2011 (UTC - 4:00)
System Uptime: 0 days 1:36:40.673
BugCheck FE, {8, 4, fffffa8004ad9760, 0}
Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatal_Dbg+30 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhTrapFatal_Dbg+30
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000004 fffffa80`04ad9760 00000000`00000000
BiosVersion = A03
BiosReleaseDate = 07/29/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T6600  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2194
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Mar  5 06:46:38.154 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:29.902
BugCheck FE, {8, 4, fffffa8003868760, 0}
Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatal_Dbg+30 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhTrapFatal_Dbg+30
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000004 fffffa80`03868760 00000000`00000000
BiosVersion = A03
BiosReleaseDate = 07/29/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T6600  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2194
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Mar  2 18:12:42.512 2011 (UTC - 4:00)
System Uptime: 0 days 9:00:44.260
BugCheck FE, {8, 4, fffffa80045f1760, 0}
Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatal_Dbg+30 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhTrapFatal_Dbg+30
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000004 fffffa80`045f1760 00000000`00000000
BiosVersion = A03
BiosReleaseDate = 07/29/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T6600  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2194
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Feb 26 17:35:30.960 2011 (UTC - 4:00)
System Uptime: 0 days 2:24:21.437
BugCheck FE, {8, 4, fffffa800374c760, 0}
Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatal_Dbg+30 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhTrapFatal_Dbg+30
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000004 fffffa80`0374c760 00000000`00000000
BiosVersion = A03
BiosReleaseDate = 07/29/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T6600  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2194
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Feb 26 06:31:20.547 2011 (UTC - 4:00)
System Uptime: 0 days 5:10:04.295
BugCheck FE, {8, 4, fffffa8004b1b760, 0}
Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatal_Dbg+30 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhTrapFatal_Dbg+30
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000004 fffffa80`04b1b760 00000000`00000000
BiosVersion = A03
BiosReleaseDate = 07/29/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T6600  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2194
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

MISTY · 15 Mar 2011

hi...thanks for replying...i read the BSOD thread and i'm attaching the reports as follows..
also im not very sure if i can locate these drivers (P.S. not that skillful at this) so i'll be grateful if you could explain the update and locating the drivers part a little bit more ...just to avoid any more mishappenings with my laptop.
thanks :)

usasma · 16 Mar 2011

As for the drivers, click on each of the links and it will give you "clues" as to where you can find the drivers. Compare these clues to what you have on your system (and at the drivers download section of your laptops manufacturer's webpage - and you should be able to figure out which is which.

Skip the first one (amdxata.sys) as it'll make you pull your hair out!

For example, the second one is MpFilter.sys
Clicking on the link shows you that it's a part of Microsoft Antimalware - so it most likely belongs to Microsoft Security Essentials.
Check your system to see if that program is installed on your system.
If so, try updating the program using the updates button in it - or by using Windows Update.

Now, since you have a USB issue - scroll down a bit to ewusbmdm.sys
Clicking on the link reveals this to be a USB modem of some sort.
So, it'd be a wise idea to update the drivers on this device.
The link in the table doesn't work right now, so try the Cell Phone carrier that provided the modem and see if they have updated drivers.

If if the drivers aren't newer, uninstall the current version on the system and install a fresh copy. This is in case the current drivers are corrupted (even if they are the newest version).

After updating the drivers you'll need to visit Windows Update and select "Important Updates" - then install Service Pack 1.

MISTY · 17 Mar 2011

thanks buddy :)