Windows 7: Several random BSOD's.. Please help......

deepakmenonk · 13 Mar 2011

My laptop is an ASUS K42JA-VX032D
4gb ram (2gb extended by me)
2gb ati mobility radeon 5730 grafix card
i5-m460 processor
running on windows 7 ultimate 64bit
kaspersky internet security 2011 alongwith malwarebytes antimalware

The BSOD's that i get are very random and i never know the next BSOD is going to happen. The BSOD's happen mostly when it is idle and it is perfectly ok, while i am gaming. I got most of the BSOD's while on wireless internet or watching a movie. The system has also freezed 2-3 times. I am uploading all the dump files that i have got. Thank you in advance. Please help me ...

**yowanvista** · 13 Mar 2011

BSODs caused by BS_DEF.sys

BS_DEF.sys - seems to be the Default BIOS Flash Driver Updater which is a part of Asus Update
Please remove such software

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8800ba20005, 0, fffff8800adcd40c, 0}

Unable to load image BS_DEF.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BS_DEF.sys
*** ERROR: Module load completed but symbols could not be loaded for BS_DEF.sys

Could not read faulting driver name
Probably caused by : BS_DEF.sys ( BS_DEF+240c )


PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8800ba20005, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8800adcd40c, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036b90e0
 fffff8800ba20005 

FAULTING_IP: 
BS_DEF+240c
fffff880`0adcd40c 0fb7843b06000100 movzx   eax,word ptr [rbx+rdi+10006h]

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  IKernel.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880080f4380 -- (.trap 0xfffff880080f4380)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000000ffffffff rbx=0000000000000000 rcx=fffff8800ba1ffff
rdx=fffff8800ba1f790 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800adcd40c rsp=fffff880080f4510 rbp=0000000000000064
 r8=00000000000119bf  r9=00000000000119bf r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
BS_DEF+0x240c:
fffff880`0adcd40c 0fb7843b06000100 movzx   eax,word ptr [rbx+rdi+10006h] ds:00000000`00010006=????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800035021e4 to fffff80003482f00

STACK_TEXT:  
fffff880`080f4218 fffff800`035021e4 : 00000000`00000050 fffff880`0ba20005 00000000`00000000 fffff880`080f4380 : nt!KeBugCheckEx
fffff880`080f4220 fffff800`03480fee : 00000000`00000000 00000000`0000ffff fffff880`0ba00000 00000000`0001fff0 : nt! ?? ::FNODOBFM::`string'+0x42907
fffff880`080f4380 fffff880`0adcd40c : 00000000`000e0000 00000000`0001ffff 00000000`0000b93b fffff6fc`4005d0f8 : nt!KiPageFault+0x16e
fffff880`080f4510 00000000`000e0000 : 00000000`0001ffff 00000000`0000b93b fffff6fc`4005d0f8 00000000`000e0000 : BS_DEF+0x240c
fffff880`080f4518 00000000`0001ffff : 00000000`0000b93b fffff6fc`4005d0f8 00000000`000e0000 41412400`46534124 : 0xe0000
fffff880`080f4520 00000000`0000b93b : fffff6fc`4005d0f8 00000000`000e0000 41412400`46534124 24004353`46240046 : 0x1ffff
fffff880`080f4528 fffff6fc`4005d0f8 : 00000000`000e0000 41412400`46534124 24004353`46240046 00000000`00504141 : 0xb93b
fffff880`080f4530 00000000`000e0000 : 41412400`46534124 24004353`46240046 00000000`00504141 00000000`00000000 : 0xfffff6fc`4005d0f8
fffff880`080f4538 41412400`46534124 : 24004353`46240046 00000000`00504141 00000000`00000000 00000000`0000ffff : 0xe0000
fffff880`080f4540 24004353`46240046 : 00000000`00504141 00000000`00000000 00000000`0000ffff 00000000`0000fff0 : 0x41412400`46534124
fffff880`080f4548 00000000`00504141 : 00000000`00000000 00000000`0000ffff 00000000`0000fff0 fffffa80`0434d001 : 0x24004353`46240046
fffff880`080f4550 00000000`00000000 : 00000000`0000ffff 00000000`0000fff0 fffffa80`0434d001 fffffa80`043b0000 : 0x504141


STACK_COMMAND:  kb

FOLLOWUP_IP: 
BS_DEF+240c
fffff880`0adcd40c 0fb7843b06000100 movzx   eax,word ptr [rbx+rdi+10006h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  BS_DEF+240c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: BS_DEF

IMAGE_NAME:  BS_DEF.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a41d815

FAILURE_BUCKET_ID:  X64_0x50_BS_DEF+240c

BUCKET_ID:  X64_0x50_BS_DEF+240c

Followup: MachineOwner
---------

deepakmenonk · 13 Mar 2011

do you mean that all these BSOD's are caused by this software??
and please let me know how i can remove it..
Thanku for the reply

**yowanvista** · 13 Mar 2011

Quote: Originally Posted by deepakmenonk

do you mean that all these BSOD's are caused by this software??
and please let me know how i can remove it..
Thanku for the reply

Yes it was caused by this Asus BIOS updater Utility/Updater
Remove it, here is a guide for performing it Programs and Features - Uninstall or Change a Program

Upload any new dump files if BSODs continue to occur

deepakmenonk · 13 Mar 2011

I uninstalled the program from control panel.. Thanku so much for the reply.. I am asking this again because the BSOD's are very random. As i checked with bluescreenviewer it tells me most of the BSOD's are caused by the ntoskrnl.sys alongwith others. I have got many errors like page_fault_in_no_paged_area, IRQ_LESS, win32k.sys, ntfs.sys
I am soo worried about this, and still do you think its the asus live update that caused all these BSOD's, about 20??
Thanku for replying again

deepakmenonk · 13 Mar 2011

its ntoskrnl.exe
sorry for the mistake

**yowanvista** · 13 Mar 2011

win32k.sys and ntoskrnl.exe are usually caused by other software drivers which are unstable.

If ever you get any more BSODs you should enable driver verifier to identify the drivers causing it
Driver Verifier - Enable and Disable

I looked at the last 7 dumps and they all indicated the Asus utility

deepakmenonk · 13 Mar 2011

OK that is great news for me if the BSOD's would stop with this. That would be a great relief.

Can u please help me again looking at this dump file 012711-35739-01.dmp that i have attached before, because it was the starting of the crashes. If that is also due to the asus utility, i can make it pretty sure that the problem is fixed.

I greatly appreciate ur help.

**yowanvista** · 13 Mar 2011

This one was caused by Dreamweaver and win32k.sys, for that reason I suggest to enable the driver verifier if you get more BSODs

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960002d0725, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88009555140, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k+200725
fffff960`002d0725 418b4570        mov     eax,dword ptr [r13+70h]

CONTEXT:  fffff88009555140 -- (.cxr 0xfffff88009555140)
rax=0000000000000000 rbx=0000000000000000 rcx=fffff88009555af0
rdx=fffff900c0200000 rsi=fffff900c068a630 rdi=fffff900c00bf010
rip=fffff960002d0725 rsp=fffff88009555b20 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000000
r11=fffff88009555b18 r12=0100000000000000 r13=0000000000000000
r14=000000006b011a47 r15=0000000000000001
iopl=0         nv up ei pl zr na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010247
win32k+0x200725:
fffff960`002d0725 418b4570        mov     eax,dword ptr [r13+70h] ds:002b:00000000`00000070=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  Dreamweaver.ex

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff900c0872be0 to fffff960002d0725

STACK_TEXT:  
fffff880`09555b20 fffff900`c0872be0 : 00000000`00000000 fffff900`c068a630 fffff960`001960a2 fffff900`c068a630 : win32k+0x200725
fffff880`09555b28 00000000`00000000 : fffff900`c068a630 fffff960`001960a2 fffff900`c068a630 00000000`00000000 : 0xfffff900`c0872be0


FOLLOWUP_IP: 
win32k+200725
fffff960`002d0725 418b4570        mov     eax,dword ptr [r13+70h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k+200725

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc5e1

STACK_COMMAND:  .cxr 0xfffff88009555140 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k+200725

BUCKET_ID:  X64_0x3B_win32k+200725

Followup: MachineOwner

deepakmenonk · 13 Mar 2011

Rep+

So it means, it is not solely because of asus update utility right...

Just before posting, i had tried the driver verifier, where i followed the given steps, checked only the 'Microsoft Corporation' drivers and unchecked all others. When i restarted it immediately BSOD'ed, which was the latest dump that i attached. Then i had to do startup repair to get the system booting properly. What do you think that is?

Windows 7: Several random BSOD's.. Please help......

Several random BSOD's.. Please help...... problems?