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Windows 7: BSOD'ing pretty randomly

14 Mar 2011   #1

Window 7 Home Premium 64bit
BSOD'ing pretty randomly

This has been going on for a few weeks. I'm sure it's a driver issue but the problem is that I'm not really sure which driver it is. If anybody could help it'd be really appreciated.

Running Windows 7 Home Premium 64bit, retail version. I've had this computer for only about two months. My profile has some specs if it helps (can't remember what my motherboard is though :P) Haven't re-installed my OS yet.

My System SpecsSystem Spec
14 Mar 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880096bf7f0, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff880`096bf7f0 0807            or      byte ptr [rdi],al

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030ae0e0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0x1E_c0000005



PROCESS_NAME:  Skype.exe


EXCEPTION_RECORD:  fffff880096c0708 -- (.exr 0xfffff880096c0708)
ExceptionAddress: fffff880040467f6 (IDSvia64+0x00000000000307f6)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME:  fffff880096c07b0 -- (.trap 0xfffff880096c07b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=7ffffa8004808a18 rbx=0000000000000000 rcx=00000000000000ac
rdx=fffffa80071ebbb8 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880040467f6 rsp=fffff880096c0948 rbp=fffff880096c0aa8
 r8=fffffa800724fb38  r9=0000000000000088 r10=00000000000000ac
r11=fffff880096c0aa8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po cy
fffff880`040467f6 ??              ???
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002f08bdb to fffff80002e76740

fffff880`096bf738 fffff800`02f08bdb : 00000000`0000001e ffffffff`c0000005 fffff880`096bf7f0 00000000`00000000 : nt!KeBugCheckEx
fffff880`096bf740 fffff800`02ec7d30 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KipFatalFilter+0x1b
fffff880`096bf780 fffff800`02ea4d1c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x95d
fffff880`096bf7c0 fffff800`02e9c40d : fffff800`02fc2be4 fffff880`096c22e0 00000000`00000000 fffff800`02e06000 : nt!_C_specific_handler+0x8c
fffff880`096bf830 fffff800`02ea3a90 : fffff800`02fc2be4 fffff880`096bf8a8 fffff880`096c0708 fffff800`02e06000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`096bf860 fffff800`02eb09ef : fffff880`096c0708 fffff880`096bff70 fffff880`00000000 fffffa80`0724f680 : nt!RtlDispatchException+0x410
fffff880`096bff40 fffff800`02e75d82 : fffff880`096c0708 fffffa80`0724fb38 fffff880`096c07b0 00000000`00000000 : nt!KiDispatchException+0x16f
fffff880`096c05d0 fffff800`02e7468a : 00000000`00080000 00000901`0000000f fffffa80`0724fe68 fffffa80`0724fea8 : nt!KiExceptionDispatch+0xc2
fffff880`096c07b0 fffff880`040467f6 : fffff880`0404da6c fffffa80`0724fb38 00000000`00000000 00000000`00000001 : nt!KiGeneralProtectionFault+0x10a
fffff880`096c0948 fffff880`0404da6c : fffffa80`0724fb38 00000000`00000000 00000000`00000001 fffff800`02faa4d3 : IDSvia64+0x307f6
fffff880`096c0950 fffffa80`0724fb38 : 00000000`00000000 00000000`00000001 fffff800`02faa4d3 fffffa80`0724fb18 : IDSvia64+0x37a6c
fffff880`096c0958 00000000`00000000 : 00000000`00000001 fffff800`02faa4d3 fffffa80`0724fb18 fffff880`0404aba8 : 0xfffffa80`0724fb38


fffff880`040467f6 ??              ???


SYMBOL_NAME:  IDSvia64+307f6

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  IDSvia64.sys


FAILURE_BUCKET_ID:  X64_0x1E_c0000005_IDSvia64+307f6

BUCKET_ID:  X64_0x1E_c0000005_IDSvia64+307f6

Followup: MachineOwner
The source of the problem is sadly norton.
All the dumps read essentially the same. It is a norton 'driver' IDSvia64.sys.
I don't know of a fix for this outside of removing norton and choosing a different security software.
Microsoft security essentials is a option, it's not quite as good as norton but it's not known to have any conflicts. It's also free.

There is also AVAST! and AVG which offer free protection (just google them for links)
My System SpecsSystem Spec
18 Mar 2011   #3

Window 7 Home Premium 64bit

Still getting BSODs and I used the official Norton Removal Tool. Uploaded another dump.

EDIT: Hmm... actually, I'm guessing the problem is that driver is still there and I need to remove it by hand. But it's midnight at the time of this post so I'll have to do it later :P
My System SpecsSystem Spec

19 Mar 2011   #4

Window 7 Home Premium 64bit

Would really appreciate someone taking a look, still getting blue screens.
My System SpecsSystem Spec
19 Mar 2011   #5

Microsoft Community Contributor Award Recipient

Windows 7 x64

An exception happened while executing a system service routine.
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002efc589, Address of the instruction which caused the bugcheck
Arg3: fffff88005858ed0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff800`02efc589 483b5120        cmp     rdx,qword ptr [rcx+20h]

CONTEXT:  fffff88005858ed0 -- (.cxr 0xfffff88005858ed0)
rax=00000000000716a5 rbx=0000000000000000 rcx=7ffffa8003b1d830
rdx=00000000000716a0 rsi=fffffa8006b16640 rdi=fffffa800508db30
rip=fffff80002efc589 rsp=fffff880058598a8 rbp=fffffa800508dd48
 r8=00000000716a5fff  r9=00000000716a0000 r10=0000000000000001
r11=fffff88005859b58 r12=fffff88005859b58 r13=fffff88005859b50
r14=0000000000000000 r15=fffffa8006b16640
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
fffff800`02efc589 483b5120        cmp     rdx,qword ptr [rcx+20h] ds:002b:7ffffa80`03b1d850=????????????????
Resetting default scope




PROCESS_NAME:  firefox.exe


LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002efc589

fffff880`058598a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiCheckForConflictingVadExistence+0x1d

fffff800`02efc589 483b5120        cmp     rdx,qword ptr [rcx+20h]


SYMBOL_NAME:  nt!MiCheckForConflictingVadExistence+1d

FOLLOWUP_NAME:  MachineOwner



STACK_COMMAND:  .cxr 0xfffff88005858ed0 ; kb

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x3B_nt!MiCheckForConflictingVadExistence+1d

BUCKET_ID:  X64_0x3B_nt!MiCheckForConflictingVadExistence+1d

Followup: MachineOwner
This points to memory corruption, in the absence of norton.
Best way to check memory is to run memtest86 overnight (5-7 passes minimum)
RAM - Test with Memtest86+
^^that link will run you through how to use the application and where to get it.
My System SpecsSystem Spec
23 Mar 2011   #6

Window 7 Home Premium 64bit

I think I've fixed it now. Thanks a lot for helping me!
My System SpecsSystem Spec

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