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Windows 7: Repeated BSOD's Last 3 Days


15 Mar 2011   #1

Windows 7 Home Premium 64 bit
 
 
Repeated BSOD's Last 3 Days

Hi All-

I think I have attached all the requested files for review, and maybe even a few extra. Forgive me if I sent too much, but I have posted many places and it has been a bit confusing to remember exactly who asked for what. In addition to the 5 embedded screenshots, I have attached a diagnostic zipfile.

2 days ago, I went to my computer which was running all night and turned on the monitor. There was a BSOD on the screen. I pulled the following information from the event viewer log.

- System

- Provider


[ Name] Microsoft-Windows-Kernel-Power


[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}



EventID 41


Version 2


Level 1


Task 63


Opcode 0


Keywords 0x8000000000000002

- TimeCreated


[ SystemTime] 2011-03-15T06:30:49.484017400Z



EventRecordID 15758


Correlation

- Execution


[ ProcessID] 4


[ ThreadID] 8



Channel System


Computer Rick-PC

- Security


[ UserID] S-1-5-18

- EventData

BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress false

PowerButtonTimestamp 0



I also received about 4 or 5 more BSOD's in the 2 days following, with the same codes as the first.

The only common factor here is that 2 of these BSOD's were when my son was playing Runescape. That is certainly not a very demanding game, so I opened up Left for Dead 2, and played for a full hour on all the highest settings without any problems. None of the 4 temperature settings moved above 38 degrees, including the GPU, so overheating sure doesn't seem to be the problem.

I ran virus scans, spyware scans, registry scans, and didn't come up with anything.

I don't have automatic updates set for anything, as I like to not have these things come on while gaming. I do regularly do all the windows updates and I did update my GPU driver. I don't see any change either way after doing that.

My computer specs are as follows:

Cooler Master HAF 912 Gaming Case
Corsair 750TX 750W 80 Plus Certified PSU
AMD Phenom ll X4 925 Quad Core Processor w/Hyper Transport
ADATA 1600MHz 8 GB DDR3 Dual Channel Memory
Gigabyte GA-870-UD3 Motherboard
Asetek 510LC Liquid Cooling System w/120MM Radiator & Fan
1 TB SATA-lll 6.0 GB/s 64MB Cache 7200RPM HDD
Windows 7 Home Premium 64 Bit OS
NVIDIA GeForce GTX 460 SE 1GB GDDR5 16X PCIe Video Card
AeroCool 2000 LCD Fan Controller
Samsung Syncmaster 2433BW 24 1920 x 1200 LCD Monitor
APC XS 1300 Battery Backup

This computer is only 3 months old and I have not done any overclocking of any kind, or changed any settings that might be contributing to this problem.

Any help would be greatly appreciated!!!!

My System SpecsSystem Spec
.

15 Mar 2011   #2

Windows 7 Professional x64
 
 

Hello,

I've closed the TSF thread: BSOD's for 3 Days - Tech Support Forum
Please do not post in multiple places, as it becomes difficult to manage.

Here is our first problem:
Code:
Event[232]:
  Log Name: System
  Source: Microsoft-Windows-Subsys-SMSS
  Date: 2011-03-15T00:32:43.946
  Event ID: 12
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Rick-PC
  Description: 
The crash dump file could not be created due to a lack of free space on the destination drive. Increasing the amount of free space on the destination drive may help prevent this error.
You have 731GB free on your C drive, which is where the crash dumps should be saved. On your E drive, however, I see only 17GB free. I'm not sure what to make of that quite honestly; just make sure your OS partition has the letter C. If that's already the case, set the computer to write only minidumps.
Code:
Right-click on My Computer, and select Properties.
In the right pane, click on "Advanced System Settings".
Under the Crashes section, click "Settings".
Change the setting from Kernel Dump to Small dump.
For now, run driver verifier: Driver Verifier - Enable and Disable

Also, run some hardware diagnostics. Start by running the three Prime95 tests: http://www.sevenforums.com/tutorials...t-prime95.html

Run Memtest86 for 7 passes: RAM - Test with Memtest86+

A few driver updates won't hurt.
Code:
Module Name:       b57nd60a
Display Name:      Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0
Link Date:         4/26/2009 7:14:55 AM
http://www.broadcom.com/support/ethernet_nic/downloaddrivers.php

Module Name:       JRAID
Display Name:      JRAID
Link Date:         1/27/2010 3:58:17 AM
ftp://driver.jmicron.com.tw/SATA_Controller/Windows/JMB36X_WinDrv_R1.17.62_WHQL.zip
My System SpecsSystem Spec
15 Mar 2011   #3

Windows 7 Home Premium 64 bit
 
 

I am sorry that you had to close one post.

I believe that the post you closed was a power supply issue, and not a BSOD post.

Anyway, the E: drive is my external hard drive, and the OS partition does have the letter "C".

I made the change from Kernel Dump to mini dump, hopefully that might help.

I will update the drivers as you suggested.

As far as the memtest86, their website tells me that the utility is not for Windows 7 64 bit, just for 32 bit versions.

One quick question about my memory.

One person who looked at my submission told me that my gigabyte 870A-UD3 motherboard doesn't support the 1600MHz memory installed. He claims the memory standard does not include it. I went to the Gigabyte website, where I found that same information, but when I click on the support tab of the MB, I believe I see my memory on the list as verified....I certainly see 1600MHz DDR3 as verified.

Can you give me your thoughts on that?

Thank You
My System SpecsSystem Spec
.


15 Mar 2011   #4

Windows 7 Professional x64
 
 

It appears the 1600 MHz is an overclocked speed; the board by default only runs RAM at 1333MHz. That having been said, a motherboard can support RAM rated for speeds higher than listed, just not lower.

What is the model of your RAM? Also, please download CPU-Z and post a screenshot of both the Memory and SPD tabs.

Memtest86 is not dependent on the OS version installed; the latest versions support more than 4GB as well. Please use the link found in my Memtest86 tutorial, that will get you the latest version (4.20).
My System SpecsSystem Spec
15 Mar 2011   #5

Windows 7 Home Premium 64 bit
 
 

Jon-

The screenshots for CPUID & HWMonitor were included in the original post.

Please take a look at those, and in the meantime I will run the hardware tests you suggested.

Also, I want you to know that since changing from kernel dump to mini dump, the computer frooze one, but didn't go to BSOD. I don't know if this is significant, but I figured I would include it. The event viewer revealed the same codes and info as with the BSOD's which were included in the original post.

Thank You

ps: I changed my power supply from a crappy XtremeGear to a Corsair a few days ago. I am certain I didn't bump anything, but I figure any bit of information might be helpful.
My System SpecsSystem Spec
15 Mar 2011   #6

Windows 7 Professional x64
 
 

Did the BSODs start before or after the PSU change?

I don't think the dump type change will make a different on the stability of the system; I suspect that freeze is coincidental, but I could be wrong.

I do see your RAM listed as compatible for your board. I was confused by the 1600; 1600 MHz is not the speed, it's just the model. The speed is 667 MHz.

Do run Memtest86: RAM - Test with Memtest86+

That may be telling.

Also run the three Prime95 tests: http://www.sevenforums.com/tutorials...t-prime95.html
My System SpecsSystem Spec
15 Mar 2011   #7

Windows 7 Home Premium 64 bit
 
 

I am now officially confused. My memory can't be 667MHz, as I paid $100 extra for the 1600MHz upgrade pasted below. The part number on my sticks also reflects the part number on the A-Data website for 1600MHz memory.

There were some BSOD's back in Jan. w/old PSU, none recently until just after install of new Corsair PSU. Is it a coincidence or is it actually possible that the new psu created the problem? I was extremely careful not to bump into anything during the process.


Series Gaming Series Speed Rating PC3-12800 Tested Speed 1600Mhz Size 2GB Kit Cas Latency 9 Voltage 1.65V ECC No Type 240-Pin DDR3 SDRAM

My System SpecsSystem Spec
16 Mar 2011   #8

Windows 7 Professional x64
 
 

Here is the webpage for your RAM: A-DATA OC Offical Website

Let me summon a RAM expert to give their say in this.

In the mean time, please run Memtest86 at the very least; run the Prime95 Blend test now too. Run the other two Prime95 tests when you get the chance.

Could you try replacing the old PSU, and see if that fixes anything?
My System SpecsSystem Spec
16 Mar 2011   #9

Windows 7 Home Premium 64 bit
 
 

Jon-

I am currently on the 6th pass of Memtest, and so far there are no errors.

I have the list of remaining hardware tests that you and others have suggested, which will test the hard drive and the GPU as well.

Are you asking me to put the old PSU back in, to see if the BSOD's stop?

If so, is it because there is a chance that the new PSU is causing the problem?...wasn't sure that it was even possible, taking out the XtremeGear junk, thinking it is destroying my unit, and replacing it with a quality component....go figure.

Normally this might be a good option, but with this setup, which took me several hours to install the new Corsair, I would like to leave that as the last resort. I am hoping that the fact that this series of BSOD's beginning after the PSU switch out is just coincidental....tell me your thoughts on that.

Thank You
My System SpecsSystem Spec
16 Mar 2011   #10

Windows 7 Professional x64
 
 

Are you certain you connected both the 24-pin motherboard power cable and the 8-pin auxiliary cable?
My System SpecsSystem Spec
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