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Windows 7: BSOD System_service_exception 0X3B

15 Mar 2011   #1
Txang

Windows 7 Professional x64
 
 
BSOD System_service_exception 0X3B

Hello,

I have built the following computer:

- CPU Intel i7 980X (secondhand 1 year use).
- RAM: 24GB DDR3 1600 (new).
- MB: ASUS Sabertooth X58 (secondhand 6 month use) (Bios upgraded yesterday).
- GPU: XFX ATI Radeon 5970 (secondhand 1 year use).
- HDDs: 2X 120GB SSD Corsair (Raid0) + Spare WD Elements Green 2TB (both new).
- PSU: Antec TruePower Quattro 1200W (new).

As OS i choosed a full retail Windows 7 Professional x64 (Reinstalled yesterday with lastest drivers i found in manufacturers websites).

I have been several problems with the GPU suffering random BSODs (i had to send to manufacturer through RMA service). This new BSOD is completely new and im totally lost. Please, help me guiding me to the problem.

Thanks a lot.

Edit: I have another BSOD (system_thread_exception_not_handled 0x1000007e) a while after post this message, I have uploaded the two minidumps for just in case this files helps you to identify the problem.


My System SpecsSystem Spec
.
15 Mar 2011   #2
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

One of the crashes points to your Realtek ethernet drivers; another mentions that Chrome.exe was running at the time of the crash. Those are consistent with each other; the Realtek drivers are probably the cause. Please install the latest drivers from here: Realtek
Code:
Rt64win7.sys     Mon Mar 22 05:57:14 2010 (4BA73EFA)
Also, install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

If that does not help, run driver verifier: Driver Verifier - Enable and Disable

Also, run a RAM test overnight: RAM - Test with Memtest86+

...Summary of the dumps:
Code:

Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar 15 06:58:28.893 2011 (UTC - 4:00)
System Uptime: 0 days 0:56:03.483
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+2155 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7E_BAD_IP_Rt64win7+2155
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar 15 06:01:19.149 2011 (UTC - 4:00)
System Uptime: 0 days 2:30:01.335
Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+4a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!SwapContext_PatchXRstor+4a
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
15 Mar 2011   #3
Txang

Windows 7 Professional x64
 
 

Hello,

thanks a lot for your answer. I have updated LAN driver following your instructions. I also passed several days ago Memtest without errors.

This evening, I've got another BSOD that looks completely different, DRIVER_IRQL_NOT_LESS_OR_EQUAL related to atikmdag.sys (see attached dump). This one points me to GPU (that should be repaired by XFX).

Do you have any ideas / actions I should do?.

Thanks in advance.
My System SpecsSystem Spec
.

15 Mar 2011   #4
Jonathan_King

Windows 7 Professional x64
 
 

Try running Furmark: Video Card - Stress Test with Furmark

Disclaimer: I am unaware of any threads I have seen where Furmark actually helped diagnose a bad graphics card. Still worth a shot though.

When you sent your video card in for repair, did they give you a new one or repair the old one?

Install the ATK0110 driver from the utilities section here: http://support.asus.com/download/download.aspx?model=P7P55D LE&os=30&SLanguage=en-us
Code:
ASACPI.sys       Sun Mar 27 22:30:36 2005 (42476C4C)
...Summary of the dumps:
Code:

Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar 15 12:33:56.757 2011 (UTC - 4:00)
System Uptime: 0 days 5:34:20.363
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+5a5a0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_atikmdag+5a5a0
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
16 Mar 2011   #5
Txang

Windows 7 Professional x64
 
 

Hello,

I'm not sure if card is new or repaired, but it looks repaired (or refurbished). I'm testing with another GPU atm. If no BSODs appear in a couple of days I think we will find the problem .
My System SpecsSystem Spec
16 Mar 2011   #6
Jonathan_King

Windows 7 Professional x64
 
 

Glad to hear you have access to another GFX card...let us know the result!
My System SpecsSystem Spec
Reply

 BSOD System_service_exception 0X3B




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