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Windows 7: The Computer that refuses to shutdown.


15 Mar 2011   #1

Windows 7 Home Premium 64bit
 
 
The Computer that refuses to shutdown.

Hello!

I'm new here, and I hope that this is the correct place to make my post. I've recently gotten a new computer and I have a problem with it not shutting down. Originally, upon shutdown, the computer would restart immediately. I ended up finding out that there were a few processes that didn't want to quit (iTunes Helper and Bonjour - screw you, Apple!) and once I was rid of them, I thought I'd gotten rid of my problem.

But, alas!

Within a few hours, my computer will boot anyway, and I honestly have no idea why or how.

By a few hours, I mean to say that it was shut down at 09:00 and then I watched it reboot at 14:20. I happened to be awake at the time (work night shift, so I sleep during the day). Every single time I've come home to the computer on, but the 14:20 start-up is the only time verification that I can provide. Unfortunately, all other times, I am either at work or asleep.

I have tried to tweak the power settings. I have gone into the BIOS and disabled the LAN wake-up via 5s or whatever it's called. That's really all that I've done. Is there anything else that I'm able to do?

Thank you in advance for your patience and answers.

My System SpecsSystem Spec
.

15 Mar 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
I think that if you try and test with a clean boot your problem will be solved
http://support.microsoft.com/kb/929135
My System SpecsSystem Spec
15 Mar 2011   #3

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by richc46 View Post
Welcome
I think that if you try and test with a clean boot your problem will be solved
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Thank you for your quick reply. I'll post as soon as I've done this, which may be in a few hours, as I've got to sleep before work.

Again, I'll post with information once I've got it.

Thanks!
My System SpecsSystem Spec
.


15 Mar 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Take your time, I will see your response. If the problem continues post and either I or another will be glad to help.
My System SpecsSystem Spec
15 Mar 2011   #5

Windows 7 Home Premium 64bit
 
 

Rich,

I've done what the article suggested (thought I'd do it before I went to bed, after all, as the computer takes several hours to boot again, anyway) and I found something interesting. I uninstalled Bonjour and Apple Mobile (don't want either of that junk) via the control panel, yet I have found that their services are still running!

Evil Apple!

I've disabled the services completely - I stopped them in the My Computer > Manage > Service/App > Services > found Bonjour / Apple > disable from start-up / Stop service from running.

I'll post again once I wake up and will hopefully bring good news.

However, if this does end up being from the Apple products that are causing this, should I bring it to their attention?

Goodnight!
My System SpecsSystem Spec
15 Mar 2011   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Go to msconfig. Untick them, that wills stop them from starting during boot.
Just type msconfig in search.
My System SpecsSystem Spec
15 Mar 2011   #7

Windows 7 Home Premium 64bit
 
 

Well, I have totally disabled both the Apple Mobile and the Bonjour - it no longer starts up - but not my computer reboots as soon as it is shutdown, instead of doing it within a few hours. How frustrating!
My System SpecsSystem Spec
15 Mar 2011   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Go to search and type event viewer may give us an idea of the problem.
Try in clean, boot, too. see if it still happens.
My System SpecsSystem Spec
15 Mar 2011   #9

Windows 7 Home Premium 64bit
 
 

Clean boot let the computer boot up and then shut down normally. During my trying to see what was causing the problem, I noticed that iTunes had an update, suddenly (unusual for them to do it so soon). I updated iTunes, as the processes that I believed were the problem are related to iTunes. Bonjour, etc, were back in my processes, and as an experiment, I shutdown the computer without first stopping any of the 'problem' processes. The computer shutdown normally.

I happened to read in the update log that they fixed stability issues, though they would not specify what the exact problem was. Assuming that my computer no longer misbehaves, I do believe that I have solved the problem (or rather, Apple updating and fixing their crap did).

Thank you for your help, Rich. I will be back if it does misbehave, however!
My System SpecsSystem Spec
16 Mar 2011   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Glad that we were able to figure out the problem.
My System SpecsSystem Spec
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 The Computer that refuses to shutdown.




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