Windows 7: BSOD 2nd machine

BDM · 16 Mar 2011

This is my other home build recently suffering the BSOD. All stock, except I have MSI AB for graphics card control. It's off, and still the BSOD occur every 5 minutes to 20 minutes, just idling, or even when shutting down or booting up. I could not run a perfmon /report it just errors out. Specs are:

Gigabyte EP45-UD3P
Q9550 Core 2 quad
WD 320/gb Blue
Crucial 4/gb RAM (2x2 modules)
No on-board sound
Windows 7 Home Premium

Thank you,
Brian

BDM · 16 Mar 2011

Anyone?

BDM · 17 Mar 2011

Anyone at all

Jonathan_King · 17 Mar 2011

Hello,

Start by installing this updated Realtek ethernet driver: Realtek

Also run some hardware diagnostics, starting with the three Prime95 tests: http://www.sevenforums.com/tutorials...t-prime95.html

Next, run SeaTools: SeaTools for Windows | Seagate

Memtest86 is also a good ideal: RAM - Test with Memtest86+

Finally, run driver verifier: Driver Verifier - Enable and Disable

...Summary of the dumps:

Code:


Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Wed Mar 16 00:17:18.052 2011 (UTC - 4:00)
System Uptime: 0 days 1:11:39.831
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : intelppm.sys ( intelppm+39c2 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_intelppm+39c2
SystemProductName = EP45-UD3P
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Tue Mar 15 23:03:34.198 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:14.587
Probably caused by : memory_corruption ( nt!MiFindNodeOrParent+0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!MiFindNodeOrParent+0
SystemProductName = EP45-UD3P
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Tue Mar 15 22:11:57.458 2011 (UTC - 4:00)
System Uptime: 0 days 0:44:51.237
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for NETIO.SYS - 
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by : NETIO.SYS ( NETIO!RtlInitializeTimerWheelEntry+ed5 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_NETIO!RtlInitializeTimerWheelEntry+ed5
SystemProductName = EP45-UD3P
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Tue Mar 15 21:22:07.537 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:36.316
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
SystemProductName = EP45-UD3P
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sat Mar 12 19:42:26.768 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:35.501
Probably caused by : ntkrnlmp.exe ( nt!KeAcquireInStackQueuedSpinLock+5f )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KeAcquireInStackQueuedSpinLock+5f
SystemProductName = EP45-UD3P
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

BDM · 17 Mar 2011

Jonathan I'll do that. I thought the Realtek was up to date (per DriverGenius), but I'm starting to wonder how good that program is. I did run memtest86 the other day for several hours. As usual, no faults. Though I sometimes wonder. Thank you.

Brian

BDM · 18 Mar 2011

Updated the Realtek driver, ran both memtest and prime95, both passed after a few hours. I have the driver verification running, and it was running during the dump. Not sure what to pull off that. Here is the dump file of the latest crashes

DeanP · 18 Mar 2011

Please remove DriverGenius - those sort of programs cause nothing but problems.

Jonathan_King · 18 Mar 2011

What is the make/model of your PSU?

Go ahead and turn off Driver Verifier now; apparently this problem is not with drivers but rather with hardware.

We are seeing some hard drive errors:

Code:

Event[14]:
  Log Name: System
  Source: Disk
  Date: 2011-03-17T22:54:58.390
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: GIGABYTE-PC
  Description: 
The driver detected a controller error on \Device\Harddisk0\DR0.


Event[22]:
  Log Name: System
  Source: Disk
  Date: 2011-03-17T22:41:54.939
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: GIGABYTE-PC
  Description: 
The device, \Device\Harddisk0\DR0, has a bad block.

Due to the frequency of these errors, I suspect a bad hard drive. Please run SeaTools, both the Short and Long DSTs.

Also, open a command prompt and enter chkdsk /r.

...Summary of the dumps:

Code:


Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Thu Mar 17 22:37:56.384 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:15.773
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_VRF_nt!KiPageFault+260
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Thu Mar 17 21:28:46.420 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:12.199
Probably caused by : CI.dll ( CI!A_SHAUpdate+60 )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_VRF_CI!A_SHAUpdate+60
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Wed Mar 16 01:02:11.812 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:55.591
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
SystemProductName = EP45-UD3P
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

BDM · 18 Mar 2011

I ran a full disc scan using WD tools if that matters, found no errors. Also Windows ran a disc check on it's own after the last crash. It went into scan before boot-up. No errors found. If this continues, I may just run a Windows repair. And if faults still occur, I'll try another HD. Thanks for the assistance gents.

P.S., I unloaded DriverGenius the other day. The problems seemed to occur after it's use. Though I've used it for a long time without issues. But I understand the fact that wrong drivers may get used, or even new drivers can create issues.

Jonathan_King · 18 Mar 2011

You may try a system restore to revert those changed DriverGenius made: System Restore

If you know exactly which drivers were updated, a more convenient option would be to do a driver rollback of those: Device Manager - Roll Back Driver - Vista Forums

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