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| 16 Mar 2011 | #1 |
| | BS0D 3b please help BCCode: 3b BCP1: 00000000C0000005 BCP2: FFFFF88005F75817 BCP3: FFFFF88008B3A900 BCP4: 0000000000000000 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Window ultimate 7 x64 Recently,for these few days, after I left my computer idle for about 20 minutes, I found my computer restarted and landed on the login screen. A popup showed my computer had some error and it's BSOD. I have no idea about what have happened. Sorry about the System Health Report is written in Chinese, I hope it isn't a problem, if it is hard to understand , just let me know and I try to make it in English. Thank you very much for your help! |
My System Specs | |
| 16 Mar 2011 | #2 |
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Quote: Originally Posted by wailau  BCCode: 3b BCP1: 00000000C0000005 BCP2: FFFFF88005F75817 BCP3: FFFFF88008B3A900 BCP4: 0000000000000000 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Window ultimate 7 x64 Recently,for these few days, after I left my computer idle for about 20 minutes, I found my computer restarted and landed on the login screen. A popup showed my computer had some error and it's BSOD. I have no idea about what have happened. Sorry about the System Health Report is written in Chinese, I hope it isn't a problem, if it is hard to understand , just let me know and I try to make it in English. Thank you very much for your help! Three factors 1-sptd.sys Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp,sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview 2-the directx portion of your video driver When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper When it is removed then download and install the fresh copy. Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\031611-19671-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`04253000 PsLoadedModuleList = 0xfffff800`04490e50
Debug session time: Wed Mar 16 07:53:01.286 2011 (GMT-4)
System Uptime: 0 days 2:04:56.143
Loading Kernel Symbols
...............................................................
................................................................
.......................................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff88005f75817, fffff88008b3a900, 0}
Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+90817 )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88005f75817, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88008b3a900, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
atikmdag+90817
fffff880`05f75817 ?? ???
CONTEXT: fffff88008b3a900 -- (.cxr 0xfffff88008b3a900)
rax=0000000000000000 rbx=fffffa800520f320 rcx=fffffa8005d89c60
rdx=0000000000000000 rsi=0000000000000015 rdi=fffffa8005ccd340
rip=fffff88005f75817 rsp=fffff88008b3b2d0 rbp=fffffa8005d89c60
r8=0000000000000015 r9=fffff88006337970 r10=0000000000000000
r11=fffff88008b3b420 r12=0000000000000000 r13=fffffa8006ec4820
r14=0000000000000001 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
atikmdag+0x90817:
fffff880`05f75817 ?? ???
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: dwm.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffffa8005d77a30 to fffff88005f75817
STACK_TEXT:
fffff880`08b3b2d0 fffffa80`05d77a30 : 00000000`00000000 00000000`000007ff 00000000`000000c0 fffff880`063339f0 : atikmdag+0x90817
fffff880`08b3b2d8 00000000`00000000 : 00000000`000007ff 00000000`000000c0 fffff880`063339f0 fffff880`0626e21f : 0xfffffa80`05d77a30
FOLLOWUP_IP:
atikmdag+90817
fffff880`05f75817 ?? ???
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: atikmdag+90817
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: atikmdag
IMAGE_NAME: atikmdag.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4cef1f94
STACK_COMMAND: .cxr 0xfffff88008b3a900 ; kb
FAILURE_BUCKET_ID: X64_0x3B_atikmdag+90817
BUCKET_ID: X64_0x3B_atikmdag+90817
Followup: MachineOwner
---------
2: kd> lmvm atikmdag
start end module name
fffff880`05ee5000 fffff880`066f6000 atikmdag T (no symbols)
Loaded symbol image file: atikmdag.sys
Image path: atikmdag.sys
Image name: atikmdag.sys
Timestamp: Thu Nov 25 21:46:44 2010 (4CEF1F94)
CheckSum: 007CA105
ImageSize: 00811000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 3-ESET remove and replace with Microsoft security essentials.. http://download.eset.com/special/ESETUninstaller.exe http://www.microsoft.com/security_essentials/ |
| My System Specs |
| 17 Mar 2011 | #3 |
| | thank you very much for helping I really don't know that i need to fully uninstall the previous video driver before upgrading it. Thanks for reminding me. But I don't really understand why I need to remove ESET? Is it really harmful to my computer? Also, you mentioned "Use this SPTD uninstaller when you're done: Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview " Do you mean using the installer of "MagicISO Virtual CD/DVD-ROM" to remove the sptd.sys? Thank you again for you kind help. |
| My System Specs |
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| 17 Mar 2011 | #4 |
| | The newer versions of ESET are known to be stable; the 2009 version has caused some BSODs in the past. I suggest you update to the latest version here: Best Free Antivirus Software Trial: Free Home, Business and Gaming Download from ESET Here is the SPTD removal tool: http://www.duplexsecure.com/download...t-v177-x64.exe If the BSODs persist, please run driver verifier: Driver Verifier - Enable and Disable |
| My System Specs |
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BS0D 3b please help problems?
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