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Windows 7: BS0D 3b please help

16 Mar 2011   #1
wailau

Windows 7 Ultimate x64
 
 
BS0D 3b please help

BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88005F75817
BCP3: FFFFF88008B3A900
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Window ultimate 7 x64

Recently,for these few days, after I left my computer idle for about 20 minutes, I found my computer restarted and landed on the login screen. A popup showed my computer had some error and it's BSOD. I have no idea about what have happened.

Sorry about the System Health Report is written in Chinese, I hope it isn't a problem, if it is hard to understand , just let me know and I try to make it in English.

Thank you very much for your help!


My System SpecsSystem Spec
16 Mar 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by wailau View Post
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88005F75817
BCP3: FFFFF88008B3A900
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Window ultimate 7 x64

Recently,for these few days, after I left my computer idle for about 20 minutes, I found my computer restarted and landed on the login screen. A popup showed my computer had some error and it's BSOD. I have no idea about what have happened.

Sorry about the System Health Report is written in Chinese, I hope it isn't a problem, if it is hard to understand , just let me know and I try to make it in English.

Thank you very much for your help!

Three factors

1-sptd.sys

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp,sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller when you're done: Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview

2-the directx portion of your video driver

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\031611-19671-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`04253000 PsLoadedModuleList = 0xfffff800`04490e50
Debug session time: Wed Mar 16 07:53:01.286 2011 (GMT-4)
System Uptime: 0 days 2:04:56.143
Loading Kernel Symbols
...............................................................
................................................................
.......................................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88005f75817, fffff88008b3a900, 0}

Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+90817 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88005f75817, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88008b3a900, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+90817
fffff880`05f75817 ??              ???

CONTEXT:  fffff88008b3a900 -- (.cxr 0xfffff88008b3a900)
rax=0000000000000000 rbx=fffffa800520f320 rcx=fffffa8005d89c60
rdx=0000000000000000 rsi=0000000000000015 rdi=fffffa8005ccd340
rip=fffff88005f75817 rsp=fffff88008b3b2d0 rbp=fffffa8005d89c60
 r8=0000000000000015  r9=fffff88006337970 r10=0000000000000000
r11=fffff88008b3b420 r12=0000000000000000 r13=fffffa8006ec4820
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0x90817:
fffff880`05f75817 ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffffa8005d77a30 to fffff88005f75817

STACK_TEXT:  
fffff880`08b3b2d0 fffffa80`05d77a30 : 00000000`00000000 00000000`000007ff 00000000`000000c0 fffff880`063339f0 : atikmdag+0x90817
fffff880`08b3b2d8 00000000`00000000 : 00000000`000007ff 00000000`000000c0 fffff880`063339f0 fffff880`0626e21f : 0xfffffa80`05d77a30


FOLLOWUP_IP: 
atikmdag+90817
fffff880`05f75817 ??              ???

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+90817

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4cef1f94

STACK_COMMAND:  .cxr 0xfffff88008b3a900 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817

BUCKET_ID:  X64_0x3B_atikmdag+90817

Followup: MachineOwner
---------

2: kd> lmvm atikmdag
start             end                 module name
fffff880`05ee5000 fffff880`066f6000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Nov 25 21:46:44 2010 (4CEF1F94)
    CheckSum:         007CA105
    ImageSize:        00811000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

3-ESET remove and replace with Microsoft security essentials..

http://download.eset.com/special/ESETUninstaller.exe

http://www.microsoft.com/security_essentials/
My System SpecsSystem Spec
17 Mar 2011   #3
wailau

Windows 7 Ultimate x64
 
 

thank you very much for helping
I really don't know that i need to fully uninstall the previous video driver before upgrading it. Thanks for reminding me.
But I don't really understand why I need to remove ESET? Is it really harmful to my computer?
Also, you mentioned "Use this SPTD uninstaller when you're done: Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview " Do you mean using the installer of "MagicISO Virtual CD/DVD-ROM" to remove the sptd.sys?
Thank you again for you kind help.
My System SpecsSystem Spec
17 Mar 2011   #4
Jonathan_King

Windows 7 Professional x64
 
 

The newer versions of ESET are known to be stable; the 2009 version has caused some BSODs in the past. I suggest you update to the latest version here: Best Free Antivirus Software Trial: Free Home, Business and Gaming Download from ESET

Here is the SPTD removal tool: http://www.duplexsecure.com/download...t-v177-x64.exe

If the BSODs persist, please run driver verifier: Driver Verifier - Enable and Disable
My System SpecsSystem Spec
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 BS0D 3b please help




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